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Collections Representative Jobs in Raleigh, NC (NOW HIRING)

WakeMed

Finance & Accounting Representative

Raleigh, NC · On-site

Overview The Finance & Accounting Rep is responsible for posting and review functions, specialized collections, account research, patient and non-patient account management and/or patient and general ...

CaptiveAire

Collections Specialist

Raleigh, NC · On-site

$18 - $24.25/hr

Position Summary: We are seeking a motivated and detail-oriented Collection Specialist to join our team at our corporate office in Raleigh. The ideal candidate will have a background in Finance ...

CaptiveAire

Collections Specialist

Raleigh, NC · On-site

$18 - $24.25/hr

Position Summary: We are seeking a motivated and detail-oriented Collection Specialist to join our team at our corporate office in Raleigh. The ideal candidate will have a background in Finance ...

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Showing results 21-40

All JobsCollections Representative JobsCollections Representative Jobs in Raleigh, NC

Collections Representative information

See Raleigh, NC salary details

$10

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How much do collections representative jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for collections representative in Raleigh, NC is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $20.58 per hour, depending on experience, location, and employer.

What does a collections representative do?

A Collections Representative is responsible for contacting individuals or businesses to collect overdue payments on accounts. They communicate with customers via phone, email, or mail to negotiate payment plans, resolve disputes, and ensure accounts are brought up to date. Additionally, they may update account records, process payments, and sometimes recommend further action for accounts that remain delinquent. Their role requires strong communication, negotiation skills, and a good understanding of company policies and relevant regulations.

What are the key skills and qualifications needed to thrive as a collections representative, and why are they important?

To thrive as a Collections Representative, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and payment processing systems is commonly required. Excellent communication, patience, and resilience are crucial soft skills for handling difficult conversations and maintaining professionalism. These abilities are vital for ensuring effective debt recovery while preserving positive customer relationships and adhering to compliance standards.

How does a collections representative typically collaborate with other departments to resolve outstanding accounts?

Collections Representatives often work closely with departments such as customer service, sales, and accounting to resolve outstanding balances. For example, they may coordinate with customer service to clarify billing issues or with accounting to verify payment records. Effective communication and teamwork are essential, as these collaborations help ensure accurate information, improve customer satisfaction, and increase the likelihood of successful collections. Being proactive in cross-department communication can also speed up account resolution and enhance overall workflow.

How much do collections representatives make?

Collections representatives typically earn a median annual salary of around $40,000 to $50,000, with experienced professionals or those in supervisory roles earning higher. Compensation can vary based on location, experience, and the complexity of accounts managed, and often includes commission or bonuses for successful collections.
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Collections Representative jobs near you
Infographic showing various Collections Representative job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 71% Physical, 1% Hybrid, and 28% Remote job distribution, with an average salary of $38,666 per year, or $18.6 per hour.

FT Accounts Receivable / Collections Specialist

Johnston Community College

Smithfield, NC • On-site

$40K - $51K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 days ago

Job description

Salary: $40,466.80 - $51,503.20 Annually
Location : Main Campus - Smithfield, NC
Job Type: Full Time Staff
Job Number: FTARCS-06022026
Department: Financial Services
Opening Date: 06/09/2026
Closing Date: 8/31/2026 11:59 PM Eastern
Recruitment Range: $40,466.80 - $51,503.20 Annually
Description
Summary
The Accounts Receivable Specialist manages student accounts and institutional receivables by maintaining account accuracy, processing transactions, and supporting collections activities in compliance with institutional policies and regulations. This role works with students, departments, and external agencies to ensure account balances are properly maintained and resolved.
This position is ideal for someone who is detail-oriented, enjoys problem-solving, and is interested in building or growing a career in accounting or higher education finance. Training is provided on college systems, policies, and regulations.
Knowledge & Responsibilities
Essential Duties and Responsibilities include the following. Other duties may be assigned.
  • Assist students with questions related to account balances, payment obligations, collections processes, and account activity
  • Help ensure student accounts are accurate, up to date, and properly documented
  • Research and resolve account discrepancies and outstanding balances
  • Maintain and monitor delinquent student accounts and support collection activities
  • Coordinate account placement and communication with collection agencies as assigned
  • Assist with bankruptcy account processing and related documentation
  • Support escheatment processing in accordance with state and institutional procedures
  • Maintain accurate records related to student receivables and collections activity
  • Assist with monthly reconciliations, aged accounts receivable reports, and internal reports
  • Support required state and system office reporting with guidance and training
  • Review account activity to ensure compliance with institutional procedures and applicable regulations
  • Work closely with colleagues in Financial Aid, the Registrar's Office, and other departments
  • Maintain confidentiality of student and institutional information at all times
  • Ensure compliance with federal, state, and institutional policies related to receivables and collections
  • Serve as backup support to senior staff during peak times
  • Participate in training to learn college systems, policies, and regulations
  • Perform other related duties as assigned

Supervisory Responsibilities
This job has no supervisory responsibilities.
Minimum & Preferred Qualifications
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education Minimum: Associate's degree
Education Preferred: Bachelor's degree
Experience Minimum:
  • Experience in an office, accounting, finance, customer service, or administrative role
  • Strong attention to detail and ability to follow processes and procedures
  • Ability to communicate clearly and professionally with students and colleagues

Experience Preferred:
  • Experience in accounts receivable, collections, billing, or financial services
  • Experience in a higher education or public sector environment
  • Familiarity with Colleague or similar enterprise systems

Skills That Lead to Success
• Comfort working with basic math and account reconciliation activities
• Ability to organize information, meet deadlines, and manage multiple tasks
• Willingness to learn financial regulations and institutional procedures
• Strong problem-solving and customer service skills
Additional Information
Language Skills
  • Ability to read and interpret documents such as procedural manuals, policies, and guidance provided by outside sources.
  • Ability to write routine correspondences.
  • Ability to speak effectively before groups of customers or employees of the College.

Mathematical Skills
  • Ability to add, subtract, multiple, and divide all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to calculate figures and amounts such as discounts and interest.

Reasoning Ability
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to deal with problems involving several concrete variables in standardized situations.

Certificates, Licenses, Registrations: None
Computer Skills
To perform this job successfully, an individual should be proficient in the use of Microsoft Word and Excel.
Preferred Computer Skills
Proficiency with Microsoft Word and Excel (training provided for college systems).
PhysicalDemands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essentialfunctions.
While performing the duties of this job, the employee is regularly required to sit, use hands and fingers, reach with hands and arms, talk and hear. The employee is frequently required to walk and is occasionally required to stand, stoop, and kneel. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Ability to multitask and prioritize without direct supervision.
The noise level in the work environment is usually quiet.
  • State Health Plan
  • Health Care and Dependent Care Flexible Spending Accounts
  • Dental Insurance
  • Vision Insurance
  • Additional Supplemental Insurances
  • Disability Plan through NC Retirement System
  • NC Retirement Plan
  • Leave (Vacation, Sick, FMLA, Civil and Military, and Voluntary Shared)
  • Acceptance of 120 hours of annual leave transfer to JCC
  • Paid Holidays
  • Longevity
  • Prior State Service Verification
  • Supplemental Retirement Plan
  • Employee Assistance Program
  • Education Benefits
  • State Employees' Credit Union
  • State Employees Association of NC (SEANC)
  • Tojan Alliance Partnership Scholarships with the University of Mount Olive

For further information, please contact 919-209-2022
01
Do you have an Associate's degree?
  • Yes
  • No

02
Do you have experience in an office, accounting, finance, customer service, or administrative role with strong attention to detail and ability to follow processes and procedures and the ability to communicate clearly and professionally with students and colleagues?
  • Yes
  • No

Required Question

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