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Collections Representative Jobs in Raleigh, NC (NOW HIRING)

M&F Bank

Collections Specialist

Durham, NC

$18 - $24.25/hr

... collections. • Distribute listing of delinquent loans by officer approval code to the respective loan officers, and to work effectively with them during the initial efforts to collect past due ...

CaptiveAire

Collections Specialist

Raleigh, NC · On-site

$18 - $24.25/hr

Position Summary: We are seeking a motivated and detail-oriented Collection Specialist to join our team at our corporate office in Raleigh. The ideal candidate will have a background in Finance ...

CaptiveAire

Collections Specialist

Raleigh, NC

$18 - $24.25/hr

Position Summary: We are seeking a motivated and detail-oriented Collection Specialist to join our team at our corporate office in Raleigh. The ideal candidate will have a background in Finance ...

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Collections Representative information

See Raleigh, NC salary details

$10

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$27

How much do collections representative jobs pay per hour?

As of Jun 22, 2026, the average hourly pay for collections representative in Raleigh, NC is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $20.58 per hour, depending on experience, location, and employer.

How does a Collections Representative typically collaborate with other departments to resolve outstanding accounts?

Collections Representatives often work closely with departments such as customer service, sales, and accounting to resolve outstanding balances. For example, they may coordinate with customer service to clarify billing issues or with accounting to verify payment records. Effective communication and teamwork are essential, as these collaborations help ensure accurate information, improve customer satisfaction, and increase the likelihood of successful collections. Being proactive in cross-department communication can also speed up account resolution and enhance overall workflow.

What jobs pay 10,000 a month without a degree?

A Collections Representative typically earns less than $10,000 a month, but some high-level or specialized roles in sales, real estate, or entrepreneurship can reach or exceed that income level without a degree. Success in these roles often depends on experience, skills, and performance rather than formal education. High commissions, bonuses, or owning a business are common ways to achieve such earnings without a degree.

What are the duties of a collection representative?

A collections representative is responsible for contacting customers to collect overdue payments, negotiating payment plans, and maintaining accurate records of interactions. They often use communication skills, negotiation techniques, and collection software to perform their duties efficiently.

What does a Collections Representative do?

A Collections Representative is responsible for contacting individuals or businesses to collect overdue payments on accounts. They communicate with customers via phone, email, or mail to negotiate payment plans, resolve disputes, and ensure accounts are brought up to date. Additionally, they may update account records, process payments, and sometimes recommend further action for accounts that remain delinquent. Their role requires strong communication, negotiation skills, and a good understanding of company policies and relevant regulations.

What are the key skills and qualifications needed to thrive as a Collections Representative, and why are they important?

To thrive as a Collections Representative, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and payment processing systems is commonly required. Excellent communication, patience, and resilience are crucial soft skills for handling difficult conversations and maintaining professionalism. These abilities are vital for ensuring effective debt recovery while preserving positive customer relationships and adhering to compliance standards.

What does a collection representative do?

A collections representative is responsible for contacting customers to recover overdue payments, negotiating payment plans, and maintaining accurate records of collection activities. They often use communication skills and may work with collection software to track accounts and ensure compliance with regulations.

What is the highest paying collection job?

The highest paying collections roles are often senior or managerial positions such as Collections Manager or Director, which can earn six-figure salaries. These roles typically require extensive experience, strong negotiation skills, and knowledge of industry regulations, often supplemented by certifications like Certified Collection Professional (CCP).
More about Collections Representative jobs
What are popular job titles related to Collections Representative jobs in Raleigh, NC? For Collections Representative jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Collections Representative jobs in Raleigh, NC look for? The top searched job categories for Collections Representative jobs in Raleigh, NC are:
Collections Representative jobs near you
Collections Specialist

Collections Specialist

M&F Bank

Durham, NC

$18 - $24.25/hr

Full-time

Posted 8 days ago

Job description

POSITION SUMMARY
Perform collection activities via phone, mail, electronic means and rarely in person in attempt to collect funds for delinquent debt. Collects payments on all real estate loans, and /or consumer loans and negative accounts. Works with customers to originate alternative repayment methods to prevent further legal collection activities.
GENERAL QUALIFICATIONS
Knowledge: High School or GED required. Basic math calculations. NMLS registration. Knowledge of state and federal banking loan regulations, to include Fair Lending.
Experience: Previous collection experience preferred.
Skills: Must have excellent oral and written communication skills. Attention to detail. Team player with strong interpersonal skills. Must be a quick learner and have the ability to multi-task.
FUNCTIONS
• Assure adherence to all of the policies set forth by management, and to comply with the regulations and guidelines of all state and federal regulatory authorities as related to credit and collections.
• Distribute listing of delinquent loans by officer approval code to the respective loan officers, and to work effectively with them during the initial efforts to collect past due loans.
• Communicate regularly and effectively with management, keeping them informed and participating in decisions related to:
- Valuation of potential loan losses for reserve purpose in accordance with Bank guidelines,
- The repossession of collateral on delinquent loans as prescribed by management policy,
- The strategy and procedure for handling Chapters 7, 11, and 13 bankruptcies.
• Plan, coordinate and handle the repossession of collateral as determined necessary, and to liquidate such collateral in the manner determined most appropriate.
• Attend bankruptcy hearings as determined necessary, in order to protect the interest of the Bank.
• Prepare accurate and timely problem loan reports
• Prepare timely and accurate weekly and monthly reports for management, to include listings of classified loans, recoveries on pas charge off loans, and current recommendations on loans to be charged off.
• Support the renewal, refinance, and modification of loans currently in the Bank’s portfolio.
• Participate in and lead bank meetings dealing with collection items.
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