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Collections Representative Jobs in Raleigh, NC (NOW HIRING)

MED-EL Corporation

Billing & Collections Team Lead

Durham, NC · On-site

$17.25 - $23.50/hr

Description: We're looking for a motivated Billing & Collections Team Lead to help support the daily operations of our billing & collections team. In this role, you'll serve as a subject matter ...

MED-EL Corporation

Billing & Collections Team Lead

Durham, NC · On-site

$17.25 - $23.50/hr

Description We're looking for a motivated Billing & Collections Team Lead to help support the daily operations of our billing & collections team. In this role, you'll serve as a subject matter expert ...

CaptiveAire

Collections Specialist

Raleigh, NC · On-site

$18 - $24.25/hr

Position Summary: We are seeking a motivated and detail-oriented Collection Specialist to join our team at our corporate office in Raleigh. The ideal candidate will have a background in Finance ...

CaptiveAire

Collections Specialist

Raleigh, NC · On-site

$18 - $24.25/hr

Position Summary: We are seeking a motivated and detail-oriented Collection Specialist to join our team at our corporate office in Raleigh. The ideal candidate will have a background in Finance ...

Labcorp

Intern - Accounts Receivable & Collections

Durham, NC · On-site

$19.50 - $25/hr

Labcorp is seeking an Accounts Receivable & Collections Intern to join our Revenue Cycle Management (RCM) Team to work remotely or hybrid located in Durham, NC . Work Schedule: Days/Hours: Monday ...

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All JobsCollections Representative JobsCollections Representative Jobs in Raleigh, NC

Collections Representative information

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How much do collections representative jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for collections representative in Raleigh, NC is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $20.58 per hour, depending on experience, location, and employer.

What does a collections representative do?

A Collections Representative is responsible for contacting individuals or businesses to collect overdue payments on accounts. They communicate with customers via phone, email, or mail to negotiate payment plans, resolve disputes, and ensure accounts are brought up to date. Additionally, they may update account records, process payments, and sometimes recommend further action for accounts that remain delinquent. Their role requires strong communication, negotiation skills, and a good understanding of company policies and relevant regulations.

What are the key skills and qualifications needed to thrive as a collections representative, and why are they important?

To thrive as a Collections Representative, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and payment processing systems is commonly required. Excellent communication, patience, and resilience are crucial soft skills for handling difficult conversations and maintaining professionalism. These abilities are vital for ensuring effective debt recovery while preserving positive customer relationships and adhering to compliance standards.

How does a collections representative typically collaborate with other departments to resolve outstanding accounts?

Collections Representatives often work closely with departments such as customer service, sales, and accounting to resolve outstanding balances. For example, they may coordinate with customer service to clarify billing issues or with accounting to verify payment records. Effective communication and teamwork are essential, as these collaborations help ensure accurate information, improve customer satisfaction, and increase the likelihood of successful collections. Being proactive in cross-department communication can also speed up account resolution and enhance overall workflow.

How much do collections representatives make?

Collections representatives typically earn a median annual salary of around $40,000 to $50,000, with experienced professionals or those in supervisory roles earning higher. Compensation can vary based on location, experience, and the complexity of accounts managed, and often includes commission or bonuses for successful collections.
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Collections Representative jobs near you
Infographic showing various Collections Representative job openings in Raleigh, NC as of September 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 80% Physical, 1% Hybrid, and 19% Remote job distribution, with an average salary of $38,666 per year, or $18.6 per hour.

Billing & Collections Specialist I

Durham, NC • On-site

MED-EL Medical Electronics
See more jobs at MED-EL Medical Electronicsexternal

$17.25 - $23.50/hr

Full-time

Re-posted 29 days ago

Job description

Job Type
Full-time
Description
We're looking for a detail-oriented Billing & Collections Specialist I to join our Revenue Cycle team. In this role, you'll help ensure timely and accurate reimbursement by managing accounts receivable, resolving billing issues, and supporting the overall revenue cycle process. You'll collaborate with internal teams, insurance payers, and customers to research and resolve account issues while delivering excellent customer service.
This is an excellent opportunity for someone with revenue cycle or medical billing experience who enjoys problem-solving, working in a collaborative environment, and making a direct impact on organizational success.
Key Responsibilities
  • Respond promptly and professionally to internal and external billing inquiries.
  • Collaborate with cross-functional teams to resolve billing questions and support revenue cycle operations.
  • Research and resolve account discrepancies and payment issues.
  • Follow up on outstanding accounts receivable, insurance claims, appeals, and payer denials.
  • Communicate billing processes and reimbursement information to customers and stakeholders.
  • Process payer-related issues through to resolution.
  • Maintain accurate account information and ensure the integrity of revenue cycle records.
  • Support the movement of accounts throughout the revenue cycle process.

This position reports to the Revenue Cycle Manager or Revenue Cycle Supervisor.
Requirements
  • Understanding of insurance reimbursement methodologies.
  • Familiarity with CPT, HCPCS, and ICD-10 coding.
  • Experience with electronic claims filing and medical billing systems.
  • Understanding of and commitment to HIPAA regulations and patient confidentiality.
  • At least one year of experience in revenue cycle, medical billing, or collections.
  • Durable Medical Equipment (DME) industry experience.
  • Experience working with revenue cycle management systems.

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