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Collections Representative Jobs in Raleigh, NC (NOW HIRING)

AVE Staffing

Associate Attorney

Raleigh, NC · On-site

$80K - $85K/yr

Frequently represent clients in District Court hearings, motions, and trials. * Caseload Management: Oversee a diverse docket of general civil litigation, landlord-tenant law, and collections. * Lead ...

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Collections Representative information

See Raleigh, NC salary details

$10

$18

$27

How much do collections representative jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for collections representative in Raleigh, NC is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $20.58 per hour, depending on experience, location, and employer.

How does a Collections Representative typically collaborate with other departments to resolve outstanding accounts?

Collections Representatives often work closely with departments such as customer service, sales, and accounting to resolve outstanding balances. For example, they may coordinate with customer service to clarify billing issues or with accounting to verify payment records. Effective communication and teamwork are essential, as these collaborations help ensure accurate information, improve customer satisfaction, and increase the likelihood of successful collections. Being proactive in cross-department communication can also speed up account resolution and enhance overall workflow.

What jobs pay 4000 a week without a degree?

A Collections Representative typically does not earn $4,000 weekly without experience or advanced skills. High-paying roles that can reach this level without a degree include sales positions, certain real estate agents, or specialized trades like commercial plumbing or electrical work, which often require certifications or apprenticeships. These jobs often involve commission, bonuses, or overtime to achieve such earnings.

What does a Collections Representative do?

A Collections Representative is responsible for contacting individuals or businesses to collect overdue payments on accounts. They communicate with customers via phone, email, or mail to negotiate payment plans, resolve disputes, and ensure accounts are brought up to date. Additionally, they may update account records, process payments, and sometimes recommend further action for accounts that remain delinquent. Their role requires strong communication, negotiation skills, and a good understanding of company policies and relevant regulations.

What are the top 3 skills for a collection officer?

A collections representative needs strong communication skills to negotiate with debtors, attention to detail to accurately track accounts, and persistence to follow up on overdue payments. Knowledge of relevant laws and familiarity with collection software are also important for effective performance. These skills help ensure successful debt recovery while maintaining professionalism.

What are the key skills and qualifications needed to thrive as a Collections Representative, and why are they important?

To thrive as a Collections Representative, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and payment processing systems is commonly required. Excellent communication, patience, and resilience are crucial soft skills for handling difficult conversations and maintaining professionalism. These abilities are vital for ensuring effective debt recovery while preserving positive customer relationships and adhering to compliance standards.

What does a collection representative do?

A collections representative is responsible for contacting customers to recover overdue payments, negotiating payment plans, and maintaining accurate records of collection activities. They often use communication skills and may work with collection software to track accounts and ensure compliance with regulations.

What is the highest paying collection job?

The highest paying collections roles are often senior or managerial positions such as Collections Manager or Debt Recovery Director, which can earn six-figure salaries. These roles typically require extensive experience, strong negotiation skills, and knowledge of industry regulations, often supplemented by certifications like Certified Collection Professional (CCP).
More about Collections Representative jobs
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What job categories do people searching Collections Representative jobs in Raleigh, NC look for? The top searched job categories for Collections Representative jobs in Raleigh, NC are:
Collections Representative jobs near you
Remote Collection Specialist

Remote Collection Specialist

AADVANTAGE LAUNDRY SYSTEMS LLC

Raleigh, NC • On-site

$18 - $24.25/hr

Full-time

Re-posted 15 days ago

Job description

JOB DESCRIPTION

Title: Remote Collections Specialist

Reports To: Accounts Receivable Team Lead

COMPANY OVERVIEW

AAdvantage Laundry Systems (“ALS”) is a fully owned subsidiary of EVI Industries, Inc., a publicly traded company on the NYSE. Prior to February 2018, ALS was privately held. ALS, along with four other Business Units (BUs), make up the Central Region of EVI. We are recognized as the leader in providing innovative laundry solutions. Our scope of operations includes laundry design, development, consulting, construction, equipment sales, managed services, and ongoing parts/service support. The company corporate office is based in Garland, TX with operations throughout the Central states.

GENERAL SUMMARY

The Collections Specialist role will be responsible for managing the company's accounts receivable, ensuring timely and effective collection of outstanding payments from clients. The Collections Specialist will work collaboratively with various departments to maintain positive client relationships while also maximizing cash flow and minimizing bad debt.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Contact clients via phone, email, and other communication channels to facilitate the timely collection of outstanding invoices.
  • Review and analyze aging reports to prioritize collection efforts and develop a collection strategy.
  • Maintain accurate records of communication and collection efforts using the company's ERP (Microsoft Dynamics 365 Business Central).
  • Identify and escalate potential collection issues or disputes to management for resolution.
  • Prepare and send collection letters, statements, and notices to delinquent clients in compliance with legal and regulatory requirements.
  • Monitor and manage unapplied cash and unallocated payments to ensure accurate application to customer accounts.
  • Provide exceptional customer service to clients, addressing inquiries related to billing, payments, and account status.
  • Generate regular reports and updates on collection performance, outstanding balances, and trends to management.
  • Participate in regular team meetings to share insights, strategies, and best practices for improving the collections process.
  • Performs other related duties as assigned.


REQUIRED KNOWLEDGE & SKILLS

  • 2+ years of experience with collections with outgoing communication with past due customers
  • Proficient with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and Adobe Acrobat.
  • Strong written, oral, and interpersonal communication skills for interacting with customers and internal stakeholders.
  • Excellent attention to detail, accuracy, and organizational skills.
  • Proven analytical and problem-solving abilities.
  • Able to effectively prioritize and execute tasks to meet project deadlines and accomplish department goals.
  • Experience working both independently and, in a team-oriented, collaborative environment.
  • Able to demonstrate and hold others accountable for organizational values.

PREFERRED QUALIFICATIONS OF POSITION

  • Proficient in using accounting software and related tools (e.g. Microsoft Dynamics 365 Business Central).
  • Analytical mindset with the ability to interpret financial data and provide actionable insights.
  • Knowledge of relevant regulations and compliance standards (e.g., GAAP, SOX) is desirable.

BEHAVIORS & TRAITS

  • A tenacious desire to learn and make an immediate impact.
  • Organized self-starter who can work independently with little direct supervision.
  • Flexibility and adaptability to manage multiple and ever-changing priorities, personalities and deadlines.

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