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Collections Manager Jobs in Andover, MA (NOW HIRING)

Kaizen Stackup

Collections Specialist

Boston, MA

$55K - $65K/yr

Collections SpecialistAbout the Role We are seeking a dedicated and experienced Full-time ... Manage a portfolio of delinquent accounts and implement effective collection strategies to recover ...

Kaizen Stackup

Collections Specialist

Boston, MA · On-site

$20 - $27.25/hr

Collections Specialist About the Role We are seeking a dedicated and experienced Full-time ... Manage a portfolio of delinquent accounts and implement effective collection strategies to recover ...

Morrison Mahoney LLP

Collections Specialist

Boston, MA · Hybrid

$60K - $70K/yr

As a Collections Specialist, you'll play a key role in ensuring the smooth management of payment processes, working closely with attorneys, clients, and internal teams to resolve outstanding balances.

Morrison Mahoney LLP

Collections Specialist

Boston, MA · On-site

$60K - $70K/yr

As a Collections Specialist, you'll play a key role in ensuring the smooth management of payment processes, working closely with attorneys, clients, and internal teams to resolve outstanding balances.

Morrison Mahoney LLP

Collections Specialist

Boston, MA · On-site

$60K - $70K/yr

As a Collections Specialist, you'll play a key role in ensuring the smooth management of payment processes, working closely with attorneys, clients, and internal teams to resolve outstanding balances.

Morrison Mahoney LLP

Collections Specialist

Boston, MA · Hybrid

$60K - $70K/yr

As a Collections Specialist, you'll play a key role in ensuring the smooth management of payment processes, working closely with attorneys, clients, and internal teams to resolve outstanding balances.

Enovis

Billing & Collections Specialist

Billerica, MA · On-site

$19.50 - $26.50/hr

Manager, Billing & Collections Location: Billerica, MA, Lewisville, Texas Business Unit: Revenue Cycle Management Role Summary: The Billing & Collections Specialist performs a variety of tasks ...

Enovis

Billing & Collections Specialist

Billerica, MA · On-site

$19.50 - $26.50/hr

Manager, Billing & Collections Location: Billerica, MA, Lewisville, Texas Business Unit: Revenue Cycle Management Role Summary: The Billing & Collections Specialist performs a variety of tasks ...

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Collections Manager information

See Andover, MA salary details

$31.4K

$59.5K

$110.4K

How much do collections manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for collections manager in Andover, MA is $59,477.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $66,300.00 per year, depending on experience, location, and employer.

How does a collections manager typically collaborate with other departments to improve recovery rates?

A Collections Manager often works closely with teams such as customer service, sales, and finance to streamline the collections process and address payment issues more effectively. By sharing insights on overdue accounts and payment trends, they help these departments identify potential risks earlier and implement proactive solutions. Collaboration can also involve developing payment plans tailored to client needs, resolving disputes, and ensuring all communications align with company policies. This teamwork is essential for maximizing recovery rates while maintaining strong customer relationships.

What are the key skills and qualifications needed to thrive as a collections manager, and why are they important?

To thrive as a Collections Manager, you need expertise in debt recovery strategies, financial analysis, and a background in finance or accounting, often supported by a bachelor’s degree. Familiarity with collections management software, CRM systems, and relevant regulations such as FDCPA is typically expected. Exceptional negotiation, leadership, and conflict-resolution skills help you manage teams and communicate effectively with clients. These abilities ensure effective recovery of outstanding debts while maintaining compliance and positive customer relationships.

What is the role of a collections manager?

A collections manager oversees the process of collecting payments from customers or clients, ensuring accounts are paid on time and managing overdue accounts. They develop strategies to recover debts, maintain customer relationships, and often use collection software or tools to track progress. Strong communication, negotiation skills, and knowledge of relevant laws are essential for this role.
More about Collections Manager jobs

What are the most commonly searched types of Collections jobs in Andover, MA?

The most popular types of Collections jobs in Andover, MA are:

What job categories do people searching Collections Manager jobs in Andover, MA look for?

The top searched job categories for Collections Manager jobs in Andover, MA are:

What cities near Andover, MA are hiring for Collections Manager jobs?

Cities near Andover, MA with the most Collections Manager job openings:

Collections Manager jobs near you
Infographic showing various Collections Manager job openings in Andover, MA as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, and 3% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $59,477 per year, or $28.6 per hour.

Collections Manager

Hanscom Federal Credit Union

Littleton, MA • On-site

$81K - $101K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Job description

It's an exciting time to be at Hanscom Federal Credit Union!
As a member of our Collections Department, you will join a dynamic team of purpose-driven individuals committed to delivering exceptional service to our members.
Who we are - Hanscom Federal Credit Union
  • Members-first - our members are our top priority. We make business decisions with our members at the top of mind.
  • Integrity - we're honest and committed to doing what's best for our members and our company. What is right isn't the same as what is easy.
  • Teamwork - we are in this together and we all benefit from our success.
  • Innovation - we identify new ideas for processes or products that will lead to positive changes and take the initiative to implement the changes.
  • Empathy - we understand that communication starts by listening, understanding diverse perspectives, and caring about others' sustained success.

What we offer
$81,380.62/annual to $101,725.78/annual
Compensation for this position will be determined based on the candidate's experience, skills, and qualifications. Final pay may vary depending on factors such as prior experience, expertise, and specific requirements of the role. We are committed to offering competitive compensation and will discuss the final pay rate with candidates should an offer be made.
  • A full-time, permanent position that will reward you through an annual bonus program.
  • Medical, Dental, Vision, FSA, 401(k), Student Loan Paydown, and paid Sick and Vacation time benefits.
  • A flexible hybrid work schedule environment.
  • We are committed to fostering career growth and development - when you join our organization it's not just a job.
  • We look to develop your skills aligned to our business needs and help you progress in your career.

Who you are - Collections Manager
You are a dynamic, detail-oriented, intuitive person with the ability to develop relationships, build rapport and become a trusted team member. You are able to provide everyone you assist or support with a high level of service, have strong organization and multi-tasking skills, and are searching for a rewarding career where you are valued and respected.
What you'll do
  • Direct collection efforts for consumer, residential and commercial loan delinquency.
  • Develop collection strategies for early-stage, mid-stage, and late-stage delinquencies.
  • Monitor delinquency trends and implement proactive loss mitigation initiatives.
  • Oversee repossessions, bankruptcies, skip tracing, recoveries, and charge-off activities.
  • Ensure consistent application of hardship programs, payment arrangements, and settlement guidelines.
  • Oversee loss mitigation programs, repayment plans, loan modifications, forbearance agreements, and foreclosure alternatives.
  • Coordinate with legal counsel, foreclosure attorneys, investors, and other servicing vendors.
  • Monitor repossession and foreclosure timelines and minimize credit losses.
  • Evaluate borrower financial information and collateral positions for commercial loan workouts.
  • Recommend restructures, renewals, modifications, settlements, or legal actions.
  • Researches, responds and tracks member complaints related to Collections.
  • Create and updates policies and procedures.
  • Administrator for the collections software system. Monitors for any problems, issues or enhancements and verifies reliability.
  • Ensure adherence to Credit Union policies and internal controls.
  • Support internal audits, regulatory examinations, and external audits.
  • Prepare all weekly, monthly, and quarterly reports and present them to senior management.

Leadership & Management:
  • Lead, coach, and develop a high-performing collections team.
  • Set staff goals, monitor progress and direct the workflow of the department to ensure standards are met.
  • Establish performance expectations, productivity metrics, and service standards.
  • Conduct performance evaluations, employee development planning, and monthly 1:1s.
  • Foster a culture focused on member solutions, accountability, compliance, and continuous improvement.
  • Manage employee schedules as well as time off requests.

Knowledge/Skills/Experience Required:
  • 5 - 8 years of progressive collections experience within a financial institution.
  • Minimum 3-5 years of management or supervisory experience.
  • Experience managing consumer, mortgage, and commercial collections.
  • Experience with bankruptcies, foreclosures, repossessions, commercial workouts, and loan modifications.
  • Experience with SBA workout and liquidation SOPs preferred.

PHYSICAL REQUIREMENTS
Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.
WORKING CONDITIONS
Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.
MENTAL AND/OR EMOTIONAL REQUIREMENTS
Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.
** Must be authorized to work in the US **
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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