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Collections Associate Jobs in Andover, MA (NOW HIRING)

MIT Human Resources

Collections Care Associate

Cambridge, MA · On-site

$19.25 - $26.25/hr

COLLECTIONS CARE ASSOCIATE , Libraries , to be responsible for the physical care, security, movement, and basic preservation of MIT Libraries' collections. Reporting to the Head of the Department of ...

CROSSMARK1

DATA COLLECTION ASSOCIATE

Salem, MA

$19 - $26.25/hr

Click the link below to learn more about the duties and responsibilities of a Data Collection Associate. Qualifications To perform this job successfully, an individual must be able to perform each ...

CROSSMARK1

DATA COLLECTION ASSOCIATE

Burlington, MA

$19 - $26/hr

Click the link below to learn more about the duties and responsibilities of a Data Collection Associate. Qualifications To perform this job successfully, an individual must be able to perform each ...

CROSSMARK1

DATA COLLECTION ASSOCIATE

Newton, MA

$19.25 - $26.25/hr

Click the link below to learn more about the duties and responsibilities of a Data Collection Associate. Qualifications To perform this job successfully, an individual must be able to perform each ...

CROSSMARK1

DATA COLLECTION ASSOCIATE

Waltham, MA

$19 - $26/hr

Click the link below to learn more about the duties and responsibilities of a Data Collection Associate. Qualifications To perform this job successfully, an individual must be able to perform each ...

CROSSMARK1

DATA COLLECTION ASSOCIATE

Everett, MA

$18 - $24.75/hr

Click the link below to learn more about the duties and responsibilities of a Data Collection Associate. Qualifications To perform this job successfully, an individual must be able to perform each ...

Kaizen Stackup

Collections Specialist

Boston, MA

$55K - $65K/yr

Collections SpecialistAbout the Role We are seeking a dedicated and experienced Full-time ... Credit Business Associate (CBA) * Experience with enterprise resource planning (ERP) systems

CROSSMARK

DATA COLLECTION ASSOCIATE

Salem, MA · On-site

$19 - $26.25/hr

Data Collection Associate CROSSMARK is a leading sales and marketing services company in the consumer goods industry that expertly guides our clients along "The Way to Market" by delivering growth ...

CROSSMARK

DATA COLLECTION ASSOCIATE

Somerville, MA · On-site

$19 - $26.25/hr

Data Collection Associate CROSSMARK is a leading sales and marketing services company in the consumer goods industry that expertly guides our clients along "The Way to Market" by delivering growth ...

CROSSMARK1

DATA COLLECTION ASSOCIATE

Boston, MA

$19 - $26/hr

Click the link below to learn more about the duties and responsibilities of a Data Collection Associate. Qualifications To perform this job successfully, an individual must be able to perform each ...

CROSSMARK1

DATA COLLECTION ASSOCIATE

Revere, MA

$18 - $24.75/hr

Click the link below to learn more about the duties and responsibilities of a Data Collection Associate. Qualifications To perform this job successfully, an individual must be able to perform each ...

CROSSMARK1

DATA COLLECTION ASSOCIATE

Wilmington, MA

$19.25 - $26.25/hr

Click the link below to learn more about the duties and responsibilities of a Data Collection Associate. Qualifications To perform this job successfully, an individual must be able to perform each ...

CROSSMARK1

DATA COLLECTION ASSOCIATE

Natick, MA

$18 - $24.75/hr

Click the link below to learn more about the duties and responsibilities of a Data Collection Associate. Qualifications To perform this job successfully, an individual must be able to perform each ...

Kaizen Stackup

Collections Specialist

Boston, MA · On-site

$20 - $27.25/hr

Collections Specialist About the Role We are seeking a dedicated and experienced Full-time ... Credit Business Associate (CBA) * Experience with enterprise resource planning (ERP) systems

CROSSMARK

DATA COLLECTION ASSOCIATE

Natick, MA · On-site

$18 - $24.75/hr

Data Collection Associate CROSSMARK is a leading sales and marketing services company in the consumer goods industry that expertly guides our clients along "The Way to Market" by delivering growth ...

CROSSMARK

DATA COLLECTION ASSOCIATE

Waltham, MA · On-site

$19 - $26/hr

Data Collection Associate CROSSMARK is a leading sales and marketing services company in the consumer goods industry that expertly guides our clients along "The Way to Market" by delivering growth ...

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All JobsCollections Associate JobsCollections Associate Jobs in Andover, MA

Collections Associate information

See Andover, MA salary details

$11

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$31

How much do collections associate jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for collections associate in Andover, MA is $20.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $23.32 per hour, depending on experience, location, and employer.

How does a Collections Associate typically collaborate with other departments to resolve outstanding accounts?

Collections Associates often work closely with teams such as customer service, billing, and sales to address and resolve outstanding accounts. They may coordinate with the billing department to ensure invoices are accurate, or with customer service to better understand client issues that may be impacting payments. Effective collaboration helps Collections Associates develop repayment plans that are satisfactory for both the company and the customer. This teamwork is essential for resolving disputes quickly and maintaining positive customer relationships.

What are the key skills and qualifications needed to thrive as a Collections Associate, and why are they important?

To thrive as a Collections Associate, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with collections software, customer relationship management (CRM) systems, and basic accounting tools is typically required. Excellent communication, patience, and resilience are vital soft skills for managing difficult conversations and maintaining professionalism. These abilities are crucial for effectively recovering outstanding debts while preserving customer relationships and adhering to legal and ethical standards.

What are Collections Associates?

Collections Associates are professionals responsible for contacting individuals or businesses to collect overdue payments on accounts. They typically work for banks, credit card companies, medical offices, or other organizations that extend credit. Their duties include negotiating repayment plans, updating account information, and resolving customer disputes regarding outstanding debts. Collections Associates must have strong communication and negotiation skills, as well as a good understanding of relevant laws and regulations.

What is the difference between Collections Associate vs Accounts Receivable Clerk?

AspectCollections AssociateAccounts Receivable Clerk
Required CredentialsHigh school diploma; some roles prefer associate degree or relevant experienceHigh school diploma; some roles prefer associate degree or accounting coursework
Work EnvironmentOffice setting; interacting with clients and finance teamsOffice setting; processing invoices and managing accounts
Employer & Industry UsageFinancial institutions, healthcare, retailCorporate finance, accounting departments, small to large businesses
Common Search & Comparison IntentUnderstanding roles related to debt collection and customer accountsManaging incoming payments and account reconciliation

While both roles involve handling financial transactions, a Collections Associate primarily focuses on recovering overdue payments by contacting customers, whereas an Accounts Receivable Clerk manages invoicing, records payments, and maintains account accuracy. Both positions require strong communication skills and attention to detail, but their core responsibilities differ in scope and daily tasks.

What are the most commonly searched types of Collections jobs in Andover, MA? The most popular types of Collections jobs in Andover, MA are:
What cities near Andover, MA are hiring for Collections Associate jobs? Cities near Andover, MA with the most Collections Associate job openings:
Collections Associate jobs near you
Sales/Collections Associate

Sales/Collections Associate

Zwicker & Associates, P.C.

Andover, MA • On-site

$17.75 - $24.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Zwicker & Associates rating

4.6

Company rating: 4.6 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

20th of 20 rated law firms

Job description

The most prestigious lending institutions trust Zwicker & Associates, P.C. to protect their legal interests nationwide. Zwicker & Associates P.C. is a national creditor rights law firm that emphasizes ethics, compliance, and assertive representation of our clients' interests, making us the industry leader in debt collection. Founded in 1991, Zwicker represents lenders in various consumer and commercial recovery efforts and litigation. Zwicker is headquartered in Andover, Massachusetts, with offices across the United States.
Zwicker & Associates is currently seeking Debt Collectors to join our team. The role provides paid onsite training for three weeks, including weekly pay and monthly bonuses. The pay rate is $19.25 - $21.00 per hour plus applicable bonus, depending on relevant experience, with uncapped bonus potential.
The office is located at 80 Minuteman Road, Andover, MA. The schedule is Monday - Friday, no weekends. Business hours run from 8 AM to 7 PM.
Benefits
  • Health insurance
  • Vision insurance
  • Dental insurance
  • 401(k)
  • Paid time off

Responsibilities of Debt Collectors
  • Establish contact with consumers to discuss delinquencies and ability/willingness to pay, and to identify the appropriate repayment programs/options available to them.
  • Record accurate and detailed notes; update account status and card members' information into the computer system
  • Meet or exceed daily, weekly, and monthly performance goals, deadlines, and objectives
  • Comply with policies and procedures of Zwicker & Associates, P.C.
  • Comply with FDCPA and state consumer protection laws
  • Other duties as assigned

Requirements
  • Above-average administrative and phone skills
  • Debt collectors must have strong negotiation skills
  • Excellent communication skills
  • Well-organized, results-driven
  • Effective decision-making skills
  • Strong listening, interpersonal, oral, and written communication skills
  • Basic math and computer skills. You will be required to complete a standard math and computer skills assessment. Failure to satisfactorily complete this assessment could result in termination of employment.
  • Be able to communicate in a common language with (or to) individuals or groups verbally and/or in writing.
  • Be able to operate a computer, phone, or equivalent device
  • Be able to complete a minimum of a 40-hour flexible workweek schedule
  • Be able to read and comprehend position-specific documents and correspondence

Physical Qualifications
  • Be able to lift five pounds or greater
  • Be able to sit 90% of the workday at times
  • Be able to bend at the waist and be mobile when needed
  • Be able to concentrate and use critical thinking

Please note that this job description is not intended to be a comprehensive listing of all activities, duties, or responsibilities required of the employee in this position. Duties, responsibilities, and activities are subject to change at any time, with or without notice.
Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements of this position, please inform Human Resources Management. This is a full-time, full-benefit position. The benefit package includes medical, vision, and dental insurance; long-term disability insurance; life insurance; compensated time off; paid holidays; and a 401 (k) with a match. No phone calls, no agencies; EOE, drug-free workplace.
Please review our Applicant Privacy Notice:
http://www.zwickerpc.com/job-applicant-privacy-notice/
Each posted position will be active for at least five (5) business days, during which time all qualified and eligible employees can apply.

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