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Collections Associate Jobs in Madison, WI (NOW HIRING)

Morgan Dar

Associate Dentist

Sun Prairie, WI

Associate General Dentist | 4-Day Week & Path to Partnership Sun Prairie, WI Are you ready to ... Earn a competitive base salary plus 33% of collections , rewarding your productivity and clinical ...

American Eagle Outfitters

AE - Stock Associate

Madison, WI · On-site

$15 - $19.25/hr

OUR ASSOCIATES LOVE AEO BECAUSE: * They work with REAL people - there's nothing like your ... Our collections are designed to inspire self-expression and empower our customers to celebrate ...

Skechers

Retail Sales Associate

Madison, WI · On-site

$15.50/hr

From our diverse footwear collections to our expanding range of apparel and accessories, Skechers is a complete lifestyle brand. ABOUT THE ROLE: As a Sales Associate, better known as a "Product ...

Skechers

Retail Sales Associate

Madison, WI

$15.50/hr

From our diverse footwear collections to our expanding range of apparel and accessories, Skechers is a complete lifestyle brand. ABOUT THE ROLE: As a Sales Associate, better known as a "Product ...

Skechers

Retail Sales Associate

Madison, WI

$15.50/hr

From our diverse footwear collections to our expanding range of apparel and accessories, Skechers is a complete lifestyle brand. ABOUT THE ROLE: As a Sales Associate, better known as a "Product ...

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All JobsCollections Associate JobsCollections Associate Jobs in Madison, WI

Collections Associate information

See Madison, WI salary details

$11

$20

$31

How much do collections associate jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for collections associate in Madison, WI is $20.81, according to ZipRecruiter salary data. Most workers in this role earn between $16.97 and $23.27 per hour, depending on experience, location, and employer.

How does a Collections Associate typically collaborate with other departments to resolve outstanding accounts?

Collections Associates often work closely with teams such as customer service, billing, and sales to address and resolve outstanding accounts. They may coordinate with the billing department to ensure invoices are accurate, or with customer service to better understand client issues that may be impacting payments. Effective collaboration helps Collections Associates develop repayment plans that are satisfactory for both the company and the customer. This teamwork is essential for resolving disputes quickly and maintaining positive customer relationships.

What are the key skills and qualifications needed to thrive as a Collections Associate, and why are they important?

To thrive as a Collections Associate, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with collections software, customer relationship management (CRM) systems, and basic accounting tools is typically required. Excellent communication, patience, and resilience are vital soft skills for managing difficult conversations and maintaining professionalism. These abilities are crucial for effectively recovering outstanding debts while preserving customer relationships and adhering to legal and ethical standards.

What are Collections Associates?

Collections Associates are professionals responsible for contacting individuals or businesses to collect overdue payments on accounts. They typically work for banks, credit card companies, medical offices, or other organizations that extend credit. Their duties include negotiating repayment plans, updating account information, and resolving customer disputes regarding outstanding debts. Collections Associates must have strong communication and negotiation skills, as well as a good understanding of relevant laws and regulations.

What is the difference between Collections Associate vs Accounts Receivable Clerk?

AspectCollections AssociateAccounts Receivable Clerk
Required CredentialsHigh school diploma; some roles prefer associate degree or relevant experienceHigh school diploma; some roles prefer associate degree or accounting coursework
Work EnvironmentOffice setting; interacting with clients and finance teamsOffice setting; processing invoices and managing accounts
Employer & Industry UsageFinancial institutions, healthcare, retailCorporate finance, accounting departments, small to large businesses
Common Search & Comparison IntentUnderstanding roles related to debt collection and customer accountsManaging incoming payments and account reconciliation

While both roles involve handling financial transactions, a Collections Associate primarily focuses on recovering overdue payments by contacting customers, whereas an Accounts Receivable Clerk manages invoicing, records payments, and maintains account accuracy. Both positions require strong communication skills and attention to detail, but their core responsibilities differ in scope and daily tasks.

What are the most commonly searched types of Collections jobs in Madison, WI? The most popular types of Collections jobs in Madison, WI are:
What cities near Madison, WI are hiring for Collections Associate jobs? Cities near Madison, WI with the most Collections Associate job openings:
Collections Associate jobs near you
Infographic showing various Collections Associate job openings in Madison, WI as of June 2026, with employment types broken down into 1% As Needed, 16% Full Time, 80% Part Time, 2% Temporary, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $43,278 per year, or $20.8 per hour.
Credit & Collections Lead

Credit & Collections Lead

Springs Window Fashions

Middleton, WI • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

Springs Window Fashions rating

4.8

Company rating: 4.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

The Credit Supervisor/Manager, Credit and Accounts Receivable leads the credit and collections function to ensure timely, accurate credit decisions and effective management of accounts receivable. This role balances customer service with risk mitigation, oversees credit and deduction specialists, and partners with sales, finance, IT, and operations to support healthy cash flow and minimize bad debt. The most important focus is maintaining sound credit practices while enabling profitable business growth.

Key Responsibilities

  • Credit Evaluation and Approval — Review and approve credit applications, set credit limits, and ensure decisions align with company policies and risk tolerance.
  • Order Release Management — Oversee credit holds, collaborate with production and shipping teams, and ensure timely release of orders once credit issues are resolved.
  • Team Leadership — Supervise, coach, and develop credit and deduction staff; set performance expectations and provide ongoing feedback.
  • Accounts Receivable Oversight — Monitor aging reports, prioritize high‑risk accounts, and ensure timely follow‑up on past‑due balances.
  • Collections Management — Guide the team in resolving delinquent accounts, negotiating payment plans, and escalating issues when necessary.
  • Dispute Resolution — Partner with sales, customer service, logistics, and IT to resolve invoice discrepancies, freight issues, pricing disputes, EDI rejections, and other factors that commonly delay payment.
  • Policy and Process Management — Maintain and improve credit policies, procedures, and internal controls to support compliance and operational efficiency.
  • Cross‑Functional Collaboration — Work closely with sales, customer service, and finance to resolve disputes, support customer onboarding, and improve billing accuracy.
  • Risk Monitoring — Identify trends in customer payment behavior, assess portfolio risk, and recommend adjustments to credit strategies.
  • Reporting and Analysis — Prepare regular reports on credit performance, collections activity, bad‑debt exposure, and key metrics for leadership.
  • Customer Interaction — Engage directly with customers on escalated credit issues, disputes, or negotiations.
  • Compliance — Ensure adherence to legal, regulatory, and company standards related to credit and collections.


Education & Experience

  • Bachelor’s degree preferred in finance, accounting, business, or a related field.
  • Preferred experience within the manufacturing industry.
  • Preferred experience within a big box store highly desired.
  • Preferred demonstrated experience managing major retail accounts
  • Experience in credit, collections, accounts receivable, or financial analysis.
  • 2+ Years prior leadership or supervisory experience in a credit or finance environment.
  • Strong understanding of credit principles, financial statements, and risk assessment.
  • Familiarity with manufacturing workflows, order‑to‑cash processes, and ERP systems.


Knowledge, Skills & Abilities

  • Excellent communication, negotiation, and conflict‑resolution skills.
  • Ability to analyze data, identify trends, and make sound decisions under pressure.
  • Advanced Excel skills preferred, including pivot tables, complex formulas, data modeling, and dashboard creation.
  • Preferred working knowledge of SQL for querying ERP or data-warehouse systems to support credit analysis, aging reviews, and dispute research


Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan with up to 5% company match of eligible contributions, life insurance, long-term disability insurance, short-term disability insurance, paid sick time at an amount that meets or exceeds all local requirements, paid vacation time (pro-rated forthe current year based on start date), and one paid volunteer day off per year.


The Best Experience Company

Our tagline is “The Best Experience Company.” More than just a set of words, it represents the essence of who we are at Springs Window Fashions. As North America’s premier window covering company, we’re committed to creating the Best Experience for our associates, consumers and end users, business partners, and communities. We want you to join our team of passionate self-starters who believe the world is full of Best Experience opportunities. So, if you’re excited about the thought of a Best Experience career with a team focused on creating Best Experiences for all, we want to hear from you!

Apply