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Collections Associate Jobs in Appleton, WI (NOW HIRING)

Nicolet National Bank

Merchant Services Associate

WI · On-site

The Merchant Services Associate is responsible for supporting the delivery, onboarding, service ... collections, or merchant services preferred. * Prior sales experience in merchant services ...

American Eagle Outfitters

AE - Stock Associate

Appleton, WI · On-site

$14.75 - $18.50/hr

OUR ASSOCIATES LOVE AEO BECAUSE: * They work with REAL people - there's nothing like your ... Our collections are designed to inspire self-expression and empower our customers to celebrate ...

American Eagle Outfitters

AE - Stock Associate

Green Bay, WI · On-site

$14.50 - $18.50/hr

OUR ASSOCIATES LOVE AEO BECAUSE: * They work with REAL people - there's nothing like your ... Our collections are designed to inspire self-expression and empower our customers to celebrate ...

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All JobsCollections Associate JobsCollections Associate Jobs in Appleton, WI

Collections Associate information

See Appleton, WI salary details

$11

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$30

How much do collections associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for collections associate in Appleton, WI is $20.15, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $22.50 per hour, depending on experience, location, and employer.

How does a collections associate typically collaborate with other departments to resolve outstanding accounts?

Collections Associates often work closely with teams such as customer service, billing, and sales to address and resolve outstanding accounts. They may coordinate with the billing department to ensure invoices are accurate, or with customer service to better understand client issues that may be impacting payments. Effective collaboration helps Collections Associates develop repayment plans that are satisfactory for both the company and the customer. This teamwork is essential for resolving disputes quickly and maintaining positive customer relationships.

What are the key skills and qualifications needed to thrive as a collections associate?

To thrive as a Collections Associate, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with collections software, customer relationship management (CRM) systems, and basic accounting tools is typically required. Excellent communication, patience, and resilience are vital soft skills for managing difficult conversations and maintaining professionalism. These abilities are crucial for effectively recovering outstanding debts while preserving customer relationships and adhering to legal and ethical standards.

What is a collections associate?

Collections Associates are professionals responsible for contacting individuals or businesses to collect overdue payments on accounts. They typically work for banks, credit card companies, medical offices, or other organizations that extend credit. Their duties include negotiating repayment plans, updating account information, and resolving customer disputes regarding outstanding debts. Collections Associates must have strong communication and negotiation skills, as well as a good understanding of relevant laws and regulations.

What is the difference between Collections Associate vs Accounts Receivable Clerk?

AspectCollections AssociateAccounts Receivable Clerk
Required CredentialsHigh school diploma; some roles prefer associate degree or relevant experienceHigh school diploma; some roles prefer associate degree or accounting coursework
Work EnvironmentOffice setting; interacting with clients and finance teamsOffice setting; processing invoices and managing accounts
Employer & Industry UsageFinancial institutions, healthcare, retailCorporate finance, accounting departments, small to large businesses
Common Search & Comparison IntentUnderstanding roles related to debt collection and customer accountsManaging incoming payments and account reconciliation

While both roles involve handling financial transactions, a Collections Associate primarily focuses on recovering overdue payments by contacting customers, whereas an Accounts Receivable Clerk manages invoicing, records payments, and maintains account accuracy. Both positions require strong communication skills and attention to detail, but their core responsibilities differ in scope and daily tasks.

What are the most commonly searched types of Collections jobs in Appleton, WI? The most popular types of Collections jobs in Appleton, WI are:
What cities near Appleton, WI are hiring for Collections Associate jobs? Cities near Appleton, WI with the most Collections Associate job openings:
Collections Associate jobs near you
Infographic showing various Collections Associate job openings in Appleton, WI as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $41,908 per year, or $20.1 per hour.

Member Solutions Collections Supervisor

CoVantage Credit Union

De Pere, WI • On-site

Full-time

Re-posted 6 days ago

CoVantage Credit Union rating

8.5

Company rating: 8.5 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

Do you have experience in collection and recovery solutions at a financial institution and are you looking to advance into a more meaningful career? CoVantage Credit Union is seeking a full time Member Solutions Collections Supervisor! This individual will provide general leadership and direction to the Member Solutions Consumer Specialist staff, implementing approved collection policies and procedures to ensure the appropriate handling of high-risk loans while minimizing losses and collection expenses for the credit union. Join CoVantage and become part of a growing mission-based organization that takes pride in helping members experiencing financial challenges.

As a CoVantage team member, you’ll receive a 401k employer match of up to 200%, a bonus of annual salary up to 8%, a generous employer HSA contribution, and paid time off for community service.

Job Duties:

  • Develop and implement the Member Solutions department policies and procedures consistent with applicable laws and regulations to be used throughout CoVantage offices
  • Coordinate and delegate workload while providing mentorship, coaching and support to Consumer Specialists including routine one-on-one training
  • Organizes time and resources ensuring the consumer collectors’ time is spent effectively working with members and accounts are being followed up on appropriately
  • Ensures self and staff remain up-to-date and informed in credit union policy and procedures including legal aspects of collecting, filing insurance claims, sending demands and right to cure notices, as well as collection laws including applicable FDCPA and bankruptcy laws

This individual may be expected to work required late night shifts per week and Saturdays as indicated on the Member Solutions schedule.

Qualifications:

  • Associate’s Degree or 5 years’ experience in consumer collections and/or loan processing/servicing or other customer service within a financial institution
  • Have a valid driver’s license as some travel is required
  • Knowledge around Bankruptcy laws including bankruptcy 7 and 13 and experience working with bankruptcy situations and attorneys
  • General knowledge of federal and state applicable collection laws and regulations
  • General exposure of the liquidation of foreclosed property and possession of collateral on commercial and consumer loans
  • Basic understanding of repossession law and requirements
  • Minimum 3 years supervisory/management experience desired
  • Strong written and verbal communication skills with the ability to work in direct, professional contact with a wide variety of people on a daily basis
  • General understanding of the handling of small claims actions for a financial institution
  • Candidates able to read, write, and speak Spanish are strongly encouraged to apply

Depending on the qualifications and experience of applicants, CoVantage may elect to modify or change this position and/or job title without reposting the opportunity.

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