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Collections Account Manager Jobs in Michigan (NOW HIRING)

Rent-A-Center

Account Manager

Jackson, MI

$14.45 - $17/hr

... collections. This role supports sales growth and account health by building strong customer ... management tools Complete assigned routes for deliveries, pickups, and account follow-ups Deliver ...

Rent-A-Center

Account Manager

Riverview, MI · On-site

$15.17 - $17.85/hr

... collections. This role supports sales growth and account health by building strong customer ... management tools Complete assigned routes for deliveries, pickups, and account follow-ups Deliver ...

Rent-A-Center

Account Manager

Flint, MI

$14.45 - $17/hr

... collections. This role supports sales growth and account health by building strong customer ... management tools Complete assigned routes for deliveries, pickups, and account follow-ups Deliver ...

Rent-A-Center

Account Manager

Adrian, MI · On-site

$13.73 - $16.15/hr

... collections. This role supports sales growth and account health by building strong customer ... management tools Complete assigned routes for deliveries, pickups, and account follow-ups Deliver ...

Rent-A-Center

Account Manager

Dearborn, MI · On-site

$15.17 - $17.85/hr

... collections. This role supports sales growth and account health by building strong customer ... management tools Complete assigned routes for deliveries, pickups, and account follow-ups Deliver ...

Rent-A-Center

Account Manager

Flint, MI

$14.45 - $17/hr

... collections. This role supports sales growth and account health by building strong customer ... management tools Complete assigned routes for deliveries, pickups, and account follow-ups Deliver ...

Rent-A-Center

Account Manager

Coldwater, MI

$13.73 - $16.15/hr

... collections. This role supports sales growth and account health by building strong customer ... management tools Complete assigned routes for deliveries, pickups, and account follow-ups Deliver ...

Rent-A-Center

Account Manager

Kalamazoo, MI

$14.45 - $17/hr

... collections. This role supports sales growth and account health by building strong customer ... management tools Complete assigned routes for deliveries, pickups, and account follow-ups Deliver ...

Rent-A-Center

Account Manager

Detroit, MI · On-site

$15.17 - $17.85/hr

... collections. This role supports sales growth and account health by building strong customer ... management tools Complete assigned routes for deliveries, pickups, and account follow-ups Deliver ...

Rent-A-Center

Account Manager

Monroe, MI

$14.45 - $17/hr

... collections. This role supports sales growth and account health by building strong customer ... management tools Complete assigned routes for deliveries, pickups, and account follow-ups Deliver ...

Rent-A-Center

Account Manager

Muskegon, MI · On-site

$14.45 - $17/hr

... collections. This role supports sales growth and account health by building strong customer ... management tools Complete assigned routes for deliveries, pickups, and account follow-ups Deliver ...

Rent-A-Center

Account Manager

Walker, MI

$14.45 - $17/hr

... collections. This role supports sales growth and account health by building strong customer ... management tools Complete assigned routes for deliveries, pickups, and account follow-ups Deliver ...

Rent-A-Center

Account Manager

Grand Rapids, MI · On-site

$14.45 - $17/hr

... collections. This role supports sales growth and account health by building strong customer ... management tools Complete assigned routes for deliveries, pickups, and account follow-ups Deliver ...

Rent-A-Center

Account Manager

Niles, MI

$16 - $17/hr

... collections. This role supports sales growth and account health by building strong customer ... management tools Complete assigned routes for deliveries, pickups, and account follow-ups Deliver ...

Rent-A-Center

Account Manager

Bay City, MI

$14.45 - $17/hr

... collections. This role supports sales growth and account health by building strong customer ... management tools Complete assigned routes for deliveries, pickups, and account follow-ups Deliver ...

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Showing results 1-20

All JobsCollections Account JobsCollections Account Manager JobsCollections Account Manager Jobs in Michigan

Collections Account Manager information

See Michigan salary details

$25.7K

$57.4K

$92.4K

How much do collections account manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for collections account manager in Michigan is $57,365.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,800.00 and $68,400.00 per year, depending on experience, location, and employer.

What is a collections account manager?

Collections Account Managers are professionals responsible for overseeing and managing the collection of outstanding debts owed to a company or organization. They communicate with customers to arrange payment plans, negotiate settlements, and ensure timely receipt of payments. In addition, they may supervise a team of collectors, analyze accounts for delinquency, and implement strategies to minimize financial risk. Their role is vital in maintaining cash flow and reducing losses due to unpaid accounts.

What are the key skills and qualifications needed to thrive as a collections account manager?

To thrive as a Collections Account Manager, you need expertise in debt collection practices, negotiation, and a solid understanding of financial regulations, usually supported by experience in finance or a related field. Familiarity with collections management software, CRM systems, and knowledge of FDCPA and other compliance standards are typically required. Strong communication, problem-solving, and conflict resolution skills help build rapport and effectively handle challenging conversations with clients. These competencies are essential to maximize recoveries, maintain regulatory compliance, and uphold positive customer relationships.

How does a collections account manager typically collaborate with other departments to resolve overdue accounts?

Collections Account Managers often work closely with customer service, sales, and finance teams to resolve overdue accounts effectively. They may coordinate with customer service to understand any disputes or issues impacting payment, and partner with sales to maintain positive client relationships while pursuing collections. Regular communication with the finance department helps ensure accurate account records and compliance with company policies. This cross-departmental collaboration helps balance the need for collections with customer retention and operational efficiency.

What is the difference between Collections Account Manager vs Collections Specialist?

AspectCollections Account ManagerCollections Specialist
CredentialsTypically requires experience in collections, sometimes a degree in finance or businessOften requires similar experience or certifications in collections or credit management
Work EnvironmentManages accounts, coordinates with clients, and oversees collection strategiesHandles outbound/inbound calls, contacts delinquent accounts, and follows collection procedures
Employer & Industry UsageUsed in financial services, banking, and credit companiesCommon in similar industries, often as entry to mid-level roles

The Collections Account Manager focuses on overseeing collection processes, managing accounts, and developing strategies, while the Collections Specialist primarily contacts delinquent accounts and performs day-to-day collection activities. Both roles require experience in collections, but the manager role involves more oversight and strategic planning.

Is a collections account manager a stressful job?

A collections account manager often works in a high-pressure environment due to the need to recover overdue payments and meet collection targets. The role requires strong communication skills, attention to detail, and the ability to handle difficult conversations, which can contribute to job stress. However, stress levels vary depending on the workplace and individual resilience.

What does a collections account manager do?

A collections account manager is responsible for managing overdue accounts by contacting customers, negotiating payment plans, and resolving outstanding debts. They often use specialized software to track accounts and ensure compliance with relevant laws and company policies. Strong communication and negotiation skills are essential for success in this role.

What are popular job titles related to Collections Account Manager jobs in Michigan?

For Collections Account Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Collections Account Manager jobs in Michigan look for?

The top searched job categories for Collections Account Manager jobs in Michigan are:

What cities in Michigan are hiring for Collections Account Manager jobs?

Cities in Michigan with the most Collections Account Manager job openings:

Collections Account Manager jobs near you
Infographic showing various Collections Account Manager job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $57,365 per year, or $27.6 per hour.

Collections Specialist (Retail Collections)

Stillman Law Office

Farmington Hills, MI • On-site

$17 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

Location: Farmington Hills, Michigan (Onsite)
Compensation: $17.00 - $20.00 per hour, based on experience and qualifications, plus performance-based bonus opportunities.
About Stillman Law Office
Stillman Law Office is a multi-state creditors' rights law firm headquartered in Farmington Hills, Michigan. We are committed to delivering exceptional client service while maintaining the highest standards of professionalism, compliance, and operational excellence.
We are seeking motivated and results-driven Collection Specialists to join our Retail Collections team. This position offers an opportunity to build a rewarding career in a performance-based environment where strong communicators and skilled negotiators can significantly increase their earnings through bonus opportunities.
The ideal candidate is self-motivated, goal-oriented, and thrives in a fast-paced environment while maintaining a commitment to customer service, compliance, and professional communication.
Position Summary
The Collection Specialist is responsible for managing a portfolio of consumer accounts and working with consumers to develop mutually beneficial resolution strategies. This role involves negotiating payment arrangements, resolving account issues, maintaining accurate account documentation, and achieving individual and team performance goals.
Successful candidates will possess strong communication skills, sound judgment, and the ability to effectively manage multiple priorities in a production-driven environment.
Key Responsibilities
  • Manage inbound and outbound communication efforts related to pre-judgment and post-judgment consumer accounts.
  • Negotiate payment arrangements and account resolution opportunities within established guidelines.
  • Utilize effective communication, negotiation, and conflict-resolution techniques to achieve positive outcomes.
  • Review account information and determine appropriate collection strategies.
  • Maintain accurate documentation of all account activity and consumer interactions.
  • Meet or exceed established daily, weekly, and monthly production goals.
  • Ensure all account activities are conducted in compliance with Firm policies, client requirements, and applicable federal and state regulations.
  • Provide professional and courteous customer service while addressing consumer inquiries and concerns.
  • Collaborate with team members and management to support departmental objectives and performance initiatives.
  • Contribute to special projects and perform other related duties as assigned to support departmental and Firm objectives.
Qualifications
Required Qualifications
  • High school diploma or equivalent.
  • Strong verbal communication and active listening skills.
  • Excellent negotiation and conflict-resolution abilities.
  • Strong attention to detail and commitment to accuracy.
  • Ability to manage multiple priorities in a high-volume environment.
  • Strong time-management and organizational skills.
  • Ability to work independently while contributing to a team-oriented environment.
  • Basic computer proficiency, including Microsoft Office applications.
Preferred Qualifications
  • Prior collections, customer service, call center, sales, account management, or financial services experience.
  • Experience working in a performance-based or goal-driven environment.
  • Experience negotiating payment arrangements or resolving customer account concerns.
  • Experience utilizing Cogent or other collections/account management platforms to manage account activity, document communications, and support collection efforts.

Skills & Abilities
  • Strong negotiation and persuasion skills.
  • Professional communication and relationship-building abilities.
  • Goal-oriented and self-motivated mindset.
  • Excellent problem-solving and critical-thinking skills.
  • Ability to remain professional during challenging conversations.
  • Strong organizational and follow-through skills.
  • Adaptability and willingness to learn.
  • Commitment to compliance, customer service, and operational excellence.
Compensation
  • Hourly Rate: $17.00 - $20.00 per hour, based on experience and qualifications.
  • Performance-Based Bonus Program
  • Potential Annual Earnings: $50,000 - $110,000+, based on production and performance.
Schedule
  • Full-Time
  • Monday through Friday
  • Standard business hours are generally 8:00 a.m. to 5:00 p.m.
  • One scheduled evening shift per week (Monday, Tuesday, or Wednesday), generally 11:00 a.m. to 7:00 p.m.
Benefits
Stillman Law Office offers a competitive benefits package designed to support the health, well-being, and professional growth of our employees, including:
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Short-term disability insurance
  • 401(k)
  • Paid time off (PTO)
  • Opportunities for professional growth and advancement
  • Collaborative and team-oriented work environment
Pre-Employment Requirements
Employment is contingent upon successful completion of:
  • Background check
  • Drug screening
Equal Employment Opportunity
Stillman Law Office is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other status protected by applicable law.
If you are a driven professional seeking a long-term career opportunity with uncapped earning potential, we encourage you to apply and join the Stillman Law Office team.

Apply