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Collections Account Manager Jobs in Delaware (NOW HIRING)

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Collection Specialist

Dover, DE · On-site

$35K - $40K/yr

... collections department • Responsible for monitoring and maintaining assigned accounts • ... and senior management when necessary to accelerate the collection process • Perform other ...

pcaltd

Collectors - Estate Care Specialist

Wilmington, DE · On-site

$18 - $24.25/hr

... to resolve outstanding account balances in a compassionate and thoughtful manner. PCA has ... Maintain and manage queue of files in-line with applicable regulations, company procedures, and ...

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All JobsCollections Account JobsCollections Account Manager JobsCollections Account Manager Jobs in Delaware

Collections Account Manager information

See Delaware salary details

$29.5K

$65.9K

$106.1K

How much do collections account manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for collections account manager in Delaware is $65,873.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $78,600.00 per year, depending on experience, location, and employer.

What is a collections account manager?

Collections Account Managers are professionals responsible for overseeing and managing the collection of outstanding debts owed to a company or organization. They communicate with customers to arrange payment plans, negotiate settlements, and ensure timely receipt of payments. In addition, they may supervise a team of collectors, analyze accounts for delinquency, and implement strategies to minimize financial risk. Their role is vital in maintaining cash flow and reducing losses due to unpaid accounts.

What are the key skills and qualifications needed to thrive as a collections account manager?

To thrive as a Collections Account Manager, you need expertise in debt collection practices, negotiation, and a solid understanding of financial regulations, usually supported by experience in finance or a related field. Familiarity with collections management software, CRM systems, and knowledge of FDCPA and other compliance standards are typically required. Strong communication, problem-solving, and conflict resolution skills help build rapport and effectively handle challenging conversations with clients. These competencies are essential to maximize recoveries, maintain regulatory compliance, and uphold positive customer relationships.

How does a collections account manager typically collaborate with other departments to resolve overdue accounts?

Collections Account Managers often work closely with customer service, sales, and finance teams to resolve overdue accounts effectively. They may coordinate with customer service to understand any disputes or issues impacting payment, and partner with sales to maintain positive client relationships while pursuing collections. Regular communication with the finance department helps ensure accurate account records and compliance with company policies. This cross-departmental collaboration helps balance the need for collections with customer retention and operational efficiency.

What is the difference between Collections Account Manager vs Collections Specialist?

AspectCollections Account ManagerCollections Specialist
CredentialsTypically requires experience in collections, sometimes a degree in finance or businessOften requires similar experience or certifications in collections or credit management
Work EnvironmentManages accounts, coordinates with clients, and oversees collection strategiesHandles outbound/inbound calls, contacts delinquent accounts, and follows collection procedures
Employer & Industry UsageUsed in financial services, banking, and credit companiesCommon in similar industries, often as entry to mid-level roles

The Collections Account Manager focuses on overseeing collection processes, managing accounts, and developing strategies, while the Collections Specialist primarily contacts delinquent accounts and performs day-to-day collection activities. Both roles require experience in collections, but the manager role involves more oversight and strategic planning.

Is a collections account manager a stressful job?

A collections account manager often works in a high-pressure environment due to the need to recover overdue payments and meet collection targets. The role requires strong communication skills, attention to detail, and the ability to handle difficult conversations, which can contribute to job stress. However, stress levels vary depending on the workplace and individual resilience.

What does a collections account manager do?

A collections account manager is responsible for managing overdue accounts by contacting customers, negotiating payment plans, and resolving outstanding debts. They often use specialized software to track accounts and ensure compliance with relevant laws and company policies. Strong communication and negotiation skills are essential for success in this role.

What are popular job titles related to Collections Account Manager jobs in Delaware?

For Collections Account Manager jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Collections Account Manager jobs in Delaware look for?

The top searched job categories for Collections Account Manager jobs in Delaware are:

What cities in Delaware are hiring for Collections Account Manager jobs?

Cities in Delaware with the most Collections Account Manager job openings:

Collections Account Manager jobs near you
Infographic showing various Collections Account Manager job openings in Delaware as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $65,873 per year, or $31.7 per hour.

Collection Specialist (CSR/Call Center)

Alois Solutions

New Castle, DE • On-site

$19.23 - $20/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Collections Specialist – Financial Services

Location: New Castle, DE 19720

Job Type: Full-Time

Work Model: Hybrid (2 days onsite per week after training)

Salary: $41,600 per year + Benefits (Non-Negotiable)

Position Overview

We are seeking a professional and customer-focused Collections Specialist to join our financial services team in New Castle, DE. This role is ideal for individuals with strong call center, collections, banking, loan servicing, or financial customer service experience.

The Collections Specialist will communicate with customers regarding account status, payment solutions, and account resolution while providing excellent customer service and maintaining compliance with company policies.

Key Responsibilities
  • Handle a high volume of inbound and outbound customer calls.
  • Manage approximately 50+ customer interactions per day while maintaining quality service.
  • Communicate with customers regarding overdue accounts, payment options, and account resolutions.
  • Work with customers to understand their situations and provide appropriate solutions.
  • Handle challenging customer conversations with professionalism, patience, and empathy.
  • Document customer interactions accurately using CRM and internal systems.
  • Follow company policies, procedures, and compliance requirements.
  • Meet performance goals related to productivity, quality, and customer service.
  • Work effectively in a fast-paced call center environment.
Required Qualifications
  • Minimum 2 years of recent call center experience.
  • Strong inbound and outbound calling experience.
  • Experience handling high-volume customer interactions.
  • Excellent verbal communication and active listening skills.
  • Ability to manage difficult customer conversations professionally.
  • Strong attention to detail and time management skills.
  • Comfortable working with multiple computer systems and applications.
Technical Skills

Experience with:

  • Microsoft Outlook
  • Microsoft Word
  • Microsoft Excel
  • CRM systems
  • Call center technologies
Preferred Experience

Candidates with experience in the following areas are highly preferred:

  • Financial services
  • Banking
  • Student loans
  • Loan servicing
  • Credit card collections
  • Account recovery
  • Payment resolution
  • Debt collections
Work Schedule

After completion of training, schedules may vary based on business needs:

  • 8:00 AM – 5:00 PM
  • 10:00 AM – 7:00 PM
  • 12:00 PM – 9:00 PM

Candidates must be flexible with assigned schedules.

Hybrid Work Requirements

Candidates must:

  • Live within commuting distance of New Castle, DE.
  • Be available to work onsite 2 days per week.
  • Have reliable transportation.
  • Have reliable internet service at home.
What Makes You Successful in This Role?

You are a great fit if you:

  • Communicate confidently and professionally with customers.
  • Enjoy helping customers find solutions.
  • Can remain calm during challenging conversations.
  • Work well with performance goals and metrics.
  • Accept coaching and feedback positively.
  • Have experience working in a structured corporate environment.
Important Information
  • This is a full-time position.
  • Compensation is fixed at $41,600 annually plus benefits.
  • Candidates must be comfortable with the hybrid work model and schedule flexibility.

You should be proficient in:

  • Customer Service
  • Accounts Receivable (AR)
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