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Collection Jobs in Ontario (NOW HIRING)

NorthLake Financial ULC

Collection Agent

Barrie, ON · On-site

CA$40K/yr

Carry out additional collection-related duties as assigned Requirements of a Collections Agent : * Ability to work flexible hours between 7 am and 9 pm Monday-Saturday * MUST be able to work evenings ...

Northlake Financial ULC

Collection Agent

Barrie, ON · On-site +1

CA$60K/yr

Carry out additional collection-related duties as assigned Requirements of a Collections Agent: * Ability to work flexible hours between 7 am and 9 pm Monday-Saturday * MUST be able to work evenings ...

City of Ottawa

Waste Collection Operator

Ottawa, ON · On-site

CA$61K - CA$72K/yr

Waste collection practices * Ontario Highway Traffic Act and related regulations involved in equipment operation * Ontario Occupational Health & Safety Act (OHSA) * Understanding of mechanical and ...

Linde

Credit and Collection Supervisor

Brampton, ON · On-site

Drive results by monitoring key performance indicators, service level agreements, and collection targets while fostering a high-performance culture * Oversee daily collections operations to ensure ...

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Collection information

What are the key skills and qualifications needed to thrive as a collection specialist, and why are they important?

To thrive as a Collection Specialist, you need a solid understanding of accounts receivable, debt collection processes, and strong numerical proficiency, often supported by a high school diploma or associate degree in finance or business. Familiarity with collection management software, CRM systems, and payment processing tools is commonly required. Excellent negotiation, problem-solving, and interpersonal skills help build rapport with clients and resolve disputes effectively. These skills are crucial for maximizing recoveries, maintaining positive customer relationships, and supporting the financial health of the organization.

What are some common challenges faced by professionals in collection roles, and how can they be effectively managed?

Collection professionals often encounter challenges such as handling difficult or unresponsive customers, meeting collection targets, and staying compliant with regulations. Success in this role requires strong communication skills, empathy, and the ability to negotiate solutions that work for both the customer and the organization. Building rapport and maintaining professionalism can help de-escalate tense situations, while staying organized and familiar with relevant laws ensures compliance and efficiency. Regular training and support from team members also contribute to overcoming these challenges.

What is the difference between Collection vs Customer Service Representative?

AspectCollectionCustomer Service Representative
Required CredentialsHigh school diploma; sometimes certifications in debt collectionHigh school diploma; customer service training often preferred
Work EnvironmentCall centers, debt collection agencies, financial institutionsRetail stores, call centers, corporate offices
Industry UsageFinance, banking, healthcareRetail, telecommunications, hospitality
Common Search/ComparisonYesYes

Collection specialists focus on recovering unpaid debts, often working in finance or healthcare sectors, with specific skills in negotiation and debt laws. Customer Service Representatives handle inquiries, provide support, and assist customers across various industries. While both roles involve communication skills, collections emphasize debt recovery, whereas customer service centers on customer satisfaction and support.

What is a career in collections?

A career in collections involves managing the process of recovering overdue payments from customers or clients. Collection specialists often communicate with debtors via phone, email, or written correspondence, and may use collection software to track accounts. The role requires strong communication skills, attention to detail, and knowledge of relevant laws and regulations.
More about Collection jobs

What are the most commonly searched types of Collection jobs in Ontario?

The most popular types of Collection jobs in Ontario are:

What are popular job titles related to Collection jobs in Ontario?

For Collection jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Collection jobs in Ontario look for?

The top searched job categories for Collection jobs in Ontario are:

What cities in Ontario are hiring for Collection jobs?

Cities in Ontario with the most Collection job openings:

Collection jobs near you
Infographic showing various Collection job openings in Ontario as of September 2026, with employment types broken down into 1% Internship, 1% As Needed, 83% Full Time, 13% Part Time, and 2% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Collection Agent

Barrie, ON • On-site

NorthLake Financial ULC
See more jobs at NorthLake Financial ULCexternal

CA$40K/yr

Full-time

Medical, Dental

Re-posted 17 days ago

Job description

About Northlake Financial 

Northlake Financial team is growing! If you are a committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you.


Why Work for us? 

Northlake understands the needs of its employees.  Northlake Financial is revolutionizing the Canadian automotive finance industry with a full spectrum of dynamic rates and services for dealers.  We specialize in the acquisition and servicing of prime and subprime automotive financing contracts. Our employees flourish in an exciting and engaging environment.


Office Location: Barrie, ON (This role does not provide remote or hybrid work). 

Purpose of a Collections Agent: 

The Collections Agent is responsible for engaging with customers over the phone to support and guide them through the repayment process. This role requires a strong customer service mindset, creative problem-solving, and the ability to work within policy while applying sound judgment. A successful agent will be results-driven, integrity-focused, and able to work independently in a fast-paced, target-oriented environment. 

Job Responsibilities of a Collections Agent: 

  • Manage late-stage delinquency accounts by developing repayment strategies tailored to each customer’s situation 
  • Educate customers and address frequently asked questions with clarity and professionalism 
  • Deliver outstanding service while meeting or exceeding NorthLake
    Financials' performance metrics and collection targets 
  • Initiate contact with past-due customers via appropriate communication channels and negotiate payment arrangements within approved authority levels 
  • Apply internal policies and procedures to ensure consistent and fair payment recovery practices 
  • Evaluate account risks and escalate for further action when necessary 
  • Accurately document all call activity and customer interactions in the collections system, including promises to pay and agreed-upon timelines 
  • Ensure compliance with regulatory standards and industry best practices in all collection activities 
  • Consistently meet individual and team collection goals 
  • Carry out additional collection-related duties as assigned 

Requirements of a Collections Agent: 

  • Ability to work flexible hours between 7 am and 9 pm Monday-Saturday 
  • MUST be able to work evenings and weekends without restrictions 
  • Effective communication skills both oral and written 
  • Ability to show discretion in confidential matters   
  • Must be able to work independently as well as be an effective team member   
  • Excellent organizational and time management skills 

Qualifications of a Collections Agent: 

  • High school diploma or equivalent education required 
  • 1-2 years' experience in financial services or collections  
  • Intermediate skill set in Microsoft 365 applications such as Outlook, Teams & SharePoint  

Compensation:

  • $40,000 annual base salary + commission, with total annual earnings of up to $60,000
  • Competitive Commission Structure with performance-based earning potential 
  • Comprehensive Benefits Package including health and dental coverage 
  • Employee Assistance Program (EAP) for mental health and wellness support 
  • Bonusly employee recognition and rewards platform 


Northlake Financial appreciates all interest in this position.  We are an Equal Employment Opportunity employer and all decisions are based on merit and business needs and not on race, colour, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by Canadian Human Rights Commission.  This applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment.  


Northlake is committed to providing reasonable accommodation to applicants with disabilities.  If you require any additional support, email the hiring manager. 


Collections, Auto Finance, Consumer Lending, Delinquency Management, Payment Negotiation, Skip Tracing, Recovery, Subprime Lending, Customer Service, KPI-Driven Environment, Commission Opportunity, Account Resolution, Automotive Finance Industry