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Collection Jobs in Toronto, ON (NOW HIRING)

Linde

Credit and Collection Supervisor

Brampton, ON

Drive results by monitoring key performance indicators, service level agreements, and collection targets while fostering a high-performance culture * Oversee daily collections operations to ensure ...

Bunzl

Credit & Collections Specialist

Burlington, ON · On-site

$55K - $65K/hr

Maintain accurate notes and documentation of collection activity in Sidetrade. * Review payment history and account activity to guide collection efforts. * Provide regular portfolio updates and ...

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Collection information

See Toronto, ON salary details

$9

$22

$32

How much do collection jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for collection in Toronto, ON is $22.01, according to ZipRecruiter salary data. Most workers in this role earn between $14.22 and $29.82 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a collection specialist, and why are they important?

To thrive as a Collection Specialist, you need a solid understanding of accounts receivable, debt collection processes, and strong numerical proficiency, often supported by a high school diploma or associate degree in finance or business. Familiarity with collection management software, CRM systems, and payment processing tools is commonly required. Excellent negotiation, problem-solving, and interpersonal skills help build rapport with clients and resolve disputes effectively. These skills are crucial for maximizing recoveries, maintaining positive customer relationships, and supporting the financial health of the organization.

What are some common challenges faced by professionals in collection roles, and how can they be effectively managed?

Collection professionals often encounter challenges such as handling difficult or unresponsive customers, meeting collection targets, and staying compliant with regulations. Success in this role requires strong communication skills, empathy, and the ability to negotiate solutions that work for both the customer and the organization. Building rapport and maintaining professionalism can help de-escalate tense situations, while staying organized and familiar with relevant laws ensures compliance and efficiency. Regular training and support from team members also contribute to overcoming these challenges.

What is the difference between Collection vs Customer Service Representative?

AspectCollectionCustomer Service Representative
Required CredentialsHigh school diploma; sometimes certifications in debt collectionHigh school diploma; customer service training often preferred
Work EnvironmentCall centers, debt collection agencies, financial institutionsRetail stores, call centers, corporate offices
Industry UsageFinance, banking, healthcareRetail, telecommunications, hospitality
Common Search/ComparisonYesYes

Collection specialists focus on recovering unpaid debts, often working in finance or healthcare sectors, with specific skills in negotiation and debt laws. Customer Service Representatives handle inquiries, provide support, and assist customers across various industries. While both roles involve communication skills, collections emphasize debt recovery, whereas customer service centers on customer satisfaction and support.

What is a career in collections?

A career in collections involves managing the process of recovering overdue payments from customers or clients. Collection specialists often communicate with debtors via phone, email, or written correspondence, and may use collection software to track accounts. The role requires strong communication skills, attention to detail, and knowledge of relevant laws and regulations.
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The most popular types of Collection jobs in Toronto, ON are:

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For Collection jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching Collection jobs in Toronto, ON look for?

The top searched job categories for Collection jobs in Toronto, ON are:

Collection jobs near you
Infographic showing various Collection job openings in Toronto, ON as of September 2026, with employment types broken down into 1% Internship, 1% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $45,779 per year, or $22 per hour.

Credit and Collection Supervisor

Brampton, ON • On-site

Linde Group
IT Services • 11 - 50 employees
Learn more about Linde Groupexternal

Full-time

Re-posted yesterday

Job description

  • Lead, coach, and develop a team of Credit and Collections professionals to achieve performance goals and deliver exceptional customer service
  • Drive results by monitoring key performance indicators, service level agreements, and collection targets while fostering a high-performance culture
  • Oversee daily collections operations to ensure efficiency, accuracy, and compliance with company policies and procedures
  • Reduce financial risk by managing accounts receivable, minimizing bad debt, and improving Days Sales Outstanding
  • Build strong partnerships with internal teams, customers, and external stakeholders to resolve issues and support business objectives
  • Analyze account performance and implement effective collection strategies to accelerate the resolution of past due balances
  • Identify and implement process improvements that enhance productivity, effectiveness, and the overall customer experience
  • Support month-end activities, maintain accurate process documentation, and ensure operational deadlines are consistently achieved

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