Collection Manager Jobs in Toronto, ON (NOW HIRING)

Looking to join a growing financial services team? Rogers Bank, a subsidiary of Canada's leading wireless, cable and media company, is expanding and seeking passionate individuals to develop and implement innovative financial solutions and experiences. The bank offers unique cash-back benefits and financing options for Rogers purchases using cutting-edge technology. Interested? Take the next step and consider this opportunity to make a meaningful impact with Rogers Bank.

Who we're looking for: 

We are looking for a talented manager in collection to support the Sr. Manager of Portfolio Management in Rogers Bank. We're seeking someone with a genuine passion for the financial services industry. You will have ownership and accountability for the execution, implementation, and sustainment of credit card related initiatives. An entrepreneurial spirit and customer-focused mindset will be key in making your mark on this growing financial services team within Canada's leading wireless, cable and media company.

What you'll do: 

• Design, implement and refine portfolio management strategies across credit card life cycle, focusing on collection, authorization.
• Track and evaluate strategy performance metrics, identifying opportunities to mitigate risk and increase revenue
• Partner with technology team to test and deploy strategies in portfolio management system
• Leverage data analysis skills to provide actionable insights and recommendations to senior management
• Quantify the impact of the proposed strategies on key revenue and loss metrics
• Develop and maintain dashboards and visualizations to monitor collection composition changes and drive optimization through segmentation and treatment strategies
• Collaborate with Operations, Product and Technology teams to ensure strategic alignment and smooth execution
• Build and maintain reports to track delinquency and charge off trends at vintage and segment levels to assist with loss forecasting and portfolio insights

What you bring:

• Experience with TS2, Triad, Knowledge Studio, collection operation 
• Bachelor's degree in mathematics, Statistics, Business, Finance, Economics or equivalent quantitative field
• 3+ years of experience in credit risk, collection strategy, or portfolio management (credit card experience preferred)
• At least 5 years of experience in data analysis using programs such as Python, SQL, SAS, R
• At least 3 years of experience in using data visualization tool such as PowerBI, Tableau
• Highly proficient with Microsoft office applications - advanced Excel (knowledge of macros-VBA and pivot tables)
• Analytical mindset with the ability to effectively communicate, in both written and verbal form, findings and ideas to individuals and groups
• Self-starter, able to manage and prioritize multiple complex tasks with minimum supervision and strong attention to detail
• Highly motivated individual with strong desire to learn, to identify process gaps or opportunity for improvement, and succeed in a challenging fast-paced environment

What's in it for you? 

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you'll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including: 

• Competitive salary & annual bonus
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering
• Company matching contributions to charities you support
• Growth & Development Opportunities:
  
  • Self-driven career development programs (E.g. MyPath program)
  • Rogers First: priority in applying to internal roles of interest
• Wellness Programs:
  
  • Homewood employee & family assistance program
  • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
  • Low or no-cost fitness membership with access to virtual classes
• Our commitment to the environment and diversity:
  
  • Work for an organization committed to environmental protection
  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

If you are selected to move forward in the recruitment process, here is what you can expect: 

15-minute phone screen with your recruiter, an interview with Hiring Manager, a final round virtual interview with Director of the team. Best of luck! 

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 1 Mount Pleasant (083), Toronto, ON
Travel Requirements: None
Background Check(s) Required: Criminal Record and Credit Check 
Posting Category/Function: Banking & Credit Risk
Requisition ID: 331082

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite a minimum of four (4) days per week starting October 6, 2025, increasing to five (5) days per week effective February 2, 2026. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the

 Recruitment Process FAQ.  

Posting Notes:  Rogers Bank