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Collection Strategy Jobs in Florida (NOW HIRING)

SOSi

Senior Collection Strategist

Tampa, FL · On-site

SOS International LLC (SOSi) is seeking a Senior Collection Strategist to support our customer in McDill AFB, Florida. Essential Job Duties * Assess single and multi-INT collection platforms.

SOSi

Senior Collection Strategist

Tampa, FL · On-site

SOS International LLC (SOSi) is seeking a Senior Collection Strategist to support our customer in McDill AFB, Florida. Essential Job Duties * Assess single and multi-INT collection platforms.

SOSi

Senior Intelligence Planner (ISR)

Tampa, FL · On-site

Support the development of policies, collection strategies, and plans to employ ISR assets across the range of conventional and special operations in the USCENTCOM AOR, including, but not limited to ...

SOSi

Senior Intelligence Planner (ISR)

Tampa, FL · On-site

Support the development of policies, collection strategies, and plans to employ ISR assets across the range of conventional and special operations in the USCENTCOM AOR, including, but not limited to ...

SOSi

Senior Intelligence Planner (ISR)

Tampa, FL

Support the development of policies, collection strategies, and plans to employ ISR assets across the range of conventional and special operations in the USCENTCOM AOR, including, but not limited to ...

SOSi

Senior Intelligence Planner (ISR)

Tampa, FL · On-site

Support the development of policies, collection strategies, and plans to employ ISR assets across the range of conventional and special operations in the USCENTCOM AOR, including, but not limited to ...

MAXAR TECHNOLOGIES, INC.

ISR Collection Analyst

Tampa, FL · On-site

$80 - $100/hr

Identify intelligence gaps and recommend collection strategies to improve situational awareness and operational outcomes.* Integrate ISR-derived information into intelligence products, operational ...

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Collection Strategy information

What is collection strategy?

Collection strategy refers to the methods and processes organizations use to recover outstanding debts from customers or clients. It involves planning, implementing, and optimizing actions to ensure timely payment while maintaining good customer relationships. A strong collection strategy may include segmentation of accounts, use of technology for tracking, and tailored communication approaches. The goal is to minimize unpaid balances and reduce financial risk for the business.

What are the key skills and qualifications needed to thrive in collection strategy, and why are they important?

To thrive in Collection Strategy, you need strong analytical skills, knowledge of credit and debt management, and often a background in finance or business. Familiarity with collection management systems (CMS), data analytics tools, and relevant compliance certifications such as CFPB or FDCPA is typically required. Excellent negotiation, problem-solving, and communication skills help professionals stand out in managing debtor relationships and developing effective strategies. These skills are crucial for maximizing recovery rates while maintaining compliance and positive client relationships.

How does a collection strategy professional typically collaborate with other departments to optimize debt recovery processes?

Collection Strategy professionals frequently work cross-functionally with teams such as risk management, customer service, legal, and analytics to develop and refine approaches for debt recovery. They analyze customer data and payment behaviors, then coordinate with analytics teams to design effective segmentation and outreach strategies. Additionally, they work closely with legal and compliance departments to ensure all collection tactics adhere to regulations and company policies. This collaborative approach ensures that collection efforts are both efficient and customer-focused, while minimizing risk for the organization.

What is the difference between Collection Strategy vs Collections Analyst?

AspectCollection StrategyCollections Analyst
Required CredentialsTypically a bachelor's degree in finance, business, or related fieldSame as Collection Strategy, often with certifications like CPA or CFA
Work EnvironmentStrategic planning teams, corporate officesCollections departments, financial institutions
Employer & Industry UsageUsed across industries for debt management planningPrimarily in banking, finance, and credit companies
Search & Comparison IntentFocuses on developing collection approaches and policiesFocuses on executing collection activities and recovering debts

While Collection Strategy involves planning and developing methods to optimize debt collection processes, Collections Analysts focus on executing these strategies by contacting debtors and recovering owed funds. Both roles require similar educational backgrounds and are integral to financial institutions' debt management efforts, but they differ in scope and daily responsibilities.

What are popular job titles related to Collection Strategy jobs in Florida?

For Collection Strategy jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Collection Strategy jobs in Florida look for?

The top searched job categories for Collection Strategy jobs in Florida are:

Collection Strategy jobs near you
Infographic showing various Collection Strategy job openings in Florida as of August 2026, with employment types broken down into 90% Full Time, 8% Part Time, and 2% Contract. Highlights an 79% Physical, 6% Hybrid, and 15% Remote job distribution.

Manager, Digital and AI Debt Collections

Pompano Beach, FL

Southern Auto Finance Company, LLC
Finance and Insurance • 51 - 200 employees
Learn more about Southern Auto Finance Company, LLCexternal

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 9 days ago

Job description

Manager, Digital and AI Debt Collections
Full-Time | Exempt | In-Office | Pompano Beach, Florida
SAFCO is seeking a driven, forward-thinking professional to help lead the digital and AI transformation of our debt collection and loan servicing operations.
This role will focus on developing more effective ways to engage customers through SMS/text messaging, email, AI-powered solutions, and other digital channels. The ideal candidate combines debt collections or loan servicing experience with strong analytical skills, curiosity about emerging technology, and the ability to turn new ideas into measurable results.
This is an exciting opportunity for someone who enjoys building programs from the ground up and wants to make a visible impact within a growing organization.
What You Will Do
  • Develop and execute digital collection strategies using SMS/text messaging, email, chat, and other digital communication channels
  • Identify opportunities to incorporate AI into collection workflows, customer engagement, account prioritization, and operational decision-making
  • Evaluate customer response, engagement, contact, and payment data to improve digital campaigns and collection outcomes
  • Design and test messaging strategies, contact sequences, segmentation approaches, and targeted campaigns for delinquent customers
  • Partner with IT, Compliance, Data Analysts, and departmental leaders to implement digital and AI-driven solutions
  • Analyze existing collection and servicing processes to identify opportunities for automation, efficiency, and improved customer engagement
  • Research and evaluate technology vendors, platforms, and AI tools that can enhance collection operations
  • Develop performance metrics, dashboards, and reporting to measure the effectiveness of digital collection strategies
  • Ensure digital communications and collection practices comply with applicable regulations, internal policies, and customer consent requirements
  • Document processes, workflows, campaign strategies, and operating procedures
  • Manage or assist in managing a small team responsible for digital collection initiatives and related operational activities
  • Train, coach, and support employees as new technologies and collection strategies are introduced
What We Are Looking For
  • Debt collections or loan servicing experience required
  • Bachelor’s degree required
  • Strong interest in digital communications, automation, artificial intelligence, and emerging technology
  • Experience using SMS/text messaging, email, or other digital channels to communicate with customers
  • Highly analytical, curious, and motivated to use data to improve results
  • Strong project management skills and the ability to take initiatives from concept through implementation
  • Detail-oriented and willing to dig into processes, workflows, campaign performance, and customer behavior
  • Ability to collaborate effectively with IT, Compliance, Analytics, Operations, vendors, and senior leadership
  • Experience managing, supervising, mentoring, or coaching employees preferred
  • Experience with process improvement, workflow mapping, policies, or procedures is a plus
  • Ability to balance innovation, customer experience, operational performance, and regulatory compliance
Why Join SAFCO?
  • Competitive salary and bonus opportunity
  • Comprehensive benefits package, including medical, dental, vision, life insurance, disability, and a 401(k) with Company match
  • Stable company with more than 30 years of success and growth
  • Opportunity to help shape SAFCO’s digital and AI collection strategy
  • Ability to make a visible impact and grow your career
  • Collaborative, team-oriented culture that values innovation, accountability, and professional development
Relocation Requirement: This position is 100% in-office at SAFCO’s headquarters in Pompano Beach, Florida. Remote and hybrid work are not available. Candidates who do not currently live in South Florida must be willing and able to relocate to the area.
If you have debt collections or servicing experience and are excited about using digital technology and AI to build the future of customer engagement, we encourage you to apply today.
SAFCO is an EOE/drug-free workplace.
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