Collaboration Engineer Jobs in Raleigh, NC (NOW HIRING)

The work we do at FUJIFILM Biotechnologies has never been more important-and we are looking for talented candidates to join us. We are growing our locations, our capabilities, and our teams, and looking for passionate, mission-driven people like you who want to make a real difference in people's lives. Join FUJIFILM Biotechnologies and help make the next vaccine, cure, or gene therapy in partnership with some of the most innovative biopharma companies across the globe. We are proud to cultivate a culture that will fuel your passion, energy, and drive - what we call Genki.  Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of "giving our world more smiles." Visit: https://www.fujifilm.com/us/en/about/region/careers

Fuel the future of how FLBG collaborates. Business Technology & Digital Solutions is accelerating digital transformation across FUJIFILM Biotechnologies, and we're seeking a visionary, execution-focused leader to own our global collaboration platforms and experience. As the Global Lead, Collaboration Engineering, you will set the global strategy, govern standards, and scale secure, compliant, and high-performing collaboration services across regions-driving adoption and impact for every employee.

This is a high-impact role with executive visibility, global scope, and a mandate to transform how we work together across Microsoft 365, Teams (including telephony), SharePoint, OneDrive, mobility, and AV/meeting room experiences.

• Define and own the global collaboration strategy and standards across FLBG
• Lead a high-performing global organization of engineers, SMEs, and strategic partners
• Drive platform excellence across Microsoft 365, Teams (collaboration + telephony), SharePoint Online, OneDrive, AV, and meeting room technologies
• Accelerate adoption through user enablement, automation, and self-service
• Ensure service reliability, security, and compliance in highly regulated environments (GxP)
• Provide data-driven insights, executive dashboards, and continuous improvement

• Collaboration Strategy & Global Governance (25%)

  • Define and own the global Collaboration strategy
  • Establish global standards for:
    • Microsoft 365 ecosystem (Teams, SharePoint, OneDrive)
    • AV/meeting room platforms and telephony
    • External collaboration and file sharing governance
  • Build and govern operating models aligned with ITIL, GxP, and corporate policies
  • Define KPIs, SLAs, and service maturity models; ensure audit readiness and regulatory compliance

• Global Leadership & Organizational Development (20%)

  • Lead and develop a global Collaboration organization (engineering, SMEs, vendors)
  • Define capability roadmap and organizational structure; build a high-performance, service-oriented culture
  • Act as senior escalation point for collaboration services
  • Drive cross-functional alignment across BT&DS, Service Desk, IAM, Security, and Infrastructure

• Platform Ownership & Architecture (20%)

  • Own global architecture for Microsoft 365 services; Teams (collaboration + telephony); SharePoint Online & OneDrive; AV, meeting rooms, and conferencing tech
  • Govern platform configuration, lifecycle, and adoption
  • Define standards for:
    • Workspace governance (Teams lifecycle, permissions, external sharing)
    • Telephony (call queues, voice policies, dial plans)
    • AV room design and global standards
  • Drive automation, self-service, and user enablement

• Service Experience, Adoption & Performance (15%)

  • Ensure high availability and performance of collaboration services
  • Define and track user experience metrics (adoption, CSAT, call quality, usage)
  • Lead global adoption and enablement programs; partner with Service Desk to improve supportability and reduce tickets
  • Drive proactive problem management and continuous improvement

• Security, Compliance & Risk Management (10%)

  • Ensure compliance with security policies and regulatory requirements (GxP)
  • Govern external sharing policies, data protection and retention, and identity integration with Azure Entra
  • Collaborate with Cybersecurity on conditional access and related controls
  • Ensure audit readiness for collaboration services

• Vendor, Financial & Continuous Improvement (10%)

  • Own vendor strategy (Microsoft, AV vendors, telephony providers)
  • Manage budgets and cost optimization initiatives
  • Drive continuous improvement through analytics and automation
  • Provide executive-level reporting and dashboards

• Bachelor's degree in Computer Science, Business Administration, Engineering, or related field
• Master's degree preferred (especially for global leadership roles)

• 15+ years of experience in IT, Digital Workplace, or Collaboration services
• 5+ years in global leadership roles (direct or matrix leadership)
• Proven experience owning global platforms/services (M365, Collaboration, AV, Telephony)
• Experience in highly regulated environments (GxP)
• Strong understanding of service ownership, governance, and operating models

• Not required to be hands-on, but must have deep conceptual understanding of:
  • Microsoft 365 ecosystem
  • Teams & telephony
  • SharePoint, OneDrive, and file services
  • AV/meeting room technologies
  • Mobility and integration with endpoints

• Strategic & Leadership

  • Define and execute global digital workplace/collaboration strategies
  • Strong stakeholder management (engineers to executives)
  • Organizational design and team scaling
  • Financial governance and vendor management
  • Data-driven decision making

• Collaboration Platform Expertise (Conceptual & Governance)

  • Microsoft 365 ecosystem (Teams, SharePoint, OneDrive, Exchange)
  • Teams telephony and collaboration governance
  • AV/meeting room ecosystems and standards
  • Identity integration (Azure Entra)
  • High-level understanding of automation and API-driven platforms

• Service Management & Operations

  • Strong ITIL knowledge (Incident, Problem, Change, Service Design)
  • Experience defining SLAs, KPIs, and service models
  • Global service delivery and support integration

• Compliance & Regulatory

  • Experience working in GxP/GAMP environments
  • Understanding of validation, audits, and risk management

• Behavioural Competencies

  • Strong leadership presence and communication skills
  • Ability to operate in complex, global environments
  • Outcome-driven and structured mindset
  • Strong collaboration and influencing skills
  • Service-oriented leadership with a focus on user experience

• Shape how our global teams connect, collaborate, and deliver outcomes
• Lead platform strategy and adoption with enterprise-wide visibility
• Build and scale a world-class collaboration engineering organization
• Deliver measurable impact in a complex, highly regulated, and innovative environment

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (fdbglobaltalent@fujifilm.com).