ZipRecruiter

Log In

1

Coffee Manager Jobs in Rochester, NY (NOW HIRING)

Dunkin'

Multi Unit Manager

Rochester, NY

$17 - $19/hr

Growing sales by creating and implementing customized marketing plans and driving Managers and ... Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored ...

Dunkin'

Multi Unit Manager

Rochester, NY

$17 - $19/hr

Growing sales by creating and implementing customized marketing plans and driving Managers and ... Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored ...

Everyday Coffee Co.

District Manager

Rochester, NY

$60K - $80K/yr

District Manager Reports To: VP of OPS Overview: Keeping America running is a big deal, and we're ... Everyday Coffee Company is proud to partner with Dunkin' as a franchise with aggressive growth ...

Dunkin'

Store Manager

Rochester, NY · On-site

$15.50 - $17/hr

Responsible for resources management * Takes care of stock, staff, and sales management Store ... Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored ...

Dunkin'

Store Manager

Rochester, NY

$15.50 - $17/hr

Responsible for resources management * Takes care of stock, staff, and sales management Store ... Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored ...

Dunkin'

Manager

Rochester, NY · On-site

The Restaurant Manager will always maintain a customer service focus, passion for results, and a ... It is now the world's leading baked goods and coffee chain, serving more than 3 million customers ...

Starbucks

store manager - Rochester

Rochester, NY · On-site

Crafting the world's finest coffee, one meaningful moment at a time We believe in creating a warm ... We'd love to hear from people with: * 3 years retail / customer service management experience or ...

Starbucks

store manager - Rochester

Rochester, NY · On-site

Crafting the world's finest coffee, one meaningful moment at a time We believe in creating a warm ... We'd love to hear from people with: * 3 years retail / customer service management experience or ...

Dunkin'

General Manager

Rochester, NY · On-site

The General Manager will always maintain a customer service focus, passion for results, and a ... It is now the world's leading baked goods and coffee chain, serving more than 3 million customers ...

Dunkin'

Assistant Manager

Rochester, NY · On-site

The Assistant Manager will be responsible for directing the overall operation of the restaurant ... It is now the world's leading baked goods and coffee chain, serving more than 3 million customers ...

Starbucks

store manager - Geneseo NY

Geneseo, NY · On-site

Crafting the world's finest coffee, one meaningful moment at a time We believe in creating a warm ... We'd love to hear from people with: * 3 years retail / customer service management experience or ...

Dunkin'

Multi-Unit Manager

Rochester, NY · On-site

$68K - $68K/yr

The Multi-Unit Manager will always maintain a customer service focus, passion for results, and a ... It is now the world's leading baked goods and coffee chain, serving more than 3 million customers ...

next page

Showing results 1-20

All JobsCoffee JobsCoffee Manager JobsCoffee Manager Jobs in Rochester, NY

Coffee Manager information

What are coffee managers?

Coffee managers oversee the daily operations of coffee shops or cafes, ensuring quality service, product consistency, and customer satisfaction. Their responsibilities include managing staff, handling inventory, setting schedules, and maintaining facility standards. They may also be involved in hiring, training, and developing strategies to increase sales and profitability. A coffee manager often works closely with baristas and other team members to create a positive work environment and uphold the business's brand and quality standards.

What are the key skills and qualifications needed to thrive as a Coffee Manager, and why are they important?

To thrive as a Coffee Manager, you need expertise in coffee preparation, inventory management, and team leadership, often supported by experience in food service or hospitality. Familiarity with point-of-sale (POS) systems, scheduling software, and health and safety regulations is typically required. Strong interpersonal skills, problem-solving abilities, and customer service orientation help you create a positive environment for both staff and customers. These skills are crucial for ensuring smooth daily operations, maintaining product quality, and fostering customer loyalty in a competitive market.

What is the difference between Coffee Manager vs Barista?

AspectCoffee ManagerBarista
CredentialsExperience in management, possibly certifications in hospitality or food serviceTypically no formal certifications required, on-the-job training common
Work EnvironmentOversees entire coffee shop operations, manages staff, handles inventoryPrepares coffee and beverages, interacts directly with customers
Employer & Industry UsageUsed in coffee shop chains, cafes, hospitality industryCommon in cafes, coffee shops, specialty coffee outlets

The main difference between a Coffee Manager and a Barista lies in their responsibilities and experience. A Coffee Manager oversees daily operations, manages staff, and handles administrative tasks, often requiring management experience. A Barista focuses on preparing beverages and providing customer service. Both roles are essential in coffee establishments, but they differ significantly in scope and required credentials.

What are some common challenges a Coffee Manager faces in maintaining product quality and consistency across shifts?

A Coffee Manager often encounters challenges in ensuring that drinks and products consistently meet brand standards, especially when managing a team with varying levels of experience. This requires continuous staff training, regular quality checks, and clear communication of expectations. Additionally, managing inventory to prevent shortages or waste, and adapting to customer feedback, are crucial to maintaining high-quality service. By fostering a collaborative environment and implementing standardized procedures, Coffee Managers can help their teams deliver a consistently excellent customer experience.
What are the most commonly searched types of Coffee jobs in Rochester, NY? The most popular types of Coffee jobs in Rochester, NY are:
What are popular job titles related to Coffee Manager jobs in Rochester, NY? For Coffee Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Coffee Manager jobs in Rochester, NY look for? The top searched job categories for Coffee Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Coffee Manager jobs? Cities near Rochester, NY with the most Coffee Manager job openings:
Coffee Manager jobs near you
Infographic showing various Coffee Manager job openings in Rochester, NY as of July 2026, with employment types broken down into 69% Full Time, 30% Part Time, and 1% Temporary. Highlights an 99% Physical, and 1% Remote job distribution.
Tier 1 Tech Support Agent (Espresso Machines/Coffee Equipment)

Tier 1 Tech Support Agent (Espresso Machines/Coffee Equipment)

Salzman Group Inc

Rochester, NY • On-site

$17.75 - $24/hr

Full-time

Medical, Dental, Retirement, PTO

Posted yesterday

Job description

About Us
Salzman Group Inc. (Whole Latte Love) is a family-owned business based in Rochester, New York and the fastest-growing e-commerce retailer of luxury espresso machines, coffee, and specialty coffee accessories. For more than 25 years, we have been passionate about helping customers create café-quality coffee experiences at home through exceptional products, education, and customer support.
Our company has been recognized nationally, being named one of America's Fastest Growing Online Shops by Statista, America's Best Online Shops 2026, and America's Best Customer Service 2024-2026 by USA Today.
We foster a collaborative, team-oriented environment focused on innovation, accountability, and growth, while creating opportunities for our employees to develop and succeed.
Position Overview
The Tier 1 Technical Support role serves as the first point of contact for customers experiencing technical questions or issues related to espresso machines, grinders, coffee makers, and accessories.
Responsibilities include reviewing customer support tickets, troubleshooting issues using customer-provided descriptions, photos, and videos, and assisting customers through email, phone calls, and live video support sessions. The ideal candidate is a strong communicator, comfortable with technology, eager to learn, and passionate about helping customers in a fast-paced environment.
Key Responsibilities
  • Review and respond to customer technical support requests related to espresso machines, grinders, coffee equipment, and accessories
  • Troubleshoot issues using customer-provided descriptions, photos, videos, and live customer interaction
  • Assist customers through email, chat, phone calls, and one-on-one video support sessions
  • Clearly communicate troubleshooting steps in a professional, customer-friendly manner
  • Manage support tickets accurately while meeting response time expectations
  • Contribute feedback, documentation, and knowledge-sharing resources to support ongoing team development
  • Perform additional duties and projects as assigned

Requirements
  • Excellent communication skills with the ability to communicate clearly, professionally, and confidently across phone, chat, email, and video calls
  • 2+ years of experience in customer service, technical support, appliance repair, troubleshooting, or another customer-facing role
  • Comfortable handling both inbound and outbound customer communication
  • Strong problem-solving and critical-thinking skills with attention to detail
  • Self-motivated with a positive attitude, strong work ethic, and ability to multitask in a fast-paced environment
  • Comfortable learning technical information and guiding customers through troubleshooting processes step-by-step
  • Previous experience with espresso equipment, coffee preparation, appliance troubleshooting, or specialty coffee is a plus, but not required
Perks of the Position
  • Modern office setting
  • Paid training provided; no prior espresso machine experience required
  • Competitive compensation based on experience
  • Competitive health and dental insurance plans
  • 401(k) plan with (Company contribution after 1 year)
  • Vacation time, sick time, and paid holidays
  • Fully stocked kitchen and beverages available for employees
  • DoorDash DashPass membership
  • Employee discounts on espresso machines, coffee, and accessories
  • Opportunity for long-term growth within a rapidly expanding company and specialty coffee industry
  • Hands-on exposure to premium espresso equipment and coffee products
  • Work alongside a passionate, knowledgeable team within the coffee industry

Apply