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Live In Illy Coffee Jobs in Rochester, NY (NOW HIRING)

CP Rochester

Join us for Coffee and Open Interviews!

Pittsford, NY · On-site

$13.25 - $17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Make a difference in the lives of children, adults, and their families while teaching independent ... live a productive and rewarding life. CP Rochester provides a wide range of quality health ...

Salzman Group Inc

Espresso Machine Sales Consultant

Rochester, NY · On-site

$20 - $22/hr

  • Medical

  • Dental

  • Retirement

  • PTO

... live one-on-one video demonstrations * Provide expert advice and support on purchasing, using, and maintaining home espresso machines and other coffee-related products Sales: * Assist customers in ...

Salzman Group Inc

Espresso Machine Sales Consultant

Rochester, NY · On-site

$20 - $22/hr

  • Medical

  • Dental

  • Retirement

  • PTO

... live one-on-one video demonstrations * Provide expert advice and support on purchasing, using, and maintaining home espresso machines and other coffee-related products Sales: * Assist customers in ...

Whole Latte Love

Espresso Machine Sales Consultant

Rochester, NY · On-site

$20 - $22/hr

  • Medical

  • Dental

  • Retirement

  • PTO

... live one-on-one video demonstrations * Provide expert advice and support on purchasing, using, and maintaining home espresso machines and other coffee-related products Sales: * Assist customers in ...

cumberlandfarmsinc

Store Manager

Rochester, NY · On-site

  • Medical

  • Dental

  • Retirement

  • PTO

... in retail, food service or restaurant management? Do you like discounts on gas and free coffee ... At Fastrac, it's important that our employees reflect the world we live in and the communities we ...

cumberlandfarmsinc

Store Manager

Rochester, NY · On-site

  • Medical

  • Dental

  • Retirement

  • PTO

... in retail, food service or restaurant management? Do you like discounts on gas and free coffee ... At Fastrac, it's important that our employees reflect the world we live in and the communities we ...

Fastrac Café

Store Manager

Rochester, NY · On-site

$60K - $70K/yr

  • Medical

  • Dental

  • Retirement

  • PTO

... in retail, food service or restaurant management? Do you like discounts on gas and free coffee ... At Fastrac, it's important that our employees reflect the world we live in and the communities we ...

Fastrac Café

Store Manager

Rochester, NY · On-site

$60K - $70K/yr

  • Medical

  • Dental

  • Retirement

  • PTO

... in retail, food service or restaurant management? Do you like discounts on gas and free coffee ... At Fastrac, it's important that our employees reflect the world we live in and the communities we ...

cumberlandfarmsinc

Store Manager

Rochester, NY · On-site

  • Medical

  • Dental

  • Retirement

  • PTO

... in retail, food service or restaurant management? Do you like discounts on gas and free coffee ... At Fastrac, it's important that our employees reflect the world we live in and the communities we ...

cumberlandfarmsinc

Store Manager

Rochester, NY · On-site

  • Medical

  • Dental

  • Retirement

  • PTO

... in retail, food service or restaurant management? Do you like discounts on gas and free coffee ... At Fastrac, it's important that our employees reflect the world we live in and the communities we ...

cumberlandfarmsinc

Store Manager

Rochester, NY

  • Medical

  • Dental

  • Retirement

  • PTO

... in retail, food service or restaurant management? Do you like discounts on gas and free coffee ... At Fastrac, it's important that our employees reflect the world we live in and the communities we ...

Dutchbros

Broista - Aurora, CO

Rochester, NY · On-site

$16/hr

... in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun ... Live out the Dutch Bros values: radiate kindness, get up early, stay up late, and change the world.

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Live In Illy Coffee information

What is the difference between Live In Illy Coffee vs Barista?

AspectLive In Illy CoffeeBarista
CredentialsExperience in coffee preparation, customer service skillsSimilar credentials, often includes barista certification
Work EnvironmentResidential setting, often in a coffee shop or hospitality environmentRetail coffee shop, fast-paced customer service
Employer & IndustryHospitality or specialty coffee industry, with live-in arrangementsRetail coffee industry, standalone or chain cafes

Live In Illy Coffee roles typically involve working in a coffee-focused environment with accommodation provided, emphasizing hospitality skills. Baristas also prepare coffee and serve customers but usually work in retail cafes without live-in arrangements. The main difference lies in the living arrangement and work setting, with Live In Illy Coffee roles offering a residential component.

What are popular job titles related to Live In Illy Coffee jobs in Rochester, NY?

For Live In Illy Coffee jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Live In Illy Coffee jobs in Rochester, NY look for?

The top searched job categories for Live In Illy Coffee jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Live In Illy Coffee jobs?

Cities near Rochester, NY with the most Live In Illy Coffee job openings:

Live In Illy Coffee jobs near you
Infographic showing various Live In Illy Coffee job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution.

Tier 1 Tech Support Agent (Espresso Machines/Coffee Equipment)

Salzman Group Inc

Rochester, NY • On-site

$20 - $22/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 18 days ago

Job description

Description:About Us

Salzman Group Inc. (Whole Latte Love) is a family-owned business based in Rochester, New York and the fastest-growing e-commerce retailer of luxury espresso machines, coffee, and specialty coffee accessories. For more than 25 years, we have been passionate about helping customers create café-quality coffee experiences at home through exceptional products, education, and customer support.

Our company has been recognized nationally, being named one of America’s Fastest Growing Online Shops by Statista, America’s Best Online Shops 2026, and America’s Best Customer Service 2024–2026 by USA Today.

We foster a collaborative, team-oriented environment focused on innovation, accountability, and growth, while creating opportunities for our employees to develop and succeed.


Position Overview

The Tier 1 Technical Support role serves as the first point of contact for customers experiencing technical questions or issues related to espresso machines, grinders, coffee makers, and accessories.

Responsibilities include reviewing customer support tickets, troubleshooting issues using customer-provided descriptions, photos, and videos, and assisting customers through email, phone calls, and live video support sessions. The ideal candidate is a strong communicator, comfortable with technology, eager to learn, and passionate about helping customers in a fast-paced environment.


Key Responsibilities
  • Review and respond to customer technical support requests related to espresso machines, grinders, coffee equipment, and accessories
  • Troubleshoot issues using customer-provided descriptions, photos, videos, and live customer interaction
  • Assist customers through email, chat, phone calls, and one-on-one video support sessions
  • Clearly communicate troubleshooting steps in a professional, customer-friendly manner
  • Manage support tickets accurately while meeting response time expectations
  • Contribute feedback, documentation, and knowledge-sharing resources to support ongoing team development
  • Perform additional duties and projects as assigned
Requirements:


  • Excellent communication skills with the ability to communicate clearly, professionally, and confidently across phone, chat, email, and video calls
  • 2+ years of experience in customer service, technical support, appliance repair, troubleshooting, or another customer-facing role
  • Comfortable handling both inbound and outbound customer communication
  • Strong problem-solving and critical-thinking skills with attention to detail
  • Self-motivated with a positive attitude, strong work ethic, and ability to multitask in a fast-paced environment
  • Comfortable learning technical information and guiding customers through troubleshooting processes step-by-step
  • Previous experience with espresso equipment, coffee preparation, appliance troubleshooting, or specialty coffee is a plus, but not required
Perks of the Position
  • Modern office setting
  • Paid training provided; no prior espresso machine experience required
  • Competitive compensation based on experience
  • Competitive health and dental insurance plans
  • 401(k) plan with (Company contribution after 1 year)
  • Vacation time, sick time, and paid holidays
  • Fully stocked kitchen and beverages available for employees
  • DoorDash DashPass membership
  • Employee discounts on espresso machines, coffee, and accessories
  • Opportunity for long-term growth within a rapidly expanding company and specialty coffee industry
  • Hands-on exposure to premium espresso equipment and coffee products
  • Work alongside a passionate, knowledgeable team within the coffee industry