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Coffee Reviews Jobs in Rochester, NY (NOW HIRING)

DelMonte Hotel Group

PM Bistro Attendant

Rochester, NY · On-site

$16/hr

... coffee of the day as well as specialized coffee drinks, such as café latte or cappuccino, by ... For further information, please review the Know Your Rights notice from the Department of Labor.

Dunkin

Restaurant Manager

Hopewell, NY · On-site

$60K - $70K/yr

... of coffee at a time. What You'll Do: * Lead, coach, and develop your team-including assistant ... Manage staffing, training, and performance reviews to keep your team running strong * Ensure a safe ...

Dunkin

Restaurant Manager

Hopewell, NY · On-site

$60K - $70K/yr

... of coffee at a time. What You'll Do: * Lead, coach, and develop your team-including assistant ... Manage staffing, training, and performance reviews to keep your team running strong * Ensure a safe ...

Dunkin

Restaurant Manager

Hopewell, NY · On-site

$60K - $70K/yr

... of coffee at a time. What You'll Do: * Lead, coach, and develop your team-including assistant ... Manage staffing, training, and performance reviews to keep your team running strong * Ensure a safe ...

SSA Group

Barista

Rochester, NY · On-site

$16/hr

Maintain cleanliness of coffee and espresso machines. * Perform opening and closing ... By submitting your job application, you agree you have reviewed the SSA Group California Consumer ...

HRI Hospitality

On-Call Banquet Server

Hilton, NY

$14 - $21.25/hr

Review Banquet Event Order sheets to understand menu requirements, guest counts, and service styles ... Set up and refresh beverage stations, coffee areas, and condiment tables prior to guest arrival.

Tim Hortons

Baker

Penfield, NY · On-site

$16 - $17.50/hr

... review applications and support the hiring process. These tools support, but do not replace human ... premium coffee, hot and cold specialty drinks (including lattes, cappuccinos and espresso shots ...

Tim Hortons

Baker

Rochester, NY · On-site

$16 - $17.50/hr

... review applications and support the hiring process. These tools support, but do not replace human ... premium coffee, hot and cold specialty drinks (including lattes, cappuccinos and espresso shots ...

Tim Hortons

Baker

Webster, NY

$16 - $17.50/hr

... review applications and support the hiring process. These tools support, but do not replace human ... premium coffee, hot and cold specialty drinks (including lattes, cappuccinos and espresso shots ...

Tim Hortons

Baker

Rochester, NY · On-site

$16 - $17.50/hr

... review applications and support the hiring process. These tools support, but do not replace human ... premium coffee, hot and cold specialty drinks (including lattes, cappuccinos and espresso shots ...

Tim Hortons

Baker

Canandaigua, NY · On-site

$16 - $17.50/hr

... review applications and support the hiring process. These tools support, but do not replace human ... premium coffee, hot and cold specialty drinks (including lattes, cappuccinos and espresso shots ...

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All JobsCoffee Reviews JobsCoffee Reviews Jobs in Rochester, NY

Coffee Reviews information

See Rochester, NY salary details

$9

$21

$42

How much do coffee reviews jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for coffee reviews in Rochester, NY is $21.04, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $22.07 per hour, depending on experience, location, and employer.

What are coffee reviews?

Coffee reviews are detailed evaluations of different coffee beans, blends, or beverages, typically written by experts or enthusiasts. These reviews assess aspects such as aroma, flavor, acidity, body, and aftertaste, helping consumers make informed decisions about what coffee to buy. They often include tasting notes, ratings, and recommendations based on personal or professional experiences. Coffee reviews can be found on websites, blogs, and in specialty magazines, serving as a valuable resource for both beginners and seasoned coffee drinkers.

What are the key skills and qualifications needed to thrive as a coffee reviewer, and why are they important?

To thrive as a Coffee Reviewer, you need a deep understanding of coffee varieties, tasting techniques, and flavor profiles, often gained through industry experience or formal sensory training. Familiarity with cupping protocols, scoring systems, and tools like refractometers or tasting forms is typical in this role. Strong written communication, attention to detail, and an ability to articulate nuanced flavors set top reviewers apart. These skills ensure accurate, insightful reviews that help consumers and industry professionals make informed decisions about coffee quality.

What are some common challenges faced by professionals conducting coffee reviews, and how can they be addressed?

Coffee reviewers often encounter challenges such as palate fatigue, maintaining objectivity, and staying updated on industry trends. Tasting multiple coffees in succession can overwhelm the senses, making it important to cleanse the palate and take breaks between tastings. Maintaining objectivity requires using standardized cupping protocols and scoring methods. Additionally, staying connected with roasters, attending industry events, and continuously educating oneself about new brewing techniques or origins can help reviewers provide relevant, insightful critiques.

What is the difference between Coffee Reviews vs Barista?

AspectCoffee ReviewsBarista
Required CredentialsNone or basic coffee knowledgeCustomer service skills, coffee preparation certifications
Work EnvironmentOnline, review platforms, coffee industry eventsCoffee shops, cafes, restaurants
Industry UsageContent creation, product evaluationCustomer service, beverage preparation
Common Search/ComparisonYesNo

While Coffee Reviews focus on evaluating and sharing opinions about coffee products online, Baristas are hands-on professionals preparing coffee beverages in cafes. Both roles involve coffee expertise but differ in work environment and responsibilities.

What are popular job titles related to Coffee Reviews jobs in Rochester, NY?

For Coffee Reviews jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Coffee Reviews jobs in Rochester, NY look for?

The top searched job categories for Coffee Reviews jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Coffee Reviews jobs?

Cities near Rochester, NY with the most Coffee Reviews job openings:

Coffee Reviews jobs near you

Tier 1 Tech Support Agent (Espresso Machines/Coffee Equipment)

Salzman Group Inc

Rochester, NY • On-site

$20 - $22/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 24 days ago

Job description

Description:About Us

Salzman Group Inc. (Whole Latte Love) is a family-owned business based in Rochester, New York and the fastest-growing e-commerce retailer of luxury espresso machines, coffee, and specialty coffee accessories. For more than 25 years, we have been passionate about helping customers create café-quality coffee experiences at home through exceptional products, education, and customer support.

Our company has been recognized nationally, being named one of America’s Fastest Growing Online Shops by Statista, America’s Best Online Shops 2026, and America’s Best Customer Service 2024–2026 by USA Today.

We foster a collaborative, team-oriented environment focused on innovation, accountability, and growth, while creating opportunities for our employees to develop and succeed.


Position Overview

The Tier 1 Technical Support role serves as the first point of contact for customers experiencing technical questions or issues related to espresso machines, grinders, coffee makers, and accessories.

Responsibilities include reviewing customer support tickets, troubleshooting issues using customer-provided descriptions, photos, and videos, and assisting customers through email, phone calls, and live video support sessions. The ideal candidate is a strong communicator, comfortable with technology, eager to learn, and passionate about helping customers in a fast-paced environment.


Key Responsibilities
  • Review and respond to customer technical support requests related to espresso machines, grinders, coffee equipment, and accessories
  • Troubleshoot issues using customer-provided descriptions, photos, videos, and live customer interaction
  • Assist customers through email, chat, phone calls, and one-on-one video support sessions
  • Clearly communicate troubleshooting steps in a professional, customer-friendly manner
  • Manage support tickets accurately while meeting response time expectations
  • Contribute feedback, documentation, and knowledge-sharing resources to support ongoing team development
  • Perform additional duties and projects as assigned
Requirements:


  • Excellent communication skills with the ability to communicate clearly, professionally, and confidently across phone, chat, email, and video calls
  • 2+ years of experience in customer service, technical support, appliance repair, troubleshooting, or another customer-facing role
  • Comfortable handling both inbound and outbound customer communication
  • Strong problem-solving and critical-thinking skills with attention to detail
  • Self-motivated with a positive attitude, strong work ethic, and ability to multitask in a fast-paced environment
  • Comfortable learning technical information and guiding customers through troubleshooting processes step-by-step
  • Previous experience with espresso equipment, coffee preparation, appliance troubleshooting, or specialty coffee is a plus, but not required
Perks of the Position
  • Modern office setting
  • Paid training provided; no prior espresso machine experience required
  • Competitive compensation based on experience
  • Competitive health and dental insurance plans
  • 401(k) plan with (Company contribution after 1 year)
  • Vacation time, sick time, and paid holidays
  • Fully stocked kitchen and beverages available for employees
  • DoorDash DashPass membership
  • Employee discounts on espresso machines, coffee, and accessories
  • Opportunity for long-term growth within a rapidly expanding company and specialty coffee industry
  • Hands-on exposure to premium espresso equipment and coffee products
  • Work alongside a passionate, knowledgeable team within the coffee industry