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Under the direction of the Supervisor of Security Operations I, the Supervisor of Security Operations II, the Manager of Security and the Chief Security Operations Officer, a Security Officer Professional II is responsible for promoting a safe and secure environment at Hoag properties through a variety of methods and approaches. Security Officer Professionals will routinely employ common sense and sound judgment to troubleshoot a wide range of security related issues, striving for effective and collaborative solutions that are consistent with company policy the organization's mission.

Security Officers at Hoag are effective communicators with strong interpersonal skills, who are service-oriented and patient focused.

The role requires response to a wide range of security related calls; these calls may involve suspicious activity occurring on Hoag properties, crimes in progress, unsafe situations related to the physical environment, traffic or parking related matters, or issues pertaining to workplace violence, for example. The role also includes auditing the serviceability of security cameras and other security related technology, managing supplies and ensuring proper procedures are followed related to contractor badge issuance. This role may serve as a Security Dispatcher as well.

The role also requires a high degree of motivation, as routine duties will also include proactive patrols of Hoag properties and the ability to recognize and appropriately respond to unsafe or suspicious activity.

To be effective in this assignment, a Security Officer Professional II will be trained and/or skilled in various areas, including de-escalation and effective communication techniques, laws of arrest, use of reasonable force, physical intervention techniques, how to conduct proper investigations and report writing.

Above all, a Security Officer Professional II will possess strong character, humility, compassion, composure, diplomacy, maturity and sound judgment.

Hoag Memorial Hospital Presbyterian is a nonprofit regional health care delivery network in Orange County, California, consisting of three acute-care hospitals with sixteen urgent care centers, eleven health centers and a network of more than1,800 physicians, 100 allied health members, 8,000 employees, and 2,000 volunteers. More than 30,000 inpatients and 550,000 outpatients choose Hoag each year.

For over 70 years, Hoag has delivered a level of personalized care that is unsurpassed among Orange County's health care providers. Since 1952, Hoag has served the local communities and continues its mission to provide the highest quality health care services through the core strategies of quality and service, people, physician partnerships, strategic growth, financial stewardship, community benefit and philanthropy.

Hoag offers a comprehensive blend of health care services including six institutes providing specialized care in the areas of cancer, heart and vascular, neurosciences, women's health, orthopedics, and digestive health through our institutes.

Hoag was the highest ranked hospital in Orange County in the 2024-2025 U.S. News &World Report, the only Orange County hospital ranked in the top 10 for California. The organization was ranked the #5 hospital in the Los Angeles Metro Area and the #10 hospital in California.

To learn more about Hoag's awards and accreditations, visit: https://www.hoag.org/about-hoag/awards-accreditations/.

Hoag is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hoag is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment. Hoag hires a diverse group of people in a manner that allows them to reach their full potential in the pursuit of organizational objectives.

Education and Experience

Required Education and Experience:

• High School Diploma, or equivalent

• Minimum of 1 year of healthcare experience in a security related position or 2 years of relevant or equivalent experience

• Record must be free from any criminal convictions involving acts of moral turpitude, or excessive traffic violations

Preferred Experience and Training:

• Prior military, law enforcement, code enforcement, customer service industry or hospital security experience

• PC 832 - Arrest, FEMA ICS 200, HAZWOPER

Training in any of the following areas:

• Effective communication, and de-escalation techniques

• Trauma-Informed Care and cultural sensitivity

• Workplace violence response, Use of reasonable force; management of aggressive behavior, Handcuffing techniques and use of restraints, Laws of arrest

• Field investigations and Report Writing

Completion of Initial and Ongoing Training:

Ability to successfully complete a security officer classroom and field-training orientation program (for new hires); topics include, but are not limited to:

• Customer service, Effective communication, and de-escalation techniques

• Trauma-Informed Care and cultural sensitivity

• Workplace violence response, Use of reasonable force; management of aggressive behavior, Handcuffing techniques and use of restraints, Laws of arrest

• Field investigations and Report Writing, Demonstration of knowledge and hands-on skills in a field setting

• Completion of a minimum of 24 hours of in-service annual training related to the role

License Required:

• Valid Bureau of Security and Investigative Services (BSIS) Security Guard License AND

• Valid California driver's license

License Preferred:

• N/A

Certifications Required:

(within 180 days of assignment):

• First Aid / CPR / AED AND

• Certified Healthcare Security Officer (CHSO) Basic OR

• Certified Advanced Healthcare Security Officer (CAHSO) Advanced AND

• IS-100.C: Introduction To Incident Command System

Certifications Preferred:

• N/A