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Cna Customer Service Representative Jobs (NOW HIRING)

Sunset Nursing Rehabilitation Center Inc

CNA

Boonville, NY

$21 - $23/hr

Certified Nursing Assistant (CNA) Rate: $21-$23/hour (depending on experience) Sign-on Bonus: Up to ... Strong communication, customer service, and teamwork skills * Compassionate, resident-centered ...

Apply Early

St Anthony North Hospital

CNA

Westminster, CO · On-site

$18 - $27.67/hr

Previous customer service experience preferred * High School diploma or GED required * Graduate of a Nursing Assistant Program required * State registered CNA license required * Crisis Prevention ...

Bayview Healthcare

Concierge CNA

Melbourne, FL

CNA/Concierge Bayview Healthcare is looking to fill CNA/Concierge positions. The CNA Concierge ... This position focuses on delivering exceptional customer service, enhancing patient satisfaction ...

Bayview Healthcare

Concierge CNA

Melbourne, FL

CNA/Concierge Bayview Healthcare is looking to fill CNA/Concierge positions. The CNA Concierge ... This position focuses on delivering exceptional customer service, enhancing patient satisfaction ...

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All JobsCna Customer Service Representative Jobs

Cna Customer Service Representative information

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$18

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How much do cna customer service representative jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for cna customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a CNA Customer Service Representative, and why are they important?

To thrive as a CNA Customer Service Representative, you need strong communication skills, a high school diploma or equivalent, and a basic understanding of insurance products and procedures. Familiarity with customer relationship management (CRM) software and proficiency in data entry systems are typically required. Patience, problem-solving skills, and the ability to handle stressful situations help representatives excel in addressing client needs. These abilities ensure efficient, accurate service delivery and contribute to positive customer experiences and retention.

Can CNA be considered customer service?

A Certified Nursing Assistant (CNA) role primarily involves providing direct patient care in healthcare settings. While CNAs interact frequently with patients and their families, their responsibilities focus on medical assistance rather than traditional customer service tasks, though strong communication skills are important.

What are CNA Customer Service Representatives?

CNA Customer Service Representatives are professionals who handle customer inquiries, provide information, and resolve issues for clients of CNA, a major insurance company. They often assist policyholders with questions about insurance policies, claims, billing, and coverage options. Their role is to ensure customer satisfaction by delivering accurate information and support through various communication channels, such as phone, email, or chat. Strong communication and problem-solving skills are essential for this position. CNA Customer Service Representatives also act as a liaison between the customer and other departments within the company.

Can a CNA make $1000 a week?

Certified Nursing Assistants (CNAs) typically earn hourly wages that may total around $600 to $800 per week for full-time work, depending on location, shift differentials, and overtime. Earning $1000 a week usually requires working overtime, multiple jobs, or in high-paying regions, as standard CNA pay generally falls below that threshold.

Is remote work available at CNA insurance?

For CNA Customer Service Representative roles, remote work options are available depending on the position and location. Many customer service jobs at CNA can be performed remotely with the necessary communication tools and computer skills. Candidates should review specific job postings for remote work availability and requirements.

What is the highest paid CNA position?

Certified Nursing Assistants (CNAs) typically do not have specialized positions with significantly higher pay within the role; however, CNAs with advanced certifications or specialized skills, such as working in intensive care units or with certain patient populations, can earn higher wages. Leadership roles like CNA supervisor or trainer may also offer increased pay, but these are less common and often require additional experience or certifications.

What is the difference between Cna Customer Service Representative vs Medical Assistant?

AspectCna Customer Service Representative

Required CredentialsCustomer service training, possibly certification in healthcare customer support
Work EnvironmentHealthcare facilities, hospitals, clinics, call centers
Employer & IndustryHealthcare providers, insurance companies, medical offices
Common Search & ComparisonCustomer service skills in healthcare, patient communication roles

The Cna Customer Service Representative primarily focuses on patient communication, appointment scheduling, and insurance inquiries within healthcare settings. In contrast, a Medical Assistant performs clinical tasks like taking vital signs and assisting with exams. While both roles serve healthcare environments, the Cna Customer Service Representative emphasizes communication and administrative duties, whereas the Medical Assistant involves direct patient care and clinical responsibilities.

What are some common challenges faced by CNA Customer Service Representatives and how can they be managed effectively?

CNA Customer Service Representatives often handle high volumes of calls and inquiries from policyholders, which can sometimes involve managing stressful situations or assisting upset customers. Balancing empathy with professionalism is key, as is maintaining a thorough understanding of CNA’s insurance products and procedures. Effective time management and strong communication skills help representatives resolve issues efficiently while ensuring customer satisfaction. Ongoing training and support from team leaders also play a vital role in overcoming these challenges and fostering a positive work environment.
More about Cna Customer Service Representative jobs
What job categories do people searching Cna Customer Service Representative jobs look for? The top searched job categories for Cna Customer Service Representative jobs are:
Cna Customer Service Representative jobs near you
Infographic showing various Cna Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 78% Full Time, 11% Part Time, and 11% Contract. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
CNA

CNA

Sunset Nursing Rehabilitation Center Inc

Boonville, NY

$21 - $23/hr

Full-time, Part-time

Posted 9 days ago

Be an early applicant

Job description

Certified Nursing Assistant (CNA)
Rate: $21-$23/hour (depending on experience)
Sign-on Bonus: Up to $3,000
Shift: Hiring all shifts!

Sunset Nursing & Rehabilitation Center is looking to add a Certified Nursing Assistant (CNA) to its team. In this role, you'll provide hands-on care and support to residents while helping promote comfort, dignity, and quality of life. If you're compassionate, dependable, and passionate about caring for others, this could be the perfect opportunity for you.

Located in Boonville, NY, Sunset Nursing & Rehabilitation Center is proud to be part of The McGuire Group, a recognized leader in skilled nursing, rehabilitation, and long-term care services throughout New York State. Our team is dedicated to providing compassionate, resident-centered care while fostering a supportive and collaborative workplace where employees can thrive. At Sunset, you'll have the opportunity to build meaningful connections, grow your skills, and make a positive impact in the lives of residents every day. Join a team that values compassion, teamwork, and a commitment to excellence.

RESPONSIBILITIES:

  • Assist residents with activities of daily living, including bathing, dressing, grooming, toileting, eating, and mobility
  • Safely transfer, transport, and reposition residents using appropriate equipment and techniques
  • Obtain and record vital signs and weights as directed
  • Maintain resident dignity, privacy, confidentiality, and rights at all times
  • Assist with admissions, discharges, and restorative nursing activities
  • Observe and report changes in resident condition to nursing staff
  • Maintain clean, safe, and organized resident rooms and care areas
  • Follow infection control practices, safety procedures, and facility policies
  • Collaborate with nursing staff and interdisciplinary team members to provide high-quality resident care
  • Perform additional duties within the CNA scope of practice as assigned

REQUIREMENTS:

  • High School Diploma or equivalent preferred
  • Valid NYS Certified Nursing Assistant (CNA) Certification required
  • Experience working in a skilled nursing facility or with a geriatric population preferred
  • Strong communication, customer service, and teamwork skills
  • Compassionate, resident-centered approach to care
  • Ability to work effectively in a fast-paced healthcare environment
  • Commitment to professionalism, safety, and quality care

BENEFITS:

  • Paid Time Off (PTO) for Full-Time and Part-Time
  • Weekly or Same-Day Pay Options
  • Health, Dental, and Vision Insurance
  • Life Insurance
  • Employee Referral Bonus Program
  • Retirement Saving Options
  • Preceptor Bonus Program (CNA & LPN)