Clinical Operations Assistant Jobs in Indiana (NOW HIRING)

The essential functions of this role are as follows:

• Serves as a primary clinical leader to assist the Superintendent, Medical Director, and Director of Nursing in ensuring exceptional patient care.
• Manages, oversees, and maintains clinical operations at the hospital, including but not limited to Social Services.
• Provides clinical supervision to uphold scope-of-practice integrity and ensure quality service delivery.
• Trains, guides, and supervises Clinical Department Heads and staff providing clinical services to maintain operational excellence.
• Develops and implements policies and procedures for patient care, programming, and treatment to meet Joint Commission, CMS, and state standards.
• Leads data-driven initiatives and promote evidence-based practices to support agency and DMHA mission and ensure continued accreditation.
• Directs and facilitates multi-disciplinary, inter/intra-agency performance improvement teams to enhance service quality and outcomes.
• Provides administrative leadership to ensure consistent oversight, consultation, and reporting across clinical functions.
• Collaborates with HR to identify staffing needs, develop interview questions, and participate in hiring processes to support clinical capacity.
• Develops and implements standardized assessments, treatment plans, and documentation to meet Indiana’s unique needs and accrediting body requirements.
• Analyzes and communicates outcome-driven statistical data to inform clinical programming and administrative decision-making.
• Maintains a clinical license and pursue ongoing professional development to promote evidence-based care and compliance.
• Serves on hospital committees and workgroups; participate in abuse allegation reviews per facility protocols.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time. 

This position is exempt from overtime compensation for additional work hours which may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.

Individuals in this role should minimally be able to articulate or demonstrate the following:

• Extensive knowledge of patient care treatment modalities and contemporary/evidenced-based programmatic strategies for individuals with SMI, ID/DD, Co-Occurring with Substance Use, and SED disorders.
• Expert knowledge of Forensic statutes, Medicare/Medicaid/Joint Commission standards and certification to ensure programmatic decisions meet all requirements.
• Knowledge of performance improvement methodologies, tools, and statistical analysis.
• Advanced knowledge of computer and software programs and the ability to utilize these skills in the completion of job duties and public presentations.
• Ability to acquire relevant information, analyze data, and create reports to manage progress and effectiveness.
• Proficiency in team building and group facilitation skills.
• Ability to work with all levels of professional, technical, and administrative hospital staff, potentially including other state-operated facility staff, DMHA, and FSSA Central Office staff to accomplish identified objectives.
• Ability to conduct in-service training for professional and support staff.
• Ability to communicate verbally and in writing effectively with individuals and in group settings.
• Ability to formulate data-driven recommendations, make and communicate appropriate decisions with consideration of potential impact on the hospital.
• Demonstrate ability to develop, redesign, implement, evaluate, monitor, and write/revise policies, procedures, and work processes.
• Ability to manage assigned resources and budget.
• Advanced organizational and time management skills with demonstrated ability to effectively prioritize a variety of projects/functions.
• Advanced ability to proactively identify needed agency process changes required to meet future/pending compliance expectations.
• Advanced ability to self-initiate, and work independently, through the completion of projects.
• Ability to coordinate work assignments, provide coaching on tasks, and maintain cooperative work relationships.
• Advanced ability to exercise sound judgment while managing crisis situations, successfully negotiate resolutions to complex problems or situations and proactively evaluate potential problems and initiate corrective actions.
• Ability to analyze organizational management and human resource issues in accordance with FSSA/DMHA/SPD/NDI policies and federal guidelines.
• Effective managerial and strong supervisory skills with the ability to prioritize and delegate shifting tasks and assignments.
• Ability to think critically and develop creative alternatives to meet department needs.
• Ability to communicate complex theories and principles to a broad audience, both verbally and in writing.
• Master’s Degree in a core behavioral health discipline(e.g., Social Work, Mental Health Counseling, Psychology, Marriage & Family Therapy).
• Active clinical licensure (LCSW, LMHC, LMFT, or equivalent).
• 7+ years of progressive clinical experience, including supervisory or program leadership responsibilities.
• Demonstrated experience in clinical operations, quality oversight, and interdisciplinary collaboration.

Individuals should have the ability to perform essential functions with or without reasonable accommodation.