JOB OVERVIEW
JOB TITLE Administrative Assistant II
DEPARTMENT Clinical Operations
REPORTS TO Site Manager/ Associate Site Director/ Site Director
POSITION TYPE Full-Time
JOB CATEGORY Non-Exempt
TRAVEL REQUIRED No
GENERAL JOB DESCRIPTION
This position works in tandem with our clinical research staff and multiple other departments to provide excellent customer care to patients participating in our clinical research trials.
DUTIES & RESPONSIBILITIES
1. Checking patients in at the front desk.
2. Answer and direct phone calls.
3. Organize and schedule meetings for the site and staff and take meeting minutes.
4. Write and distribute emails, correspondence memos, letters, faxes, and forms.
5. Manage medical record requests and receipts.
6. Assist in the preparation of regularly scheduled reports.
7. Develop and maintain a filing system.
8. Provide administrative support to the site management and the clinical staff.
9. Properly and timely escalate all administrative issues to be resolved in a professional and efficient manner.
10. Manage office supplies, shipping and receiving for non-clinical supplies, and office organization.
11. Sanitizing and preparing the patient lobby.
12. Assist in Opening and Closing the clinic as needed.
13. Managing participant stipends (office visits, eDiaries, safety calls)
14. Scheduling transportation for patients to and from the site
15. Managing and communicating patient scheduling, site calendars, and office visits.
16. Ordering/catering lunch for patients and site when applicable.
17. Oversee inventory of gift cards, payment methods, and other items as necessary
18. Cash/money handling for AMEX and CRIO
19. Any other duties/ tasks assigned by the manager.
KNOWLEDGE & EXPERIENCE
Education:
- High School Diploma or equivalent required
Experience:
- 1+ years experience as an administrative assistant, required
- 1+ years in a clinical or medical office, required
Credentials:
Knowledge and Skills:
- Proficiency with computer skills is required.
- Able to handle multiple tasks at a time with attention to detail.
- Must be reliable and have strong communication skills.
- Able to work in a fast-paced environment with the flexibility to handle various duties and projects at one time.
- All employees of DM Clinical Research, In any capacity, are expected to:
- Always treat others with dignity and respect
- Always conduct themselves in an ethical manner
- Comply with all local, state, and Federal, including FDA, regulations pertaining to the conduct of clinical trials on human subjects
- Comply with departmental and company expectations, policies, and procedures at all times
- Report to work as scheduled and seek approval from your supervisor in advance for any changes to the established work schedule, including the use of leave and late or early arrival and departures.
- Perform assigned duties and responsibilities with the highest degree of trust.
- Protect patient privacy at all times by keeping discussion of names and medical conditions confined to private locations, out of earshot of anyone not employed by DMCR.
- Be polite, upbeat, and professional, on the phone and in person.
- Maintain a high level of professionalism with CRAs and any Sponsor or CRO employee or representative
SIGNATURE
HR Signature:
(Printed Name & Title)
Manager:
(Printed Name & Title)
Manager: (Signature)
Employee Acknowledgement:
(Printed Name)
Employee Acknowledgement: (Signature)
Approved-11/8/2023