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Client Support Jobs in Reno, NV (NOW HIRING)

defi AUTO LLC

Client Service Executive

Carson City, NV · On-site

$82K - $117K/yr

As a Client Service Executive within the Managed Servicing business, you operate in a highly visible, client-facing role supporting some of the largest organizations in the financial services ...

Ernest

Director of Client Relations

Reno, NV

Guide and support your Client Relationship Managers as they hunt for new business and grow key accounts * Equip your team to uncover client needs, deliver customized solutions, and build long-term ...

Ernest

Director of Client Relations

Reno, NV · On-site

Guide and support your Client Relationship Managers as they hunt for new business and grow key accounts * Equip your team to uncover client needs, deliver customized solutions, and build long-term ...

ALS

Client Services Account Manager

Reno, NV

Support local marketing and business development activities, including attendance at trade shows and client events as required. * Compile and distribute turnaround time (TAT) reports and other client ...

Hopesglobalgetaways

Customer Care Specialist

Sparks, NV · Remote

$17.50 - $23/hr

Maintain client information within company systems and digital platforms * Work collaboratively with team members to support customer satisfaction goals * Participate in ongoing learning ...

StaffMyAgency LLC

Sales Representative

Reno, NV · On-site

$20/hr

Provide prompt, accurate, and friendly client support * Maintain a strong work ethic with a total commitment to success each and every day * Develop new service opportunities with both existing and ...

Stord

Customer Experience Associate

Reno, NV · On-site

$16.50 - $22/hr

Client Support & Responsiveness * Respond to client inquiries across multiple channels (Salesforce, email, Slack, etc.) within established SLAs (response time, resolution time, CSAT) * Acknowledge ...

Stord

Customer Experience Associate

Reno, NV · On-site

$16.50 - $22/hr

Client Support & Responsiveness * Respond to client inquiries across multiple channels (Salesforce, email, Slack, etc.) within established SLAs (response time, resolution time, CSAT) * Acknowledge ...

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All JobsClient Support JobsClient Support Jobs in Reno, NV

Client Support information

See Reno, NV salary details

$11

$18

$24

How much do client support jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for client support in Reno, NV is $18.62, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $20.87 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Support professional, and why are they important?

To thrive as a Client Support professional, you need strong problem-solving abilities, product knowledge, and typically a background in customer service or a related field. Familiarity with CRM software, ticketing systems, and communication platforms is often required. Excellent communication, patience, and conflict-resolution skills help you build rapport and handle challenging situations effectively. These skills ensure client satisfaction, efficient issue resolution, and contribute to long-term business relationships.

What is a Client Support specialist?

A Client Support specialist is a professional who assists customers or clients by responding to their inquiries, resolving issues, and providing information about products or services. They serve as a direct point of contact between the company and its clients, ensuring customer satisfaction and maintaining positive relationships. Client Support specialists may communicate with clients via phone, email, chat, or in person, and often troubleshoot problems or guide clients through processes. Their role is vital in building trust and loyalty, and they often collaborate with other teams to address client needs effectively.

How does a Client Support role typically interact with other departments within an organization?

Client Support professionals frequently collaborate with teams such as Sales, Product Development, and IT to resolve client issues efficiently. This role often acts as the bridge between clients and internal teams, relaying feedback, escalating technical problems, and ensuring client needs are addressed. Effective communication and teamwork are essential, as timely coordination can significantly impact client satisfaction and retention. Regular meetings and shared platforms are commonly used to streamline cross-department interactions.

What is the difference between Client Support vs Customer Service Representative?

AspectClient SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; technical knowledge may be preferredHigh school diploma or equivalent; strong communication skills
Work EnvironmentTechnical support centers, online chat, email, phoneCall centers, retail, online support channels
Employer & Industry UsageTech companies, software providers, B2B servicesRetail, telecom, hospitality, general consumer services

Client Support typically involves assisting clients with technical issues, product setup, or specialized services, often requiring technical knowledge. Customer Service Representatives handle general inquiries, complaints, and product information for a broad consumer base. While both roles focus on customer interaction, Client Support is more technical and specialized, whereas Customer Service is more general and transactional.

What are popular job titles related to Client Support jobs in Reno, NV? For Client Support jobs in Reno, NV, the most frequently searched job titles are:
What job categories do people searching Client Support jobs in Reno, NV look for? The top searched job categories for Client Support jobs in Reno, NV are:
Client Support jobs near you
Infographic showing various Client Support job openings in Reno, NV as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 12% Part Time, and 4% Contract. Highlights an 76% Physical, 2% Hybrid, and 22% Remote job distribution, with an average salary of $38,720 per year, or $18.6 per hour.

Client Service Executive

defi AUTO LLC

Carson City, NV • On-site

$82K - $117K/yr

Full-time

Posted 3 days ago

Job description

About defi SOLUTIONS:

It’s an exciting time to join defi!


defi SOLUTIONS is a pioneer in end-to-end, SaaS loan originations, servicing, and managed servicing solutions. Our customers include the highest-volume captive auto lenders, banks, credit unions, and finance companies in North America. We have more than three decades of experience helping lenders reduce time-to-market, streamline operations, and customize lending processes with proven, scalable performance.


Learn more at defisolutions.com and follow us on LinkedIn.



Position Purpose:

As a Client Service Executive within the Managed Servicing business, you operate in a highly visible, client-facing role supporting some of the largest organizations in the financial services industry. You are responsible for delivering exceptional service and driving client satisfaction while ensuring operational excellence across all engagements.

In this role, you partner cross-functionally with finance, IT, HR, product, and sales to coordinate the delivery, enhancement, and continuous improvement of services. You play a critical role in aligning client needs with business capabilities, proactively identifying opportunities to optimize existing solutions and contribute to the development of new offerings.


Success in this position requires strong relationship management, strategic thinking, and the ability to navigate complex organizational structures. You are expected to consistently exceed expectations, delivering value not only to clients but also to internal stakeholders and the broader enterprise.



Essential Job Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

  • Serve as a primary point of contact for clients, building strong, trusted relationships
  • Coordinate cross-functional teams to deliver and enhance client services
  • Drive continuous improvement of operational processes and service offerings
  • Identify opportunities for service expansion or innovation
  • Ensure alignment between client expectations and enterprise capabilities
  • Deliver high-quality outcomes in a fast-paced, client-centric environment
  • Serve as the primary liaison between clients and the organization, effectively representing the client’s voice internally and the company’s perspective externally.
  • Manage multiple client accounts with a proactive, responsive, and highly available approach, ensuring alignment with both client expectations and organizational objectives.
  • Lead and navigate critical, high-impact conversations with both internal stakeholders and clients, addressing challenges with transparency and solutions-oriented thinking.
  • Deliver exceptional client experiences by consistently exceeding 100% of client and internal Service Level Agreements (SLAs).
  • Drive achievement of client-defined and internal service metrics across multiple product lines through effective budget management, forecasting, capacity planning, and workforce optimization.
  • Collaborate with clients and operational teams to identify automation opportunities and support the design and deployment of solutions.
  • Foster and promote a high-performance culture that drives strong employee engagement, collaboration, and team success.


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.



Required Qualifications/ Skills:

  • Bachelor’s degree required. Relevant equivalent work experience may be substituted for degree requirement.
  • Minimum 3 years’ experience in auto finance or related industry
  • Minimum 5 years’ experience directly servicing clients with a history of strong communication and effective client relationships at all levels within the client organization


Preferred Qualifications/ Skills:

  • Client support experience within an auto financial institution.


Travel required:

  • Less than 25%



Affirmative Action/EEO statement:

defi SOLUTIONS is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.