ZipRecruiter

Log In

1

Client Success Jobs in Silver Spring, MD (NOW HIRING)

Moore DM Group LLC

Coordinator, Client Success

Lanham, MD · On-site

$50K - $55K/yr

Description The Coordinator, Client Success is responsible for supporting marketing and other direct response strategies to acquire, cultivate, retain and upgrade donors across multiple channels. The ...

Moore

Coordinator, Client Success

Lanham, MD · On-site

$18.25 - $24.50/hr

The Coordinator, Client Success is responsible forsupporting marketing and other direct response strategies toacquire, cultivate,retainand upgrade donors across multiple channels. The ideal candidate ...

Dcode

Director of Client Success-OSW

Washington, DC · On-site

$133K - $177K/yr

Role Summary We are seeking a passionate and strategic Director of Client Success to lead a rapidly expanding portfolio for a defense sector client. The CS Director serves as the senior executive ...

Dcode

Director of Client Success- Army

Washington, DC · On-site

$133K - $176K/yr

Role Summary We are seeking a mission-driven, results-oriented Director of Client Success to lead the execution of high-priority initiatives for an Army client. In this role, you'll help launch ...

Dcode

Director of Client Success- Army

Washington, DC · On-site

Role Summary We are seeking a mission-driven, results-oriented Director of Client Success to lead the execution of high-priority initiatives for an Army client. In this role, you'll help launch ...

Dcode

Director of Client Success-OSW

Washington, DC · On-site

Role Summary We are seeking a passionate and strategic Director of Client Success to lead a rapidly expanding portfolio for a defense sector client. The CS Director serves as the senior executive ...

previous pagenext page

Showing results 21-40

All JobsClient Success JobsClient Success Jobs in Silver Spring, MD

Client Success information

See Silver Spring, MD salary details

$33.6K

$85.9K

$144.7K

How much do client success jobs pay per year?

As of Aug 6, 2026, the average yearly pay for client success in Silver Spring, MD is $85,870.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,500.00 and $102,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client success professional?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

What are some common challenges faced by client success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is client success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.
What are the most commonly searched types of Client Success jobs in Silver Spring, MD? The most popular types of Client Success jobs in Silver Spring, MD are:
What job categories do people searching Client Success jobs in Silver Spring, MD look for? The top searched job categories for Client Success jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Client Success jobs? Cities near Silver Spring, MD with the most Client Success job openings:
Client Success jobs near you
Infographic showing various Client Success job openings in Silver Spring, MD as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $85,870 per year, or $41.3 per hour.

Coordinator, Client Success

Moore DM Group LLC

Lanham, MD • On-site

$50K - $55K/yr

Full-time

Medical, PTO

Re-posted yesterday

Job description

Description
The Coordinator, Client Success is responsible for supporting marketing and other direct response strategies to acquire, cultivate, retain and upgrade donors across multiple channels. The ideal candidate must be a strong project manager and able to work in a fast-paced, creative environment with ever-shifting schedules and priorities.
Moore is a data-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels, and devices. We are an innovation-led company that is the largest marketing, data, and fundraising company in North America, serving the purpose-driven industry with clients across education, association, political, and commercial sectors.
Check out www.WeAreMoore.com for more information.
Your Impact:
  • Assist the account team with the creation and submission of request documents including but not limited to creative briefs, insertion orders, and concept memos
  • Assist with the internal routing of campaign assets and deliverables
  • Provide administrative support to the account team, including scheduling meetings, updating agendas, taking notes, circulating action items, etc.
  • Confidently liaise with other capabilities or teams to complete tasks (eg. , analytics, project management, creative, strategy)
  • Support the efficient running of your assigned client accounts
  • Support other staff with projects as required

Your Profile:
  • 1 year of agency experience desired
  • Bachelor's degree (B.A. or B.S.) or equivalent from an accredited college or university.
  • Ability to work in a team environment to meet client goals.
  • Friendly, customer-service-oriented attitude.
  • Strong written and verbal communication skills.
  • Exceptional attention to detail and strong organizational/project management skills.
  • Proficiency with Microsoft Office suite of products including Outlook, Word, Excel, PowerPoint, SharePoint , and Teams.
  • Ability to learn and adapt quickly to various communication and workflow platforms such as Workfront, Basecamp, and NetSuite

How We'll Support You:
  • Join the largest marketing and fundraising company in North America serving the nonprofit industry, where we prioritize innovation and professional growth.
  • Collaborate with industry subject matter experts with over 5,000 employees across the enterprise.
  • To help you stay energized, engaged, and inspired, we offer a wide range of benefits, including comprehensive healthcare, paid holidays, and generous paid time off so you can have the time and space to recharge and pursue your other passions and be with the people you care about.
  • Moore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

#LI-TM1 #LI-hybird

Apply