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Client Success Jobs in Randallstown, MD (NOW HIRING)

T Rowe Price

Client Success Manager

Owings Mills, MD · Hybrid

Role Summary The Client Success Manager plays a pivotal role in supporting the development and delivery of personalized and comprehensive Retirement Income & Financial Plans for advisor clients to ...

Ram Supply Company

Client Success Associate

Baltimore, MD · On-site

$22 - $25/hr

... Client Success Executive supporting our client service team for our client base in Maryland, Northern VA, and D.C. markets. This is a full-time position located at our Baltimore City location. This ...

Medisolv, Inc

Customer Success Manager

Clarksville, MD · On-site +1

You serve as a trusted advisor, ensuring client value, satisfaction, and sustained success with Medisolv's SaaS solutions. • Build and maintain strong relationships with stakeholders at all ...

Medisolv, Inc.

Customer Success Manager

Columbia, MD · On-site

You serve as a trusted advisor, ensuring client value, satisfaction, and sustained success with Medisolv's SaaS solutions. * Build and maintain strong relationships with stakeholders at all ...

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Client Success information

See Randallstown, MD salary details

$31.4K

$80.3K

$135.3K

How much do client success jobs pay per year?

As of Aug 29, 2026, the average yearly pay for client success in Randallstown, MD is $80,283.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $95,700.00 per year, depending on experience, location, and employer.

What is client success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.

What are the key skills and qualifications needed to thrive as a client success professional?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What are some common challenges faced by client success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

What are the most commonly searched types of Client Success jobs in Randallstown, MD?

The most popular types of Client Success jobs in Randallstown, MD are:

What job categories do people searching Client Success jobs in Randallstown, MD look for?

The top searched job categories for Client Success jobs in Randallstown, MD are:

What cities near Randallstown, MD are hiring for Client Success jobs?

Cities near Randallstown, MD with the most Client Success job openings:

Client Success jobs near you
Infographic showing various Client Success job openings in Randallstown, MD as of August 2026, with employment types broken down into 75% Full Time, 22% Part Time, and 3% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $80,283 per year, or $38.6 per hour.

Client Success Manager

T Rowe Price

Owings Mills, MD • Hybrid

Full-time

Retirement

Re-posted 16 hours ago

T. Rowe Price rating

9.1

Company rating: 9.1 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

Job description

Role Summary

The Client Success Manager plays a pivotal role in supporting the development and delivery of personalized and comprehensive Retirement Income & Financial Plans for advisor clients to present to their end clients. The advice provided encompasses a broad range of topics, including retirement and investment planning, budgeting, saving, and spending analysis, and Social Security claiming strategies. The role also contributes to program enhancements by maintaining current knowledge of new investment advice capabilities, financial planning tools, and financial education resources. The incumbent provides ongoing support to advisors during financial plan updates and offers continuous training and coaching on investment and financial planning via our software platform.

Responsibilities

  • Supports the development of personalized and comprehensive Retirement Income & Financial Plans for advisor clients to deliver to their end clients. Advice provided includes, but is not limited to, retirement planning, investment planning, budgeting, saving and spending analysis and Social Security claiming strategies.
  • Provides support to advisors when they update financial plans. This planner continually supports the Advisor clients with investment and financial planning related training and coaching through our software platform.
  • Work with business partners in Legal and Compliance, Oversight, Brokerage Operations, MultiAsset and Product Management as needed to provide greater depth and breadth to the financial advice we provide our clients and help client facing associates better navigate client conversations about a various of complex financial planning topics.
  • Contributes suggestions for program enhancements, ensures up-to-date knowledge of and fluency in new capabilities related to investments advice, financial planning and financial education. Identifies areas for improvements, evaluates existing policy, and partners with peers and management to offer suggestions for change.
  • Proactively consults on a range of client relationships, listens for cues on needs, and ensures continued satisfaction and retention. Advises clients on best practices, organizational solutions, and regulatory changes.
  • Partners with teams across the enterprise to understand best practices in client services, applicable regulatory requirements, industry trends, and competitor services/offerings. Liaises with relevant business contacts (internally and externally) to coordinate service to the client. Escalates relevant issues to senior team members or management. Applies high client service protocols to support client satisfaction.

Qualifications

Required:

  • Bachelor's degree or the equivalent combination of education and relevant experience AND -5+ years of total relevant work experience
  • Requires in-depth knowledge and expertise in their own job discipline and working knowledge of related disciplines
  • Leads projects or work streams within broader projects
  • Accountable for work of self and sometimes others, provides process and standards advice in area of specialty
  • Works independently, receives minimal guidance
  • Acts as a resource for colleagues with less experience

Preferred:

  • FINRA Series 7 & 66 & Chartered Retirement Planning Counselor Designation.

FINRA Requirements

FINRA licenses are required and will be supported for this role.

Work Flexibility

This role is eligible for hybrid work, with up to one day per week from home.

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