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Client Success Jobs in Portland, OR (NOW HIRING)

Xnurta

Client Success Manager

Portland, OR · Remote

The Client Success Management Team is client-centric and understands customer needs in all that they do. Additionally, you will continuously seek out opportunities to enhance our onboarding processes.

Snapfinance

Client Success Manager

Vancouver, WA

Snap Finance is seeking a dynamic and motivated Client Success Manager in the Greater Vancouver Washington to join our field-based team. In this role, you'll serve as the face of Snap to our existing ...

New

Brandwoven

Be Seen First

Client Success Manager - Amazon

Portland, OR · Remote

$70K - $95K/yr

Success for us is about more than just driving sales, it's also about telling our client's brand story on the world's largest online marketplaces. How we work: We work hard, we have fun, and we put ...

AO Globe Life

Remote CSR Agent Entry Level

Portland, OR · On-site +1

$16.50 - $22/hr

Remote Client Success Specialist Company: Globe Life AO Location: Fully Remote At Globe Life AO , we are passionate about creating opportunities that empower individuals to achieve professional ...

Epiq

Client Services Senior Project Manager

Beaverton, OR · On-site

$105K - $115K/yr

Acts as a trusted advisor and advocate for client success. * Supports team development through coaching, mentoring, knowledge sharing, and best practice leadership. * Assists leadership with resource ...

New

Internetworks

Client Account Manager

Portland, OR · On-site

We've been delivering cutting-edge IT solutions since 1997, and now we're on the hunt for a Client Account Manager (CAM) to join our ranks and play a key role in our clients' success. What's a Client ...

Everseen

Customer Success Manager

Portland, OR · On-site

The Role The Customer Success Manager role is pivotal in building and nurturing long-term ... What you'll do Client Relationship Support * Influence a portfolio of enterprise retail accounts to ...

Emerald Staffing

Customer Success Coach

Clackamas, OR · Hybrid

$20/hr

Our Customer Success team plays a critical role in helping clients maximize the value of our ... Collaborate with team members to resolve issues and prepare for client interactions * Maintain ...

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Showing results 1-20

All JobsClient Success JobsClient Success Jobs in Portland, OR

Client Success information

See Portland, OR salary details

$34.5K

$88.1K

$148.5K

How much do client success jobs pay per year?

As of Jul 17, 2026, the average yearly pay for client success in Portland, OR is $88,090.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,100.00 and $105,000.00 per year, depending on experience, location, and employer.

What is a typical CSM salary?

A Customer Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Entry-level CSMs may earn closer to $50,000, while experienced professionals or those in high-cost areas can earn over $120,000 with bonuses and commissions included.

What are the key skills and qualifications needed to thrive as a Client Success professional, and why are they important?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

Will AI replace CSM?

AI is unlikely to fully replace Client Success Managers (CSMs) because their role involves complex interpersonal skills, strategic thinking, and personalized customer interactions that AI cannot replicate. Instead, AI tools are increasingly used to automate routine tasks, analyze data, and support CSMs in delivering better service. Success in this role often depends on relationship-building, communication, and problem-solving skills that complement technological tools.

What is the role of client success?

The role of client success involves ensuring that clients achieve their desired outcomes with a company's products or services. Client success professionals build relationships, provide support, and help clients maximize value, often using tools like customer relationship management (CRM) software. Their goal is to improve client retention and satisfaction through proactive engagement and problem-solving.

What are some common challenges faced by Client Success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is Client Success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.

What jobs pay 4000 a week without a degree?

In client success roles, high earnings of $4,000 or more per week are uncommon without significant experience, specialized skills, or certifications. Typically, such income levels are associated with senior positions, sales roles with commission, or entrepreneurial ventures rather than entry-level client success jobs. Most client success positions offer salaries below this threshold without advanced qualifications or proven performance.
What are the most commonly searched types of Client Success jobs in Portland, OR? The most popular types of Client Success jobs in Portland, OR are:
What are popular job titles related to Client Success jobs in Portland, OR? For Client Success jobs in Portland, OR, the most frequently searched job titles are:
What job categories do people searching Client Success jobs in Portland, OR look for? The top searched job categories for Client Success jobs in Portland, OR are:
What cities near Portland, OR are hiring for Client Success jobs? Cities near Portland, OR with the most Client Success job openings:
Client Success jobs near you

Client Success Manager

Xnurta

Portland, OR • Remote

Full-time

Posted 23 days ago

Job description

Who We Are

Xnurta, powered by SparkX, is an AI-powered ad management platform for brands, sellers and agencies, on Amazon and beyond. We deliver exceptional advertising performance through AI-powered ad technology, advanced analytics and expert services that give advertisers unparalleled advantages. Our technology enables both advertisers and our own experts to create customized advertising programs that consistently increase sales, save time in campaign creation and optimization, and deliver consistent campaign performance. By providing advertisers with flexibility and transparency in how they want to utilize the best of AI and human intelligence, we empower them to customize the level of automation and granularity of their advertising strategies.

Our Values

Our core values are the foundation of our culture and the driving force behind our innovative approach to retail media advertising.

• Humble Excellence: Humility is the cornerstone of excellence. We emphasize respect for clients and stakeholders, aiming to educate, serve and foster strong relationships.

• Always Learning Mindset: Continuous adaptation and a growth mindset are crucial to our team, as there’s always more to learn and new ways to innovate.

• Extreme Accountability: Everyone is expected to take full ownership, ensuring communication of any obstacles while delivering results.

• Diverse Thinking: While expertise in Amazon Ads is valued, we also prioritize diversity in experiences, including backgrounds from brand, agency, tech and other industries.

• Customer Obsession: A relentless commitment to understanding and prioritizing our clients' needs, ensuring exceptional service and value at every touchpoint to drive innovation and foster loyalty.

Position Overview

It is your responsibility as the Client Success Manager to ensure that our clients' experiences begin on the right foot, to provide best-in-class support to our clients, and to be the subject matter expert on all things Xnurta. The Client Success Management Team is client-centric and understands customer needs in all that they do. Additionally, you will continuously seek out opportunities to enhance our onboarding processes. You will build and scale workflows and documentation to support client growth. You will work cross-functionally with all internal stakeholders, identify up-sell opportunities, and find creative solutions to reduce churn.

Key Responsibilities

• Client Relationship Management: Maintain strong relationships with key agencies and brands while providing tactical and strategic support to our Enterprise accounts.

• Proactive Support: Providing lead support for client escalations as well as adopting a client-centered approach to solving problems.

• Feedback Loop: Gather client feedback and insights to inform product team of development opportunities and improvements, ensuring their voices are heard.

• Cross-Functional Collaboration: Work closely with sales, product, and support teams to address client needs and enhance the overall client experience.

• Reporting: Ensure clear communication with the Product Team by compiling product reports and systematically documenting errors.

• Performance Tracking: Track client engagement metrics and usage data to identify opportunities for growth and improvement.

• Client Education: Provide expert insight during webinars and sales support as needed while leading the development of training materials.

• Problem Resolution: Address and resolve client inquiries and issues efficiently, ensuring a positive client experience at all times.

Qualifications

• Bachelor’s degree in Business, Communication, or a related field preferred.

• 5+ years of experience in client success, customer service, or a related role.

• Experience with Amazon Ads or general ad tech required.

• Strong communication and interpersonal skills, with the ability to build rapport with diverse clients.

• Experience influencing internal and external stakeholders.

• Experience managing programs across cross functional teams, building processes and coordinating client care.

• Ability to work independently and collaboratively in a fast-paced environment.

What We Offer

• Competitive salary and benefits package.

• A supportive and inclusive work environment.

• Remote work.

Apply