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Client Success Associate Jobs in Portland, OR (NOW HIRING)

UBS

Client Associate

Lake Oswego, OR · On-site

Do you know how to take care of people? We're looking for a Full-Time Client Associate to: • ... success. We're dedicated to our craft and passionate about putting our people first, with new ...

Acara Solutions

Branch Warehouse Associate

Portland, OR

$17 - $20.25/hr

Branch Warehouse Associate Location: Portland, OR Employment: Contract (7months) Industry ... impact client success while giving you room to grow and develop professionally. About Acara ...

Aleron

Branch Warehouse Associate

Portland, OR · On-site

$17 - $20.25/hr

Branch Warehouse Associate Location: Portland, OR Employment: Contract (7months) Industry ... impact client success while giving you room to grow and develop professionally. About Acara ...

Parkwood Clinic

Client Services Coordinator

Portland, OR · On-site

$19.25 - $26/hr

Associate degree preferred * Medical billing and/or coding experience a plus Must pass full drug ... At Parkwood Clinic, Diversity & Inclusion are key to our success. We are an Equal Opportunity ...

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Client Success Associate information

See Portland, OR salary details

$19.6K

$56.2K

$98.6K

How much do client success associate jobs pay per year?

As of Jul 8, 2026, the average yearly pay for client success associate in Portland, OR is $56,197.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,300.00 and $69,500.00 per year, depending on experience, location, and employer.

What is the difference between Client Success Associate vs Customer Support Specialist?

AspectClient Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer relationsOften a high school diploma or associate degree; training provided
Work EnvironmentProactive engagement, building long-term client relationshipsReactive support, resolving immediate customer issues
Employer & Industry UsageCommon in SaaS, tech, and service industriesWidespread across retail, telecom, and tech sectors

The main difference is that a Client Success Associate focuses on proactive relationship management and ensuring client satisfaction over time, while a Customer Support Specialist primarily handles reactive problem-solving and technical issues. Both roles require strong communication skills but serve different stages of the customer journey.

What does a Client Success Associate do?

A Client Success Associate is responsible for ensuring that clients have a positive experience with a company’s products or services. They act as a primary point of contact for clients, helping with onboarding, addressing concerns, and providing ongoing support. Their goal is to build strong relationships, increase customer satisfaction, and help clients achieve their desired outcomes. They may also collaborate with sales, product, and support teams to resolve issues and identify opportunities for improving the client experience.

How does a Client Success Associate typically collaborate with other departments to address client needs?

As a Client Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure client satisfaction and resolve issues efficiently. This often involves participating in cross-functional meetings, relaying client feedback to relevant departments, and coordinating solutions for complex client requests. Effective communication and teamwork are essential, as you'll act as a bridge between clients and internal teams to ensure expectations are met and ongoing improvements are made.

What are the key skills and qualifications needed to thrive as a Client Success Associate, and why are they important?

To thrive as a Client Success Associate, you need strong relationship-building abilities, problem-solving skills, and a background in business or communications, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) tools like Salesforce or HubSpot and proficiency with data tracking systems are typically required. Exceptional communication, active listening, and adaptability help professionals stand out in this client-facing role. These skills and qualities are vital for fostering client satisfaction, resolving issues efficiently, and supporting long-term business growth.
What are the most commonly searched types of Client Success jobs in Portland, OR? The most popular types of Client Success jobs in Portland, OR are:
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What job categories do people searching Client Success Associate jobs in Portland, OR look for? The top searched job categories for Client Success Associate jobs in Portland, OR are:
What cities near Portland, OR are hiring for Client Success Associate jobs? Cities near Portland, OR with the most Client Success Associate job openings:
Client Success Associate jobs near you
Client Success Partner

Client Success Partner

Upper Crust Food Service

Portland, OR • On-site

Other

Posted 20 days ago

Upper Crust Food Service rating

7.0

Company rating: 7.0 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

20th of 67 rated caterers

Job description

Proudly serving Sororities and Fraternities, Upper Crust Food Service is known for freshness, quality, variety, and excellent customer service. Upper Crust Food Service began with a vision to solve a problem that many Fraternity and Sorority houses face. That problem is a lack of consistency and professionalism in the kitchen. With a focus on great food and personal service, we've remained true to our roots. Today, the chefs of Upper Crust Food Service prepare tens of thousands of meals weekly for students across the country.
This position is responsible for communication and coordination between customers, operations and sales, with a focus on improving the customer experience, renewing annual food service agreements, and preserving Upper Crust Food Service reputation as the leader in the Greek House food service industry.
Duties/Responsibilities:

  • Own and drive the Customer Experience process to preserve and enhance customer contracts, relationships, and experience
  • Offer feedback and suggestions on how to enhance the Customer Experience
  • Actively engage with key customer decision-makers to identify customer needs and uncover roadblocks to ensure commitments to customer satisfaction are met (Phone, Zoom, Email, text)
  • Coordinate with other departments, including Sales, Operations, HR and Finance to solve customer concerns.
  • Maintain and report an accurate forecast of renewals within the assigned territory
  • Negotiate and execute renewal contracts that align with customers needs and UCFS financial requirements
  • Identify upsell opportunities to maximize customer growth
  • Work with sales and operations staff to retain at-risk customers
  • Analyze agreements and calculate new billing rates for number or service changes
  • Assist where needed in the coordination of Special Events, Pre Semester Service and Summer Camps
  • Retain and renew annual client contracts, while meeting account retention goals
  • Attend trade shows, conventions and conferences when necessary.
Competencies
  • Communicate proactively, clearly, effectively and professionally, both written and verbal.
  • Build lasting relationships and deliver exceptional customer service
  • Detail-oriented with the ability to multitask and stay focused in a fast-paced work environment
  • Recognize and escalate urgent issues to the appropriate UCFS department.
  • Multitask while maintaining sharp attention to detail
  • Improve business practices through process and procedure
  • Work productively in a remote office setting with minimal oversight on day-to-day operations.
  • Solve problems by thinking critically and utilizing UCFS resources to make the best business decisions possible.
Required Skills/Abilities:
  • Strong analytical and problem solving skills
  • Excellent organizational skills and attention to detail
  • Database management using Customer Relationship Management (CRM) software
  • Excellent interpersonal skills
  • Email, Microsoft Suite, Google Workplace, Zoom, Excel, Calendar
  • Database management
Preferred education and experience
  • College level mathematics and algebra preferred
  • 2 years work experience as an Account Manager or in a Customer Service Role.
  • 2 years of outside sales experience is preferred
  • Food Service experience is a plus in understanding client needs
  • Associate's Degree, with a bachelor's degree preferred
Special demands
  • This position may require phone calls, emails, text messages to the customer and/or UCFS employees during weekends and evenings
  • Occasional Planned Travel (15-25%) is required for customer service touch points and trade show attendance.
  • Speedy, reliable home internet is required

This is a remote position, working full-time, year round.
Upper Crust Food Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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