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Client Success Jobs in Houston, TX (NOW HIRING)

Rustman Agency

Client Success Trainee

Katy, TX · On-site

About the Role We're looking for enthusiastic and motivated individuals to join our team as Client Success Trainees. This remote, 1099 independent contractor position offers performance-based pay ...

Ci

Client Success Specialist II

Houston, TX

Input client and advisor requests into Salesforce, track completion * Retrieve and distribute ... success. We are committed to fully utilizing the abilities of all our employees and expect each of ...

SOLUTIONARA INC

Be Seen First

Director - Client Delivery & Global Delivery

Sugar Land, TX · On-site

$160K - $180K/yr

Director - Client Delivery & Global Delivery Location: Sugar Land, Texas (Hybrid) Travel: Up to 25 ... Our success is measured by the business outcomes we deliver--not the number of billable hours. Our ...

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Showing results 21-40

All JobsClient Success JobsClient Success Jobs in Houston, TX

Client Success information

See Houston, TX salary details

$31K

$79.3K

$133.7K

How much do client success jobs pay per year?

As of Aug 23, 2026, the average yearly pay for client success in Houston, TX is $79,324.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,800.00 and $94,500.00 per year, depending on experience, location, and employer.

What is client success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.

What are the key skills and qualifications needed to thrive as a client success professional?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What are some common challenges faced by client success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

What are the most commonly searched types of Client Success jobs in Houston, TX?

The most popular types of Client Success jobs in Houston, TX are:

What are popular job titles related to Client Success jobs in Houston, TX?

For Client Success jobs in Houston, TX, the most frequently searched job titles are:

What job categories do people searching Client Success jobs in Houston, TX look for?

The top searched job categories for Client Success jobs in Houston, TX are:

What cities near Houston, TX are hiring for Client Success jobs?

Cities near Houston, TX with the most Client Success job openings:

Client Success jobs near you
Infographic showing various Client Success job openings in Houston, TX as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $79,324 per year, or $38.1 per hour.

Employee Benefits Client Success Manager

The Misch Group

Houston, TX • On-site

$85K - $100K/yr

Full-time

Posted 7 days ago

Job description

Employee Benefits Client Success Manager
Department: Insurance & Financial Services
Employment Type: Full Time
Location: Texas
Compensation: $85,000 - $100,000 / year
Description
Client Success Manager - Employee Benefits
The Client Success Manager is responsible for delivering an exceptional client experience throughout the life of the relationship. This role serves as the primary operational and relationship contact for assigned clients, ensuring successful implementations, proactive communication, seamless renewals, and ongoing strategic support.
Unlike a traditional Account Manager or Account Executive, the Client Success Manager is expected to proactively engage clients, anticipate needs, solve problems before they occur, and identify opportunities to strengthen long term partnerships.
This role is measured not only by service excellence, but by client retention, responsiveness, operational execution, and relationship development.
Key Responsibilities
Responsibilities include, but are not limited to:
Client Relationship Management
• Proactively serve as the primary day-to-day contact for assigned clients.
• Build trusted relationships with HR leaders, dealership leadership, and key decision-makers. • Conduct proactive client outreach on a regular basis-not just when issues arise.
• Speak with at least one client by phone each business day to maintain relationships, uncover opportunities, and proactively address concerns.
• Schedule and facilitate quarterly business reviews and annual strategy meetings.
• Coordinate Producer involvement when appropriate.
Client Success
Own the overall client experience by:
• Monitoring client satisfaction.
• Anticipating service needs.
• Coordinating issue resolution across internal teams and vendors.
• Escalating concerns appropriately.
• Ensuring commitments are met.
Renewal Management
Partner with Marketing & Underwriting to:
• Coordinate renewal timelines.
• Gather census information.
• Prepare clients for renewal strategy discussions.
• Present renewal recommendations alongside Producers.
• Ensure a smooth renewal experience.
Vendor Coordination
• Serve as the operational liaison between clients and vendors
• Ensure accountability, timely communication, and issue resolution.
Operational Excellence
• Maintain accurate CRM and client documentation.
• Document client preferences and ongoing initiatives.
• Follow established workflows and service standards.
• Identify opportunities to improve client experience and operational efficiency.
Relationship Management
• Minimum of one proactive client phone conversation per week • Quarterly business reviews completed on schedule
• Annual strategy meetings completed
• Documented client touchpoints in CRM
Operational Performance
• Renewal timelines met
• Vendor follow-up completed timely
• Open issues resolved within service standards
• Accurate documentation maintained
Team Contribution
• Cross-functional collaboration
• Producer feedback
• Support of implementation team
• Process improvement recommendations
What Success Looks Like
• Knows every client personally.
• Calls clients before they call us.
• Anticipates issues rather than reacting to them.
• Owns the client relationship from an operational perspective.
• Makes Producers look great.
• Creates clients who become advocates for our company.
Skills, Knowledge and Expertise
Experience and Skills:
• 5+ years of Employee Benefits experience.
• Strong relationship-building skills.
• Excellent verbal communication.
• Highly organized and detail-oriented.
• Comfortable managing multiple priorities.
• Strong project coordination skills.
• Positive, solutions-oriented mindset.
• Passion for delivering exceptional client experiences.

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