ZipRecruiter

Log In

1

Client Success Manager Jobs in Springfield, VA (NOW HIRING)

Moore

Senior Manager, Client Success

Lanham, MD · On-site

The Senior Manager, Client Success , serves as a strategic leader for a portfolio of complex, high-value client accounts. This individual builds trusted client relationships, translates client goals ...

Talent Harbor

Client Success Coordinator

Fairfax, VA · On-site

$18 - $22/hr

Client Success Coordinator (Onsite - Fairfax, VA) * 📍 Location: Fairfax, VA (100% onsite) * 🕘 ... Keep CRM and internal systems accurate and up to date * Partner with internal teams (Sales ...

Citian

Customer Success Manager

Washington, DC · Remote

The Customer Success Manager will take client feedback and collaborate with our Sales and Development teams to ensure an optimal experience with Citian products. The ideal candidate is passionate ...

Oryx Software Inc

Customer Success Manager

Mclean, VA · On-site

$65K - $75K/yr

Client Relationship Management: Build and maintain strong, lasting relationships with key clients, acting as their primary point of contact and trusted advisor. * Onboarding & Training: Facilitate ...

Oryx Software Inc

Customer Success Manager

Mclean, VA · On-site

Client Relationship Management: Build and maintain strong, lasting relationships with key clients, acting as their primary point of contact and trusted advisor. * Onboarding & Training: Facilitate ...

Citian

Customer Success Manager

Washington, DC · On-site

The Customer Success Manager will take client feedback and collaborate with our Sales and Development teams to ensure an optimal experience with Citian products. The ideal candidate is passionate ...

UniFirst

Client Success Representative

Manassas, VA · On-site

$50K - $120K/yr

Cutting edge sales tools, including a data management device with CRM software * Full range of benefits including 401k and profit sharing, health and life insurance, Employee Assistance Program (EAP ...

Dcode

Director of Client Success-OSW

Washington, DC · On-site

$133K - $177K/yr

Role Summary We are seeking a passionate and strategic Director of Client Success to lead a rapidly ... Manage, lead, and develop high-performing team-members capable of delivering exceptional results in ...

Citian

Customer Success Manager

Washington, DC · On-site

The Customer Success Manager will take client feedback and collaborate with our Sales and Development teams to ensure an optimal experience with Citian products. The ideal candidate is passionate ...

Citian

Customer Success Manager

Washington, DC · On-site

The Customer Success Manager will take client feedback and collaborate with our Sales and Development teams to ensure an optimal experience with Citian products. The ideal candidate is passionate ...

Wolters Kluwer

Customer Success Manager

Washington, DC · On-site

At least three years in a similar role (Client Service/Account Management/Customer Success/Sales Support) * Specialized knowledge of or experience with iLien products and projects related to customer ...

Wolters Kluwer

Customer Success Manager

Washington, DC · On-site

At least three years in a similar role (Client Service/Account Management/Customer Success/Sales Support) * Specialized knowledge of or experience with iLien products and projects related to customer ...

previous page

Showing results 41-60

All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Springfield, VA

Client Success Manager information

See Springfield, VA salary details

$33.9K

$86.8K

$146.2K

How much do client success manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for client success manager in Springfield, VA is $86,763.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,100.00 and $103,400.00 per year, depending on experience, location, and employer.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

More about Client Success Manager jobs

What are the most commonly searched types of Client Success jobs in Springfield, VA?

The most popular types of Client Success jobs in Springfield, VA are:

What job categories do people searching Client Success Manager jobs in Springfield, VA look for?

The top searched job categories for Client Success Manager jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for Client Success Manager jobs?

Cities near Springfield, VA with the most Client Success Manager job openings:

Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Springfield, VA as of August 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $86,763 per year, or $41.7 per hour.

Senior Manager, Client Success

Lanham, MD • On-site, Remote

Moore DM Group LLC
1 - 5K employees
Learn more about Moore DM Group LLCexternal

$80K - $90K/yr

Full-time

Posted 6 days ago

Job description

Description
The Senior Manager, Client Success, serves as a strategic leader for a portfolio of complex, high-value client accounts. This individual builds trusted client relationships, translates client goals into integrated marketing and communications strategies, and leads multidisciplinary teams through successful execution. The Senior Manager is accountable for the quality, timeliness, financial performance, and overall success of assigned accounts. This role also supervises and develops team members, collaborates across the broader Moore organization, and identifies opportunities to expand the value Moore delivers to its clients.
Moore is a data-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels, and devices. We are an innovation-led company that is the largest marketing, data, and fundraising company in North America, serving the purpose-driven industry with clients across education, association, political, and commercial sectors.
1st Degree, a Moore company, is a communications and brand strategy partner for purpose-driven organizations. We shape brand storytelling across media, influencers, and emerging channels to build awareness, trust, and long-term engagement that fuels growth. Our work goes beyond campaigns. We partner closely with our customers to clarify their brand, reach the right audiences with purpose, and create meaningful experiences that support fundraising, advocacy, and mission success.
For more information about 1st Degree and Moore, please visit www.1stdegree.com and www.wearemoore.com.
Your Impact:
  • Serves as the senior day-to-day strategic partner for a portfolio of complex, high-value client accounts.
  • Develops a deep understanding of each client's mission, audiences, priorities, challenges, and measures of success.
  • Leads client meetings, presentations, strategic planning sessions, and account reviews.
  • Builds trusted relationships that support client satisfaction, retention, and long-term growth.
  • Identifies opportunities to expand Moore's services and deliver additional value to clients.
  • Anticipates account risks, addresses concerns proactively, and escalates issues when appropriate.
  • Leads the development of integrated, omnichannel marketing and communications strategies aligned with client objectives.
  • Translates approved strategies into actionable plans, scopes of work, schedules, budgets, and measurable performance goals.
  • Directs multidisciplinary teams-including strategy, creative, media, digital, analytics, production, and external partners-to deliver cohesive work.
  • Oversees campaign plans, content calendars, project schedules, deliverables, and dependencies across assigned accounts.
  • Reviews deliverables for strategic alignment, quality, accuracy, and brand consistency.
  • Evaluates campaign performance and applies insights to strengthen future recommendations.
  • Owns the financial performance of assigned accounts, including budgeting, forecasting, staffing, scope management, vendor expenses, billing coordination, and profitability.
  • Ensures work is delivered on time, within scope, and within budget.
  • Maintains accurate account plans, project status information, and financial reporting.
  • May assist in the development of proposals, statements of work, account plans, presentations, and organic-growth initiatives.
  • Establishes priorities, delegates responsibilities, and holds team members accountable for quality and deadlines.
  • Collaborates with leaders and subject-matter experts throughout Moore to bring the strongest capabilities to each client.
  • Performs other duties as assigned

Your Profile:
  • At least seven years of progressively responsible experience in client services, integrated marketing, advertising, communications, or a related field, preferably within an agency environment.
  • Demonstrated experience leading complex client accounts and multidisciplinary teams.
  • Bachelor's degree in marketing, communications, public relations, journalism, business, or a related field, or an equivalent combination of education and relevant professional experience.
  • Demonstrated knowledge of integrated marketing and communications, including brand strategy, digital marketing, paid media, content development, creative production, public relations, and performance measurement.
  • Strong strategic planning, client leadership, financial management, analytical, and problem-solving capabilities.
  • Excellent written and verbal communication skills across formats, including emails, proposals, statements of work, briefs, presentations, and document editing.
  • Demonstrated success managing 5+ client accounts, concurrent workstreams, shifting priorities, deadlines, and stakeholders.
  • Ability to lead and collaborate effectively with clients, colleagues, creative professionals, vendors, and cross-functional teams.
  • Familiarity with the responsible use of AI-enabled tools in marketing, communications, research, and workflow management.
  • Proficiency in Microsoft PowerPoint and Google Slides; experience with Canva or similar design tools is a plus.
  • Self-motivated, proactive, dependable, highly organized, and detail oriented.
  • Ability to travel as required.

How We'll Support You:
  • To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

  • Moore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Moore is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

#LI-TM1 #LI-remote

Apply