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Client Success Manager Jobs in Bend, OR (NOW HIRING)

NeighborImpact

Housing Advocate

Bend, OR · On-site

$28.03/hr

Additionally, the Housing Advocate maintains precise client documentation and collaborates closely with the Client Services Manager to facilitate client success. Requirements Required * Associate ...

NeighborImpact

Housing Advocate

Bend, OR · On-site

$28.03/hr

Additionally, the Housing Advocate maintains precise client documentation and collaborates closely with the Client Services Manager to facilitate client success. Requirements: Required * Associate ...

NeighborImpact

Housing Advocate

Bend, OR · On-site

$28.03/hr

Additionally, the Housing Advocate maintains precise client documentation and collaborates closely with the Client Services Manager to facilitate client success. Requirements Required * Associate ...

Sorren, Inc.

Tax Senior Manager

Bend, OR · On-site

... client services. At Sorren, we believe that success is a shared journey. Our culture fosters ... By managing responsibilities effectively and aligning their efforts with firm values, they ...

Sorren, Inc.

Assurance Senior Manager

Bend, OR

... client services. At Sorren, we believe that success is a shared journey. Our culture fosters ... By managing responsibilities effectively and aligning their efforts with firm values, they ...

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All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Bend, OR

Client Success Manager information

See Bend, OR salary details

$34.3K

$87.6K

$147.7K

How much do client success manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for client success manager in Bend, OR is $87,633.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,800.00 and $104,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

What does a client success manager do?

A client success manager is responsible for building strong relationships with clients, ensuring they receive value from products or services, and addressing their needs to promote retention and satisfaction. They often coordinate with sales, support, and product teams, using tools like CRM software to monitor client health and identify opportunities for upselling or renewal. The role requires strong communication skills and a focus on customer outcomes.
More about Client Success Manager jobs
What job categories do people searching Client Success Manager jobs in Bend, OR look for? The top searched job categories for Client Success Manager jobs in Bend, OR are:
What cities near Bend, OR are hiring for Client Success Manager jobs? Cities near Bend, OR with the most Client Success Manager job openings:
Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Bend, OR as of August 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $87,633 per year, or $42.1 per hour.

Account Manager, Commercial Manufacturing

Serán BioScience

Bend, OR • On-site, Remote

Full-time

PTO

Re-posted 27 days ago

Job description

The Account Manager, Commercial Manufacturing will drive the expansion of Serán's commercial manufacturing portfolio for oral solid drug products by identifying, qualifying, and securing high-value opportunities. The Account Manager will serve as the primary point of contact for prospective and existing clients, guiding them from initial engagement through term sheet negotiation, commercial supply agreement execution, and ongoing account management. This role will ensure each opportunity aligns with Serán's technical capabilities, service offerings, and strategic growth objectives. Primary responsibilities will be to maintain strong client relationships throughout the commercial manufacturing lifecycle to support successful project execution and optimize utilization of Serán's commercial manufacturing capacity.
This role will join a highly skilled Business Development team that is strategically located throughout North America. Successful candidates will have clear communication within pharmaceutical development and manufacturing and remain within their preferred region, but will require travel to company headquarters in Bend, Oregon and client sites as needed. Preference will be given to those with international Business Development and Account Management experience for commercial manufacturing.
Duties and Responsibilities
  • Identify, qualify, and pursue new commercial manufacturing opportunities for oral solid drug products
  • Build and maintain a robust pipeline of prospects aligned with Serán's technical capabilities and capacity strategy
  • Conduct initial technical and commercial assessments to ensure strong project fit
  • Lead the development and negotiation of term sheets and commercial supply agreements
  • Serve as the primary point of contact for assigned commercial accounts, ensuring a high-quality client experience
  • Develop strong, trust-based relationships with key stakeholders at client organizations
  • Communicate project status, timelines, risks, and decisions clearly and proactively
  • Support long-term client retention and growth through strategic account planning
  • Guide clients through the commercial manufacturing lifecycle-from onboarding and tech transfer through validation, launch, and ongoing supply
  • Collaborate closely with internal teams (technical operations, quality, supply chain, finance, legal) to ensure smooth project execution
  • Monitor project progress, identify risks or bottlenecks, and drive timely resolution
  • Ensure commercial commitments, deliverables, and quality expectations are met
  • Coordinate internal review and approval of commercial proposals, pricing, and contract terms
  • Manage renewals, amendments, and long-term supply agreements as client needs evolve
  • Ensure accurate forecasting and demand planning to support capacity utilization
  • Provide market insights and customer feedback to inform commercial strategy and capacity planning
  • Maintain accurate CRM records, pipeline reporting, and revenue forecasting
  • Contribute to continuous improvement of commercial processes, tools, and client engagement practices
  • Support cross-functional initiatives that enhance Serán's commercial manufacturing capabilities and competitiveness
  • Scope my increase to align with company initiatives
  • Perform other related duties as assigned

Required Skills and Experience
  • Strong understanding of oral solid dose (OSD) drug development and commercial manufacturing processes
  • Working knowledge of GMP requirements, quality systems, and regulatory expectations
  • Ability to interpret technical data, batch records, and manufacturing requirements
  • Familiarity with tech transfer, validation, and commercial supply operations
  • Proven ability to manage complex accounts and long-cycle commercial relationships
  • Experience negotiating term sheets, pricing, and commercial supply agreements
  • Strong financial acumen, including forecasting, revenue planning, and capacity management
  • Skilled in opportunity qualification and pipeline management
  • Excellent verbal and written communication skills
  • Ability to build trust-based relationships with technical, operational, and executive stakeholders
  • Strong presentation and client-facing skills
  • Skilled at managing expectations and navigating sensitive commercial discussions
  • Strong project management capabilities
  • Ability to manage multiple accounts and priorities simultaneously
  • Highly organized, detail-oriented, and proactive in identifying risks and solutions
  • Comfortable working cross-functionally with operations, quality, supply chain, legal, and finance
  • Strategic thinker with a solution-oriented mindset
  • Self-motivated and comfortable in a fast-growing, dynamic environment
  • Strong sense of ownership and accountability for client success and revenue outcomes
  • Demonstrated success in negotiating commercial agreements or long-term supply contracts
  • Track record of managing cross-functional teams or complex technical projects
  • Experience with CRM systems, forecasting tools, and pipeline reporting

Education and Experience
  • Bachelor's degree in a related scientific discipline, business, or marketing
  • 3-7 years in account management, business development, or client-facing roles within a CDMO, pharmaceutical, or biotech environment
  • Experience supporting or managing commercial-stage drug products (preferred)
  • Background in oral solid dose manufacturing or related pharmaceutical operations (preferred)

Physical Requirement
  • Prolonged periods of sitting at a desk and working on a computer
  • Must be able to lift to 15 pounds at times
  • Approximately 25% of travel required, and at times greater than 50%
  • Travel will be predominately domestic with the potential for international travel

Visit https://www.seranbio.com/careers to learn more about company culture and the community of Bend, Oregon.
Applicants must be authorized to work for an employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Benefits Summary:
Serán employees accrue over four weeks of paid time off annually. Employer contributions to a retirement account begin after 90 days and do not require an employee match or vesting period. Various health plans allow employees to find the best coverage for their individual or family needs with minimal employee contributions. Serán covers each employee with basic life and long-term disability, giving access to increase or add coverage. An Employee Assistance Program provides support for all things related to our employees' wellbeing, along with access to pet insurance.
The Corporate Headquarters of Serán BioScience are located at 63047 Layton Ave, Bend, OR 97701
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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