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Client Success Manager Jobs in Baltimore, MD (NOW HIRING)

Moore

Coordinator, Client Success

Lanham, MD · On-site

$18.25 - $24.50/hr

The Coordinator, Client Success is responsible forsupporting marketing and other direct response ... The ideal candidate must be a strong project manager and able to work in a fast-paced, creative ...

Medisolv, Inc.

Customer Success Manager

Columbia, MD · On-site

Its all-in-one quality management platform, ENCOR, helps healthcare organizations advance patient ... You serve as a trusted advisor, ensuring client value, satisfaction, and sustained success with ...

Growing Marketing Organization

Be Seen First

Entry Level Client Success Coordinator

Annapolis, MD · On-site

$45K - $75K/yr

Manage and coordinate active calendars in a fast-moving environment * Schedule, confirm, and ... success Fast-paced, high-energy team environment Opportunity to build a long-term career with ...

Culture Fits

Customer Success Manager

Columbia, MD · On-site

Customer Success Manager (MSP / Technology Services) Position Summary We are seeking a highly ... Key Responsibilities Client Relationship Management * Serve as the primary point of contact for ...

Verint Systems

Customer Success Manager

Annapolis, MD · On-site

... by the client that can be leveraged for renewals and business growth discussions. * Identify ... to manage them differently * Experience with Totango or other customer success platforms MIN: 90K ...

Leap

Customer Success Manager

Columbia, MD · On-site

$60K - $67K/yr

We are searching for an Customer Success Manager to join our all-star Sales team working with existing customers. This is great opportunity to represent the absolute best product in our industry and ...

RELX

Strategic Customer Success Manager

Annapolis, MD · On-site

Understand each client's business goals, KPIs, and how our AI solution fits into and accelerates ... Success, Account Management, or a similar client-facing role, ideally with AI, SaaS, or other ...

New

SHI GmbH

Customer Success Manager - VMware

Annapolis, MD · On-site

Job Summary The Customer Success Manager - VMware is responsible for onboarding customers, guiding them through their product or service lifecycle, and ensuring retention and growth through strategic ...

New

FlexTG

Manager Client Account Management

Baltimore, MD · Hybrid

$85K - $95K/yr

Description Lead Client Success. Drive Strategy. Build High-Performing Teams. Manager, Client Account Management Location: United States (Remote/Hybrid) Work Arrangement: Employees residing within 40 ...

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Showing results 21-40

All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Baltimore, MD

Client Success Manager information

See Baltimore, MD salary details

$32.3K

$82.5K

$139.1K

How much do client success manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for client success manager in Baltimore, MD is $82,536.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,100.00 and $98,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

What does a client success manager do?

A client success manager is responsible for building strong relationships with clients, ensuring they receive value from products or services, and addressing their needs to promote retention and satisfaction. They often coordinate with sales, support, and product teams, using tools like CRM software to monitor client health and identify opportunities for upselling or renewal. The role requires strong communication skills and a focus on customer outcomes.
More about Client Success Manager jobs
What are the most commonly searched types of Client Success jobs in Baltimore, MD? The most popular types of Client Success jobs in Baltimore, MD are:
What are popular job titles related to Client Success Manager jobs in Baltimore, MD? For Client Success Manager jobs in Baltimore, MD, the most frequently searched job titles are:
What job categories do people searching Client Success Manager jobs in Baltimore, MD look for? The top searched job categories for Client Success Manager jobs in Baltimore, MD are:
What cities near Baltimore, MD are hiring for Client Success Manager jobs? Cities near Baltimore, MD with the most Client Success Manager job openings:
Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Baltimore, MD as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $82,536 per year, or $39.7 per hour.

Client Success Associate

Ram Supply Company Inc

Baltimore, MD • On-site

$22 - $25/hr

Full-time

Re-posted 8 days ago

Job description

 
Build your career at Ram Supply as a Client Success Executive supporting our client service team for our client base in Maryland, Northern VA, and D.C. markets. 
 
This is a full-time position located at our Baltimore City location. This is not a remote or hybrid role. Our hours of operation are 9:30 am until 6:30 pm Monday through Friday. Occasional weekend work may be needed.
You will also assist a client service team with many responsibilities. This position is for you if you’re a customer-oriented candidate with a ‘can do’ attitude. Our ideal candidate is driven to achieve goals and maintain a great customer experience, and is bi-lingual in Spanish
 
The ideal candidate will have 3-5 years of experience in an office environment, experience in a restaurant or janitorial space, or relevant experience handling 20+ business-to-business accounts per week. Candidates must excel at collaboration, teamwork, and self-starting. Independence, exceptional organizational skills, time management, follow-up, follow-through, written communication, and an understanding of the sales process are necessary.  Future growth opportunities include transitioning to our sales team.
 
Responsibilities include, but are not limited to: 
  • Manage accounts receivable and the billing process
  • Assists clients in placing text, phone, email, and online orders
  • Assisting the office team with quotes, returns, pricing, and onboarding new clients
  • Backs up members of the internal office team for vacations and sickness
  • Answering telephone calls and emails from customers and clients, and directing them to the relevant staff
  • Assists Account Managers with their respective clients
  • Creation and implementation of internal procedures to assist the office team in operating more effectively and efficiently 
 Salary: $22.00-$25.00 per hour, depending on relevant experience, and 50% company-paid health insurance following 60 days of employment. 
Qualifications: 
  • Proven work experience in an office environment
  • Account Management experience with expertise in handling 20 or more accounts weekly
  • Excellent communication skills with a customer service attitude
  • Strong analytical and organizational skills
  • High School Degree required. College coursework or an associate degree preferred, which may be substituted with 2-4 years of experience in customer service
  • Proficient in Microsoft Office (Word, Excel, Outlook)
  • Strong focus on the quality of work and the ability to self-check work for accuracy
  • Adhere to deadlines all the while maintaining a high standard of professionalism and character 
  • Multi-lingual (Spanish) Must be proficient in speaking Spanish and English

Preferred Qualifications: 
  • Restaurant Management or restaurant experience
  • Business-to-business sales experience
  • Prior use of a CRM (Salesforce, HubSpot, or Sage)
  • Multi-lingual (Spanish) Must be proficient in speaking Spanish and English

If interested in applying, please use this link , please copy and paste the below link into your browser to apply
https://ramsupplyco.bamboohr.com/careers/26