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Client Success Manager Jobs in Atlanta, GA (NOW HIRING)

Aderant

Associate Client Success Manager

Atlanta, GA · On-site

Aderant is seeking a Assoc. Client Success Manager Aderant is a global industry leading software company providing comprehensive business management solutions for law firms and other professional ...

Worldpay, Inc.

Client Success Manager II

Atlanta, GA · On-site

$56K - $95K/yr

The Client Success Manager (CSM) II is responsible for driving client satisfaction, solution adoption, and overall success for a specific solution. By serving as a strategic partner, the CSM ensures ...

FIS

Client Success Manager II

Atlanta, GA · On-site

$56K - $95K/yr

The Client Success Manager (CSM) II is responsible for driving client satisfaction, solution adoption, and overall success for a specific solution. By serving as a strategic partner, the CSM ensures ...

Coreforce

Client Success Manager I - (CSMI)

Atlanta, GA · On-site

$55K - $70K/yr

Join Our Team as a Client Success Manager I - (CSM I) Company: Coreforce Location: Atlanta, GA (Headquarters) Job Type: Full-time Salary: Based on Experience Company Overview: Coreforce is an ...

nimble

Client Success Manager, RCM

Atlanta, GA · On-site

The Client Success Manager is responsible for the overall management, servicing, and profitability of assigned client accounts and for meeting established objectives for their portfolio of clients.

FIS

Team Lead, Client Success Manager

Atlanta, GA · On-site

The Client Success Manager (CSM) Team Lead is responsible for leading a team of CSMs while directly managing a portfolio of clients driving client satisfaction, solution adoption, value realization ...

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Showing results 21-40

All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Atlanta, GA

Client Success Manager information

See Atlanta, GA salary details

$31.9K

$81.5K

$137.3K

How much do client success manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for client success manager in Atlanta, GA is $81,485.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,400.00 and $97,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

What does a client success manager do?

A client success manager is responsible for building strong relationships with clients, ensuring they receive value from products or services, and addressing their needs to promote retention and satisfaction. They often coordinate with sales, support, and product teams, using tools like CRM software to monitor client health and identify opportunities for upselling or renewal. The role requires strong communication skills and a focus on customer outcomes.
More about Client Success Manager jobs
What are the most commonly searched types of Client Success jobs in Atlanta, GA? The most popular types of Client Success jobs in Atlanta, GA are:
What are popular job titles related to Client Success Manager jobs in Atlanta, GA? For Client Success Manager jobs in Atlanta, GA, the most frequently searched job titles are:
What job categories do people searching Client Success Manager jobs in Atlanta, GA look for? The top searched job categories for Client Success Manager jobs in Atlanta, GA are:
What cities near Atlanta, GA are hiring for Client Success Manager jobs? Cities near Atlanta, GA with the most Client Success Manager job openings:
Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Atlanta, GA as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $81,485 per year, or $39.2 per hour.

Associate Client Success Manager

Aderant

Atlanta, GA • On-site

Full-time

Posted 10 days ago

Job description

Aderant is a global industry leading software company providing comprehensive business management solutions for law firms and other professional services organizations with a mission to help them run a better business. We are motivated by a collective desire to drive the legal industry to the forefront of innovation. With over 2,500 clients around the world, including 95 of the top AmLaw 100 firms, we are changing the outside perception of the legal sphere; where there was once resistance to modernization, we are creating a culture that embraces new ideas and technology.
At Aderant, the "A" is more than just a letter. It is a representation of how we fulfill our foundational purpose, serving our clients. It embodies our core values and reminds us that to achieve success, every day must start with the "A". We bring the "A" to life by fostering a culture of innovation, collaboration, and personal growth. We encourage our diverse teams to bring their whole selves to work - ideas, experience, and passion - to drive our mission forward.
Our people are our strength.
Aderant is seeking a Assoc. Client Success Manager
Aderant is a global industry leading software company providing comprehensive business management solutions for law firms and other professional services organizations with a mission to help them run a better business. We are motivated by a collective desire to drive the legal industry to the forefront of innovation. With over 2,500 clients around the world, including 95 of the top AmLaw 100 firms, we are changing the outside perception of the legal sphere; where there was once resistance to modernization, we are creating a culture that embraces new ideas and technology.
At Aderant, the "A" is more than just a letter. It is a representation of how we fulfill our foundational purpose, serving our clients. It embodies our core values and reminds us that to achieve success, every day must start with the "A". We bring the "A" to life by fostering a culture of innovation, collaboration, and personal growth. We encourage our diverse teams to bring their whole selves to work - ideas, experience, and passion - to drive our mission forward. Our people are our strength.
Job Title: Assoc. Client Success Manager (CSM)
Role Level: Mid to Senior Individual Contributor (portfolio-dependent)
Reports To: Director/Sr. Director/, Client Success
Role Purpose
The Client Success Manager (CSM) is accountable for ensuring customers achieve meaningful business outcomes through successful adoption, value realization, and proactive risk management. Acting as a trusted partner, the CSM drives clarity, alignment, and accountability across the customer lifecycle to support retention, renewal, and long-term growth.
CSMs operate across different engagement models depending on customer tier, product complexity, and risk profile, while maintaining consistent ownership of outcomes and client health.
Core Responsibilities
Outcome Ownership & Value Realization
  • Translate customer goals and challenges into clearly defined success outcomes

  • Develop and maintain structured plans that align outcomes, actions, owners, and timelines

  • Track progress and ensure closure of root causes impacting client success

Adoption & Enablement
  • Drive adoption and effective use of assigned Aderant solutions

  • Guide customers on best practices, workflows, and operationalization

  • Support time-to-value through structured planning and ongoing engagement

Proactive Risk Management
  • Monitor client health indicators (usage, adoption progress, CSAT, engagement signals)

  • Identify and address risk early in partnership with Support, Product, Professional Services, and Sales

  • Initiate structured recovery plans when outcomes or relationships are at risk

Cross-Functional Coordination
  • Serve as the central point of coordination across internal teams to ensure success

  • Set and manage expectations with customers and internal stakeholders

  • Escalate appropriately and participate in executive-level discussions when needed

Communication & Client Advocacy
  • Maintain clear, consistent communication with customers regarding progress, risks, and next steps

  • Represent the voice of the customer internally

  • Document insights, lessons learned, and systemic issues

Retention & Growth Enablement
  • Support renewal readiness through demonstrated value and outcome achievement

  • Identify expansion or optimization opportunities in partnership with Sales and Services

  • Contribute to customer advocacy where appropriate

Qualifications
  • 3-7+ years of experience in Customer/Client Success, Professional Services, Implementation, Support, Consulting, or related client-facing roles in a B2B SaaS or technology-enabled services environment

  • Demonstrated ability to own customer outcomes, including driving adoption, value realization, risk mitigation, or recovery through structured plans

  • Strong capability translating complex products and technical concepts into clear business outcomes for customers

  • Proven experience coordinating across cross-functional teams (Support, Product, Professional Services, Sales) to resolve issues and achieve results

  • Ability to manage multiple customer relationships with strong prioritization, organization, and follow-through

  • High emotional intelligence with the ability to build trusted advisor relationships, including in high-pressure or escalated situations

  • Comfort using data, usage insights, and health indicators to identify risk, demonstrate value, and guide customer conversations

  • Disciplined communicator with strong written, verbal, and documentation skills

  • Experience with CRM and Customer Success platforms (e.g., Salesforce, Gainsight, Totango, or similar) preferred

Apply