ZipRecruiter

Log In

1

Client Success Manager Jobs in Columbus, GA (NOW HIRING)

Norican Group

Customer Success Engineer

Lagrange, GA · On-site

We lead for sustainability, ensuring the company's long-term success and viability by innovating in ... Manage a diverse portfolio of customers, guiding them to fully leverage the digitalization ...

wheelabrator

Customer Success Engineer

Lagrange, GA

We lead for sustainability, ensuring the company's long-term success and viability by innovating in ... Manage a diverse portfolio of customers, guiding them to fully leverage the digitalization ...

next page

Showing results 1-20

All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Columbus, GA

Client Success Manager information

See Columbus, GA salary details

$29.1K

$74.4K

$125.3K

How much do client success manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for client success manager in Columbus, GA is $74,353.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,300.00 and $88,600.00 per year, depending on experience, location, and employer.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

More about Client Success Manager jobs

What job categories do people searching Client Success Manager jobs in Columbus, GA look for?

The top searched job categories for Client Success Manager jobs in Columbus, GA are:

What cities near Columbus, GA are hiring for Client Success Manager jobs?

Cities near Columbus, GA with the most Client Success Manager job openings:

Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Columbus, GA as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $74,353 per year, or $35.7 per hour.

Customer Success Engineer

Norican Group

Lagrange, GA • On-site

Full-time

Medical, Life, Retirement, PTO

Re-posted 14 days ago

Job description

Join Norican Group - Where Innovation Meets Excellence
About Us
Norican Group is the proud home to five leading, globally operating brands: DISA, StrikoWestofen, Wheelabrator, Monitizer, and Simpson, all supported by our dedicated Norican digital data engineers. As one strong global partner, we serve our customers better, faster, and more efficiently, providing them with access to all we have to offer. From melting, dosing, and molding through to surface preparation, we provide solutions to solve our customers' challenges.
Why Join Us?
  • Global Network: Be part of a global network of engineering expertise, manufacturing capacity, and service support.
  • Innovation: Work with the latest knowledge and know-how to keep our customers performing at their best.
  • Sustainability: We lead for sustainability, ensuring the company's long-term success and viability by innovating in all that we do.
  • Diversity & Teamwork: Embrace and build on diversity and teamwork. Our differences make us strong, and we value diverse voices and perspectives.
  • Commitment: Deliver on commitments to all stakeholders, increasing profit and sustainability for our customers, creating a safe and enjoyable working environment, and treating suppliers fairly.
  • Employee Development: Develop your potential and excellence. We invest in and grow your capabilities, giving you confidence and trust to make changes, and rewarding achievers and learners.

Benefits
  • Competitive health insurance options
  • Employer paid Short-Term and Long-Term Disability coverage
  • Employer paid life insurance
  • Employer paid critical illness and accidental coverage
  • 401k with employer match
  • Paid vacation and sick time
  • Paid holidays
  • Annual bonus opportunity

Role Overview
The Customer Success Engineer is responsible for:
  • Customer Management: Manage a diverse portfolio of customers, guiding them to fully leverage the digitalization potential of the Monitizer suite. Act as a trusted advisor, ensuring post-implementation adoption and user satisfaction through proactive engagement.
  • Technical Understanding: Analyze and understand customers' technical, process, and business challenges to create detailed project specifications, including network architectures, data connections, and deployment plans. Serve as a liaison between customers and internal teams to ensure alignment on solution requirements and outcomes.
  • Solution Implementation: Define and implement customer solutions, including process data mapping, validation, user onboarding, training, and identifying opportunities for continuous improvement.
  • Collaboration: Work closely with customers to gather requirements and collaborate with the IOT team to transform raw data into valuable insights.
  • Customer Engagement: Engage with customers to ensure positive outcomes, post-sales value realization, and identify upsell opportunities.
  • Technical Expertise: Provide technical expertise and training through seminars, sales meetings, and other educational initiatives.
  • Primary Contact: Serve as the primary day-to-day contact for customers, ensuring timely and high-quality project delivery in collaboration with project management and product or LOB experts.
  • Support: Offer first-level support to all customers, ensuring digital products function effectively and customers fully realize the platform's benefits.
  • Feedback Loop: Continuously gather customer feedback and share insights with the product development team to drive platform improvements.
  • Onboarding and Integration: Lead the onboarding process for new customers, especially those involving third-party equipment or specific solutions like PRESCRIBE, and collaborate with Norican LOB engineering and project management teams to address technical issues and questions.

Qualifications & Experience
  • A degree in Engineering (electrical/industrial/foundry technology) or similar education
  • Work experience as a service, production or process engineer, ideally in the equipment or foundry industry
  • Proactive with outstanding problem-solving skills
  • Proven customer management skills
  • Experience of working with Linux
  • Knowledge of programming languages is a plus, such as cloud services, computer networks, IoT protocols such as MQTT, OPC -UA, software version management or software deployment
  • Fast learner that can quickly grasp technological and business value drivers
  • Strong communication and interpersonal skills with the ability to articulate technical concepts or recommendations clearly to customers (across levels)
  • High level of social competence and team spirit, ideally with past international exposure
  • Self-driven and highly motivated hands-on mentality
  • Passion for driving business value to customers through new digital technologies
  • Good written and verbal English skills
  • Willingness to travel

Applicants must be authorized to work for any employer in the U.S. Norican Group is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, marital status, veteran status, or any other characteristic protected by law. Our policies and practices are designed to ensure that all qualified applicants receive fair consideration for employment and that employees are treated equitably in all aspects of their employment. We comply with all applicable federal, state, and local laws governing non-discrimination in employment.

Apply