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Client Success Manager Jobs in Utah (NOW HIRING)

Entrata

Customer Success Manager

Lehi, UT · On-site +1

Independently manage client relationships, offering strategic guidance and platform insights * Analyze client usage data and provide recommendations to improve engagement and outcomes * Resolve ...

Motivosity

Customer Success Manager

Lehi, UT · On-site

Join Motivosity as a Customer Success Manager Come join Motivosity as a Customer Success Manager! Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the ...

CSC

Customer Success Manager

Logan, UT · On-site

Customer Success Manager (West Coast) Hybrid Work Model (3 days onsite, 2 days remote)Location ... This position requires extensive client contact, including some face-to-face meetings, and the ...

Motivosity

Customer Success Manager

Lehi, UT · Hybrid

$65K - $95K/yr

Come join Motivosity as a Customer Success Manager! Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time ...

Motivosity

Customer Success Manager

Lehi, UT · On-site

$65K - $95K/yr

Come join Motivosity as a Customer Success Manager! Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time ...

Motivosity

Customer Success Manager

Lehi, UT · On-site

$65K - $95K/yr

Come join Motivosity as a Customer Success Manager! Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time ...

Morgan Stanley

Client Service Associate

Sandy, UT · On-site

$13.75 - $19/hr

Client Success Management: The Client Success Management (CSM) organization provides ongoing corporate client stock plan servicing on both the Shareworks and Equity Edge Online platforms, for ...

Morgan Stanley

Client Service Associate

Sandy, UT · On-site

$13.75 - $19/hr

Client Success Management: The Client Success Management (CSM) organization provides ongoing corporate client stock plan servicing on both the Shareworks and Equity Edge Online platforms, for ...

Morgan Stanley

Client Service Associate

Sandy, UT · On-site

$13.75 - $19/hr

Client Success Management: The Client Success Management (CSM) organization provides ongoing corporate client stock plan servicing on both the Shareworks and Equity Edge Online platforms, for ...

Morgan Stanley

Client Service Associate

Sandy, UT · On-site

$13.75 - $19/hr

Client Success Management: The Client Success Management (CSM) organization provides ongoing corporate client stock plan servicing on both the Shareworks and Equity Edge Online platforms, for ...

Lumion

Customer Success Manager

South Jordan, UT · On-site

Customer Success Manager | Full Time, In-Person, South Jordan, UT Lumion is a leader in innovative tuition solutions, providing advanced software and comprehensive servicing for educational ...

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Client Success Manager information

See Utah salary details

$29.6K

$75.6K

$127.5K

How much do client success manager jobs pay per year?

As of Sep 15, 2026, the average yearly pay for client success manager in Utah is $75,619.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,200.00 and $90,100.00 per year, depending on experience, location, and employer.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

More about Client Success Manager jobs

What are the most commonly searched types of Client Success jobs in Utah?

The most popular types of Client Success jobs in Utah are:

What are popular job titles related to Client Success Manager jobs in Utah?

For Client Success Manager jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Client Success Manager jobs in Utah look for?

The top searched job categories for Client Success Manager jobs in Utah are:

What cities in Utah are hiring for Client Success Manager jobs?

Cities in Utah with the most Client Success Manager job openings:

Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Utah as of September 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $75,619 per year, or $36.4 per hour.

Customer Success Manager

Lehi, UT • On-site, Remote

Entrata
Software Development • 1 - 5K employees
Learn more about Entrataexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Entrata rating

7.9

Company rating: 7.9 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology. Today, we power the industry's most essential operating system, serving owners and residents worldwide through a comprehensive suite of intelligent leasing, payment, and communication tools powered by cutting-edge AI. With a proven track record of sustained growth and a global team of more than 2,200 employees, we offer the rare combination of established stability and high-velocity innovation. Recognized by the Silicon Slopes Hall of Fame and the Utah Business Fast 50, Entrata fosters a culture of radical transparency and entrepreneurial energy. At Entrata, we create an environment where different perspectives are valued and respected. Those perspectives challenge assumptions, strengthen our decisions, and raise the bar as we reshape the global living experience through AI-powered solutions.

Are you a relationship builder who thrives on solving complex problems and turning clients into long-term partners? As a Customer Success Manager at Entrata, you'll serve as a trusted advisor, advocating for our customers while helping them unlock maximum value from our platform.
 
The Customer Success Manager is responsible for managing a diverse portfolio of clients and ensuring their continued success and growth on the Entrata platform. This role requires strong expertise in customer relationship management, problem-solving, and cross-functional collaboration. The individual in this position works independently to address complex client needs, provides strategic recommendations, and plays a key role in driving customer retention and product adoption. This role contributes to the improvement of internal processes and best practices to enhance the overall customer experience.
 
*For local Utah candidates, this position operates on a hybrid schedule with three days in our Lehi office (Tuesday through Thursday).
Responsibilities
  • Own and manage a diverse portfolio of mid-to-large customers, ensuring satisfaction, retention, and expansion
  • Lead strategic business reviews, offering data-driven insights and platform optimization recommendations
  • Collaborate cross-functionally with Support, Product, Development, and Sales teams to ensure cohesive client support and advocacy
  • Develop and implement tailored customer success plans, guiding customers through major product milestones and adoption cycles
  • Identify and mitigate risks related to client success, providing proactive solutions and escalations as needed
  • Contribute to the development and refinement of customer success methodologies, tools, and best practices
  • Represent customer needs and feedback in sprint reviews and product planning conversations
  • Ability to travel up to 15% of the time
Essential Functions
  • Independently manage client relationships, offering strategic guidance and platform insights
  • Analyze client usage data and provide recommendations to improve engagement and outcomes
  • Resolve moderately complex issues using sound judgment and business knowledge
  • Coordinate with internal teams to deliver a seamless customer experience
  • Travel that may include overnight stays to various marketing/customer events
  • Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently.
  • Maintain professional interaction with internal and external stakeholders
  • Ability to work in a fast-paced and high-stress environment
Minimum Qualifications
  • Strong analytical, communication, and project management skills
  • Proven ability to work independently while contributing to team and organizational goals
  • Effective in building and maintaining professional client relationships
  • Ability to tailor messaging and solutions to varied audiences and business contexts
Education and Experience Requirements
  • Bachelor's degree or equivalent experience
  • Typically requires a minimum of 5 years of related experience; or 3 years with a Master's degree; or equivalent experience
  • 2+ years of experience in a SaaS-based customer success, account management, or similar client-facing role
  • Experience working with Product and Development teams
  • Property management or real estate industry experience preferred
AI & Operational Fluency
  • AI Integration: Utilize company-approved GenAI tools to accelerate high-value deliverables.
  • Strategic Oversight: Exercise critical judgment as the "Human-in-the-Loop," by auditing AI outputs for factual accuracy, brand alignment, and the removal of hallucinations.
  • Data Governance: Ensures no proprietary or Personally Identifiable Information (PII) data is exposed to unauthorized models.
  • Prompt Competency: Demonstrates the ability to craft clear, context-rich prompts to achieve consistent, high-quality results across various business domains.
Physical Requirements
Work is performed in an office (or home office) environment as well as at corporate event locations, including conferences, client meetings, and trade shows. This role requires the ability to operate standard office equipment and keyboards. Sedentary and repetitive work may occur during administrative and planning tasks. The position also requires the ability to stand and move for extended periods during events. The employee must be able to lift and carry items weighing up to 25-40 pounds, including event materials, boxes, and equipment. Substantial movements (motions) of the wrists, hands, and/or fingers are required. Close visual acuity is necessary to perform activities such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; and reading or reviewing materials for extended periods.
$61,500 - $96,900 a year
This band covers the full salary range for the role. Your offer within this range will depend on factors like experience, skills, and internal equity.
 
Level - P3
 
Bonus Target: $10,000
Benefits:
Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.

Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.

HSA/FSA options and employer-paid disability benefits provided for eligible employees.

Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.

Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, gym memberships, mental health resources, wellness challenges, and employee assistance programs.

Entrata Cares programs offers opportunities for volunteerism, charity events, and giving back to our community.

Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.

Bi-annual swag drops for employees

Currently, Entrata hires in Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, Florida, Georgia, South Carolina, Ohio, Pennsylvania, and Illinois for Exempt roles and Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, and Florida for Non-Exempt roles. 

Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.

It's a great place to work! Will you join us?

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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