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Client Success Manager Jobs in California (NOW HIRING)

Ricochet360

The Client Success Manager will serve as the main point of contact for our portfolio clients, working with them to ensure application health, detect risks, and proactively address client concerns.

IPS Group

Associate Client Success Manager

San Diego, CA · On-site

$55K - $65K/yr

IPS Group is seeking an enthusiastic and customer-focused Associate Client Success Manager (ACSM) to support a portfolio of customer accounts and help ensure a positive client experience. This ...

nimble

Client Success Manager, RCM

Irvine, CA

The Client Success Manager is responsible for the overall management, servicing, and profitability of assigned client accounts and for meeting established objectives for their portfolio of clients.

SDG

Client Success Manager (Remote)

Los Angeles, CA · Remote

Manage the client relationship by overseeing everything from status calls to solution walkthroughs, feature training, and strategy sessions. * Maintain timelines for regular client support requests.

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Client Success Manager information

See California salary details

$32.1K

$82K

$138.2K

How much do client success manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for client success manager in California is $81,976.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,700.00 and $97,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

What does a client success manager do?

A client success manager is responsible for building strong relationships with clients, ensuring they receive value from products or services, and addressing their needs to promote retention and satisfaction. They often coordinate with sales, support, and product teams, using tools like CRM software to monitor client health and identify opportunities for upselling or renewal. The role requires strong communication skills and a focus on customer outcomes.
More about Client Success Manager jobs
What are the most commonly searched types of Client Success jobs in California? The most popular types of Client Success jobs in California are:
What are popular job titles related to Client Success Manager jobs in California? For Client Success Manager jobs in California, the most frequently searched job titles are:
What job categories do people searching Client Success Manager jobs in California look for? The top searched job categories for Client Success Manager jobs in California are:
What cities in California are hiring for Client Success Manager jobs? Cities in California with the most Client Success Manager job openings:
Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in California as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $81,976 per year, or $39.4 per hour.

Client Success Manager (Remote)

Ricochet360

Remote

Full-time

Re-posted 7 days ago

Job description

The Client Success Manager will serve as the main point of contact for our portfolio clients, working with them to ensure application health, detect risks, and proactively address client concerns. Delivering an outstanding customer experience during onboarding and support ensures our success. This is a TECHNICAL/IT role, not a sales role - it's about customer experience via onboarding and account management.

 

Key Responsibilities

  • Serve as the main point of contact for portfolio clients
  • Monitor clients' health, detect risks and proactively address concerns
  • Provide an excellent onboarding experience to new customers
  • Communicate with client and internal stakeholders
  • Identify and manage project work structure, tasks, deliverables, milestones, and dependencies
  • Interface with clients and the business team to determine solutions to problems
  • Create, manage and organize project documentation
  • Ensure that all project work is reviewed and meets quality & accuracy requirements
  • Analyze project success vs. challenges to improve on processes to make each new project more successful than the last
  • Think outside the box! Identify workarounds to achieve our goals


Requirements

Experience Requirements

  • Strong analytical and problem-solving skills
  • 3-4 years of experience in technical support/troubleshooting
  • A commanding desire to learn and succeed in technology
  • Excellent written and verbal communication skills (English)
  • Ability to work in a team and autonomously
  • Great interpersonal relations
  • Creativity and innovation is a key success factor
  • Knowledge of any of the following industry sectors is a plus: insurance, mortgage, banking, for-profit education, solar, technology
  • Scrum experience a plus
  • Full-stack engineering is a huge plus
  • College degree in Computer Science, Information Systems, or equivalent preferred


Behavioral Requirements

  • Integrity is fundamentally important to you
  • Authentically curious, you love learning and improving yourself
  • A desire to do brilliant things!
  • You are naturally entrepreneurial
  • You are streetwise
  • Team player with good collaborative skills
  • Ability to quickly adapt to change
  • Enjoys a fast-paced, dynamic, challenging work environment
Employment Type: FULL_TIME

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