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Client Success Leader Jobs (NOW HIRING)

Socket.dev

$75K - $85K/yr

What You'll Do * Partner with Client Success leadership to translate strategy into operational processes and workflows spanning Coaching and other client-facing programs, and lead their ...

RxAnte Inc.

Director, Client Success

Sterling, VA · Remote

$125K - $140K/yr

Works with Client Success leadership and cross-functional teams to develop the scope, deliverables ... resources, work plan, budget, and timing for new initiatives. * Analyzes and evaluates program ...

RxAnte

Director, Client Success

Sterling, VA · On-site

$125K - $140K/yr

Works with Client Success leadership and cross-functional teams to develop the scope, deliverables ... resources, work plan, budget, and timing for new initiatives. * Analyzes and evaluates program ...

RxAnte Inc

Director, Client Success

Sterling, VA · On-site

$125K - $140K/yr

Works with Client Success leadership and cross-functional teams to develop the scope, deliverables ... resources, work plan, budget, and timing for new initiatives. * Analyzes and evaluates program ...

Dow Jones

Client Success Manager

New York, NY · On-site

Share feedback, adoption insights, and emerging needs with Product, Marketing, Sales, Customer Care, and Client Success leadership. * Partner with the Enterprise Customer Care & Voice of Customer ...

News Corporation

Share feedback, adoption insights, and emerging needs with Product, Marketing, Sales, Customer Care, and Client Success leadership. * Partner with the Enterprise Customer Care & Voice of Customer ...

Dow Jones & Company, Inc.

Share feedback, adoption insights, and emerging needs with Product, Marketing, Sales, Customer Care, and Client Success leadership. * Partner with the Enterprise Customer Care & Voice of Customer ...

Storyful

Client Success Manager

Manhattan, NY · On-site

Act as the voice of the client internally Share feedback, adoption insights, and emerging needs with Product, Marketing, Sales, Customer Care, and Client Success leadership. Partner with the ...

News Corporation

Client Success Manager

Manhattan, NY · On-site

Share feedback, adoption insights, and emerging needs with Product, Marketing, Sales, Customer Care, and Client Success leadership. * Partner with the Enterprise Customer Care & Voice of Customer ...

Nttlimited

Director, Client Success

Ohio, IL · On-site

Leads a team of Client Success Management professionals (Client Success Specialists and potentially Client Success Country Leads) in delivering strategic Client Success Management objectives.

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Client Success Leader information

See salary details

$32.5K

$83.1K

$140K

How much do client success leader jobs pay per year?

As of Sep 13, 2026, the average yearly pay for client success leader in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a client success leader?

Client Success Leaders are professionals responsible for ensuring that a company's clients achieve their desired outcomes while using the company's products or services. They act as a bridge between the company and its clients, focusing on building strong relationships, understanding client needs, and proactively addressing any challenges. Their role often includes onboarding new clients, providing ongoing support, and driving customer satisfaction and retention. By advocating for the client internally, they help improve products and services based on client feedback.

How does a client success leader typically collaborate with sales and product teams to enhance client satisfaction?

Client Success Leaders play a pivotal role in bridging communication between clients, sales, and product teams. They regularly gather client feedback and relay it to product teams for improvements, while working closely with sales to ensure client expectations are met from onboarding through ongoing support. This cross-functional collaboration helps tailor solutions to client needs and resolve any issues quickly, leading to higher satisfaction and retention. As a result, strong communication and relationship-building skills are essential in this role.

What are the key skills and qualifications needed to thrive as a client success leader, and why are they important?

To thrive as a Client Success Leader, you need a strong background in account management, customer relationship management, and a proven track record of driving client retention and growth, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, data analytics tools, and customer feedback systems is typically required. Exceptional communication, problem-solving, and leadership skills help build trust and effectively address client needs while managing a team. These skills are crucial for ensuring client satisfaction, fostering long-term partnerships, and achieving organizational goals.

What is the difference between Client Success Leader vs Customer Success Manager?

AspectClient Success LeaderCustomer Success Manager
CredentialsRelevant experience in client management, industry-specific knowledgeSimilar credentials, often with certifications in customer success or account management
Work EnvironmentLeads teams, develops strategies, manages key accountsManages customer accounts, provides support, and ensures satisfaction
Employer & Industry UsageUsed in SaaS, tech, and service industries for leadership rolesCommon across various industries for client-facing roles
Search & Comparison IntentPeople looking for leadership roles in client successIndividuals seeking direct customer account management roles

The main difference is that a Client Success Leader typically oversees teams and strategic initiatives to ensure client retention and growth, while a Customer Success Manager focuses on managing individual client accounts and day-to-day support. Both roles require strong communication skills and industry knowledge, but the Leader position involves higher-level planning and team management.

What cities are hiring for Client Success Leader jobs?

Cities with the most Client Success Leader job openings:

What states have the most Client Success Leader jobs?

States with the most job openings for Client Success Leader jobs include:

What are popular job titles related to Client Success Leader jobs?

For Client Success Leader jobs, the most frequently searched job titles are:

Client Success Leader jobs near you
Infographic showing various Client Success Leader job openings in the United States as of August 2026, with employment types broken down into 77% Full Time, 19% Part Time, and 4% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Client Success Manager

Miami, FL • On-site

eMed LLC
See more jobs at eMed LLCexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Client Success Manager
Location: Miami, FL or Chicago, IL
About eMed
eMed is a digital health leader powered by its Empathetic AI™ Population Health Platform. We partner with employers, governments, unions, and payers to deliver innovative solutions that improve health outcomes and reduce healthcare costs. Our GLP-1 weight management program combines at-home diagnostics with telehealth services to identify, onboard, and support patients - driving sustained outcomes through continuous care and adherence support.
Job Summary
We are looking for a client-obsessed Client Success Manager to join our growing Client Success team. This role is responsible for managing a portfolio of eMed's B2B clients, providing white-glove service and proactive support to ensure client satisfaction, retention, and growth. As a key point of contact, you will work cross-functionally to implement client programs, track performance, and deliver measurable outcomes that reinforce eMed's value as a strategic partner.
Essential Duties & Responsibilities
  • Serve as the primary day-to-day contact for assigned clients, delivering high-touch, concierge-level service.
  • Own the full client lifecycle, including onboarding, implementation, performance monitoring, expansion, and renewal support.
  • Act as a trusted advisor to clients by understanding their goals, business drivers, and success metrics.
  • Coordinate across internal teams (e.g., Clinical, Operations, Marketing, Product) to ensure timely delivery and execution of client initiatives.
  • Proactively identify and resolve client issues, anticipating needs and providing strategic recommendations.
  • Deliver regular performance reports, dashboards, and data-driven insights that demonstrate ROI and program impact.
  • Support the Client Success leadership team with strategic planning, client growth opportunities, and account health metrics.
  • Ensure timely and accurate documentation of all client interactions, feedback, and milestones within CRM systems (e.g., Salesforce).
  • Participate in client QBRs, presentations, and check-ins as needed.
  • Stay current on eMed products, services, and industry trends to best support client needs.
  • Leverage AI-powered tools to streamline reporting, automate routine workflows, and free up time for higher-value client engagement.

Knowledge, Skills, & Abilities
  • Ability to manage multiple clients and priorities in a fast-paced, high-growth environment.
  • Strong communication, relationship-building, and project management skills.
  • High attention to detail, responsiveness, and problem-solving ability.
  • Experience with CRM tools (e.g., Salesforce), client reporting, and account health tracking.
Qualifications
  • Bachelor's degree in business, Communications, Health Administration or related field (or equivalent experience).
  • 3-5 years of experience in account management, client success, or partner services, preferably in healthcare, benefits, or similar.
  • Proficiency with CRM systems (e.g., Salesforce) and standard productivity tools (Microsoft Office, Google Workspace).
  • Excellent verbal and written communication skills, with the ability to engage and influence executive stakeholders.

Preferred Qualifications
  • Familiarity with healthcare regulations (HIPAA), interoperability standards, and payer/provider ecosystems.
  • Experience using AI tools to improve efficiency, reporting, or client deliverables
  • Project management certification or training (e.g., Six Sigma, PMP, or Agile).
  • Experience with BI tools or working with large datasets.

Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k with Company Match)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off
  • Short Term & Long-Term Disability
  • Training & Development
  • Catered breakfast and lunch daily, snacks
  • Wellness Resources

eMed is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by federal, state, or local law. eMed complies with applicable federal, state, and local employment laws and regulations, including the Americans with Disabilities Act (ADA).

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