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Client Success Leader Jobs in Minnesota (NOW HIRING)

Sodexo

Senior Director, Client Success

Minneapolis, MN · On-site +1

$156K - $242K/yr

Client Success leaders support portfolios of approximately 55-60 accounts with focus dedicated to a limited number (~10) of large, strategic, or important accounts determined by leadership. Oversees ...

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Client Success Leader information

What is a client success leader?

Client Success Leaders are professionals responsible for ensuring that a company's clients achieve their desired outcomes while using the company's products or services. They act as a bridge between the company and its clients, focusing on building strong relationships, understanding client needs, and proactively addressing any challenges. Their role often includes onboarding new clients, providing ongoing support, and driving customer satisfaction and retention. By advocating for the client internally, they help improve products and services based on client feedback.

How does a client success leader typically collaborate with sales and product teams to enhance client satisfaction?

Client Success Leaders play a pivotal role in bridging communication between clients, sales, and product teams. They regularly gather client feedback and relay it to product teams for improvements, while working closely with sales to ensure client expectations are met from onboarding through ongoing support. This cross-functional collaboration helps tailor solutions to client needs and resolve any issues quickly, leading to higher satisfaction and retention. As a result, strong communication and relationship-building skills are essential in this role.

What are the key skills and qualifications needed to thrive as a client success leader, and why are they important?

To thrive as a Client Success Leader, you need a strong background in account management, customer relationship management, and a proven track record of driving client retention and growth, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, data analytics tools, and customer feedback systems is typically required. Exceptional communication, problem-solving, and leadership skills help build trust and effectively address client needs while managing a team. These skills are crucial for ensuring client satisfaction, fostering long-term partnerships, and achieving organizational goals.

What is the difference between Client Success Leader vs Customer Success Manager?

AspectClient Success LeaderCustomer Success Manager
CredentialsRelevant experience in client management, industry-specific knowledgeSimilar credentials, often with certifications in customer success or account management
Work EnvironmentLeads teams, develops strategies, manages key accountsManages customer accounts, provides support, and ensures satisfaction
Employer & Industry UsageUsed in SaaS, tech, and service industries for leadership rolesCommon across various industries for client-facing roles
Search & Comparison IntentPeople looking for leadership roles in client successIndividuals seeking direct customer account management roles

The main difference is that a Client Success Leader typically oversees teams and strategic initiatives to ensure client retention and growth, while a Customer Success Manager focuses on managing individual client accounts and day-to-day support. Both roles require strong communication skills and industry knowledge, but the Leader position involves higher-level planning and team management.

Client Success Leader jobs near you
Infographic showing various Client Success Leader job openings in Minnesota as of August 2026, with employment types broken down into 78% Full Time, 15% Part Time, and 7% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution.

Client Success Operations Intern

Richfield, MN

Job Board | Minnestar
See more jobs at Job Board | Minnestarexternal

Full-time, Part-time, Internship

PTO

Posted 5 days ago

Job description

As the Client Success Operations Intern you will support the Client Success team in delivering exceptional customer experiences through reporting, customer engagement support, process documentation, and operational excellence. This role provides hands-on experience in customer lifecycle management, customer analytics, and account support while working closely with Client Success Leads and cross-functional partners. This internship will also provide you the opportunity to develop industry related skills in a professional environment, network with Best Buy employees and explore a wide range of career paths.
This internship will be available from June to August 2027. This role is hybrid, which means you will be required to work on site Monday through Thursday at the Best Buy corporate office in Richfield, Minnesota. You can work virtually from home or another nonBest Buy location on Friday. The recruiter or hiring manager will provide more details during the hiring process.
This internship has the potential to lead to a full-time opportunity. This position is not eligible for immigration sponsorship.
Housing Note: A limited number of company-sponsored summer housing slots are available near corporate headquarters for non-local candidates. 
What you'll do
 
  • Support Client Success Leads with customer engagement activities and follow-up tasks.
  • Prepare reports, dashboards, and presentations to track customer health, engagement, and satisfaction.
  • Monitor customer feedback, survey results, and action items to support continuous improvement.
  •  Assist with customer onboarding activities and customer communications.
  • Collaborate with clients, sales teams, cross-functional partners, and leaders in a fast-paced environment.
  • Participate in team meetings, training sessions, and cross-functional initiatives across the business.

Basic qualifications
 
  • Must be pursuing an associate or bachelor's degree from an accredited college or university in Business, Marketing, Communication, Data Analytics, or a related field, graduating between fall 2027 and spring 2028
  • Must be able to work in the Richfield, MN corporate office 4 days a week, Monday through Thursday
  • Must be able to work 40 hours a week Monday-Friday between the hours of 8:00am-5pm (Central Time)
  • Must be able to commit to the internship start and end date of 5/31/2027- 8/6/2027 

Preferred qualifications
 
  • Strong organizational and time-management skills, with the ability to manage multiple priorities
  • Analytical mindset with strong attention to detail and the ability to identify trends and insights from data
  • Proficiency in Microsoft Excel, PowerPoint, and other productivity tools
  • Customer-focused mindset; customer service, retail, hospitality, or other customer-facing experience is a plus
  • Curiosity, initiative, and a willingness to learn in a fast-paced environment
  • Experience with CRM systems, EDI, or CXML data

What's in it for you
We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:
  • Competitive pay
  • Generous employee discount
  • Physical and mental well-being support

Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.
Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.
For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.
About us
As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.
Best Buy is an equal opportunity employer.

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