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Client Success Leader Jobs in Florida (NOW HIRING)

Arrive Logistics

Client Success Associate

Tampa, FL · On-site

Client Success Associate The next Tampa Client Success cohort start date is in January 2027! Our ... Arrive Logistics is a leading transportation and technology company in North America, with plans to ...

Arrive Logistics

Client Success Manager

Tampa, FL · On-site

Who We Are Arrive Logistics is a leading transportation and technology company in North America ... Who We Want As a Client Success Manager at Arrive, you will lead a team managing our highest-volume ...

Arrive Logistics

Client Success Manager

Tampa, FL · On-site

Who We Are Arrive Logistics is a leading transportation and technology company in North America ... Who We Want As a Client Success Manager at Arrive, you will lead a team managing our highest-volume ...

Arrive Logistics

Client Success Associate

Tampa, FL

Who We Are Arrive Logistics is a leading transportation and technology company in North America ... As a Client Success Associate, you will be responsible for the daily operations of existing and new ...

Huzzle

Client Success Manager

Tampa, FL · On-site

About Huzzle At Huzzle, we connect exceptional talent with top opportunities at leading companies ... On Site ( Tampa, Florida ) Job Summary We are hiring a Client Success Manager , high-impact role ...

Arrive Logistics

Client Success Associate

Tampa, FL · On-site

Who We Are Arrive Logistics is a leading transportation and technology company in North America ... As a Client Success Associate, you will be responsible for the daily operations of existing and new ...

Huzzle

Client Success Manager

Tampa, FL

About Huzzle At Huzzle, we connect exceptional talent with top opportunities at leading companies ... On Site ( Tampa, Florida ) Job Summary We are hiring a Client Success Manager , high-impact role ...

Gartner, Inc.

Client Success Associate

Fort Myers, FL · On-site

The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure ... IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas ...

Gartner, Inc.

Client Success Associate

Fort Myers, FL · On-site

The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure ... IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas ...

Gartner

Client Success Associate

Fort Myers, FL · On-site

The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure ... IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas ...

Hearst

Client Success Specialist

Winter Park, FL · On-site

Client Success Specialist WESH 2, the NBC affiliate in Orlando, Florida is looking for a Client ... leading television station group. Responsibilities * Enter and maintain all national or local ...

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Client Success Leader information

What is a client success leader?

Client Success Leaders are professionals responsible for ensuring that a company's clients achieve their desired outcomes while using the company's products or services. They act as a bridge between the company and its clients, focusing on building strong relationships, understanding client needs, and proactively addressing any challenges. Their role often includes onboarding new clients, providing ongoing support, and driving customer satisfaction and retention. By advocating for the client internally, they help improve products and services based on client feedback.

How does a client success leader typically collaborate with sales and product teams to enhance client satisfaction?

Client Success Leaders play a pivotal role in bridging communication between clients, sales, and product teams. They regularly gather client feedback and relay it to product teams for improvements, while working closely with sales to ensure client expectations are met from onboarding through ongoing support. This cross-functional collaboration helps tailor solutions to client needs and resolve any issues quickly, leading to higher satisfaction and retention. As a result, strong communication and relationship-building skills are essential in this role.

What are the key skills and qualifications needed to thrive as a client success leader, and why are they important?

To thrive as a Client Success Leader, you need a strong background in account management, customer relationship management, and a proven track record of driving client retention and growth, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, data analytics tools, and customer feedback systems is typically required. Exceptional communication, problem-solving, and leadership skills help build trust and effectively address client needs while managing a team. These skills are crucial for ensuring client satisfaction, fostering long-term partnerships, and achieving organizational goals.

What is the difference between Client Success Leader vs Customer Success Manager?

AspectClient Success LeaderCustomer Success Manager
CredentialsRelevant experience in client management, industry-specific knowledgeSimilar credentials, often with certifications in customer success or account management
Work EnvironmentLeads teams, develops strategies, manages key accountsManages customer accounts, provides support, and ensures satisfaction
Employer & Industry UsageUsed in SaaS, tech, and service industries for leadership rolesCommon across various industries for client-facing roles
Search & Comparison IntentPeople looking for leadership roles in client successIndividuals seeking direct customer account management roles

The main difference is that a Client Success Leader typically oversees teams and strategic initiatives to ensure client retention and growth, while a Customer Success Manager focuses on managing individual client accounts and day-to-day support. Both roles require strong communication skills and industry knowledge, but the Leader position involves higher-level planning and team management.

Client Success Leader jobs near you
Infographic showing various Client Success Leader job openings in Florida as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution.

Client Success Manager

Miami, FL • On-site

eMed LLC.
See more jobs at eMed LLC.external

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Job description

Client Success Manager

Location: Miami, FL or Chicago, IL

About eMed

eMed is a digital health leader powered by its Empathetic AI Population Health Platform. We partner with employers, governments, unions, and payers to deliver innovative solutions that improve health outcomes and reduce healthcare costs. Our GLP-1 weight management program combines at-home diagnostics with telehealth services to identify, onboard, and support patients - driving sustained outcomes through continuous care and adherence support.

Job Summary

We are looking for a client-obsessed Client Success Manager to join our growing Client Success team. This role is responsible for managing a portfolio of eMed’s B2B clients, providing white-glove service and proactive support to ensure client satisfaction, retention, and growth. As a key point of contact, you will work cross-functionally to implement client programs, track performance, and deliver measurable outcomes that reinforce eMed’s value as a strategic partner.

Essential Duties & Responsibilities
  • Serve as the primary day-to-day contact for assigned clients, delivering high-touch, concierge-level service.
  • Own the full client lifecycle, including onboarding, implementation, performance monitoring, expansion, and renewal support.
  • Act as a trusted advisor to clients by understanding their goals, business drivers, and success metrics.
  • Coordinate across internal teams (e.g., Clinical, Operations, Marketing, Product) to ensure timely delivery and execution of client initiatives.
  • Proactively identify and resolve client issues, anticipating needs and providing strategic recommendations.
  • Deliver regular performance reports, dashboards, and data-driven insights that demonstrate ROI and program impact.
  • Support the Client Success leadership team with strategic planning, client growth opportunities, and account health metrics.
  • Ensure timely and accurate documentation of all client interactions, feedback, and milestones within CRM systems (e.g., Salesforce).
  • Participate in client QBRs, presentations, and check-ins as needed.
  • Stay current on eMed products, services, and industry trends to best support client needs.
  • Leverage AI-powered tools to streamline reporting, automate routine workflows, and free up time for higher-value client engagement.
Knowledge, Skills, & Abilities
  • Ability to manage multiple clients and priorities in a fast-paced, high-growth environment.
  • Strong communication, relationship-building, and project management skills.
  • High attention to detail, responsiveness, and problem-solving ability.
  • Experience with CRM tools (e.g., Salesforce), client reporting, and account health tracking.
Qualifications
  • Bachelor’s degree in Business, Communications, Health Administration or related field (or equivalent experience).
  • 3-5 years of experience in account management, client success, or partner services, preferably in healthcare, benefits, or similar.
  • Proficiency with CRM systems (e.g., Salesforce) and standard productivity tools (Microsoft Office, Google Workspace).
  • Excellent verbal and written communication skills, with the ability to engage and influence executive stakeholders.
Preferred Qualifications
  • Familiarity with healthcare regulations (HIPAA), interoperability standards, and payer/provider ecosystems.
  • Experience using AI tools to improve efficiency, reporting, or client deliverables.
  • Project management certification or training (e.g., Six Sigma, PMP, or Agile).
  • Experience with BI tools or working with large datasets.
Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k with Company Match)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off
  • Short Term & Long Term Disability
  • Training & Development
  • Catered breakfast and lunch daily, snacks
  • Wellness Resources
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