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Client Success Leader Jobs in Wisconsin (NOW HIRING)

Diamond Assets

Client Success Manager

Milton, WI · On-site

This position is responsible for planning and executing service pickups, as well as leading deployment projects. The Client Success Manager will collaborate closely with internal departments across ...

Diamond Assets

Client Success Manager

Milton, WI · On-site

This position is responsible for planning and executing service pickups, as well as leading deployment projects. The Client Success Manager will collaborate closely with internal departments across ...

Diamond Assets

WI · On-site

This position is responsible for planning and executing service pickups, as well as leading deployment projects. The Client Success Manager will collaborate closely with internal departments across ...

Diamond Assets

Client Success Manager

Milton, WI · On-site

This position is responsible for planning and executing service pickups, as well as leading deployment projects. The Client Success Manager will collaborate closely with internal departments across ...

Diamond Assets LLC

WI · On-site

This position is responsible for planning and executing service pickups, as well as leading deployment projects. The Client Success Manager will collaborate closely with internal departments across ...

Sodexo

Senior Director, Client Success

Madison, WI · On-site +1

$156K - $242K/yr

Client Success leaders support portfolios of approximately 55-60 accounts with focus dedicated to a limited number (~10) of large, strategic, or important accounts determined by leadership. Oversees ...

Vald Performance Pty

WI · On-site

About the VALD Client Success Team Our Client Success team is dedicated to assisting clients in ... VALD is the world leader in technology for the allied health industry, providing innovative ...

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Client Success Leader information

What is a client success leader?

Client Success Leaders are professionals responsible for ensuring that a company's clients achieve their desired outcomes while using the company's products or services. They act as a bridge between the company and its clients, focusing on building strong relationships, understanding client needs, and proactively addressing any challenges. Their role often includes onboarding new clients, providing ongoing support, and driving customer satisfaction and retention. By advocating for the client internally, they help improve products and services based on client feedback.

How does a client success leader typically collaborate with sales and product teams to enhance client satisfaction?

Client Success Leaders play a pivotal role in bridging communication between clients, sales, and product teams. They regularly gather client feedback and relay it to product teams for improvements, while working closely with sales to ensure client expectations are met from onboarding through ongoing support. This cross-functional collaboration helps tailor solutions to client needs and resolve any issues quickly, leading to higher satisfaction and retention. As a result, strong communication and relationship-building skills are essential in this role.

What are the key skills and qualifications needed to thrive as a client success leader, and why are they important?

To thrive as a Client Success Leader, you need a strong background in account management, customer relationship management, and a proven track record of driving client retention and growth, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, data analytics tools, and customer feedback systems is typically required. Exceptional communication, problem-solving, and leadership skills help build trust and effectively address client needs while managing a team. These skills are crucial for ensuring client satisfaction, fostering long-term partnerships, and achieving organizational goals.

What is the difference between Client Success Leader vs Customer Success Manager?

AspectClient Success LeaderCustomer Success Manager
CredentialsRelevant experience in client management, industry-specific knowledgeSimilar credentials, often with certifications in customer success or account management
Work EnvironmentLeads teams, develops strategies, manages key accountsManages customer accounts, provides support, and ensures satisfaction
Employer & Industry UsageUsed in SaaS, tech, and service industries for leadership rolesCommon across various industries for client-facing roles
Search & Comparison IntentPeople looking for leadership roles in client successIndividuals seeking direct customer account management roles

The main difference is that a Client Success Leader typically oversees teams and strategic initiatives to ensure client retention and growth, while a Customer Success Manager focuses on managing individual client accounts and day-to-day support. Both roles require strong communication skills and industry knowledge, but the Leader position involves higher-level planning and team management.

What cities in Wisconsin are hiring for Client Success Leader jobs?

Cities in Wisconsin with the most Client Success Leader job openings:

Client Success Leader jobs near you
Infographic showing various Client Success Leader job openings in Wisconsin as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution.

Client Success Manager

Milton, WI • On-site

Diamond Assets
See more jobs at Diamond Assetsexternal

Full-time

Posted 13 days ago

Job description

Company Overview

It's not enough to have the right technology today, you must have a plan for tomorrow, too. At Diamond Assets we service schools, businesses, and governments by creating sustainable technology plans that ensure equitable access to technology for their current fleet but also well into the future. In addition, we take pride in delivering the highest-quality refurbished Apple products at an affordable price. Through our lifecycle through upcycle approach, we strive to meet our mission of providing equitable and affordable access to technology.

Position Title: Client Success Manager

Job Description

The Client Success Manager is a critical role supporting the growth and success of the organization. This position is responsible for planning and executing service pickups, as well as leading deployment projects. The Client Success Manager will collaborate closely with internal departments across Diamond Assets to ensure effective communication and successful project delivery.

This position will have Project Managers, Logistics Coordinators, and Recovery Specialists reporting directly to it and will oversee their performance and development.

This role reports directly to the Senior Vice President of Operations.

Roles & Responsibilities

  • Provide weekly/monthly reports as needed on pickup coordination and service projects
  • Update and manage ERP systems in coordination with necessary pickup or service information
  • Review and collaborate with CSM team on availability and pickup scheduling
  • Ensure necessary project details are obtain from CSM via Salesforce
  • Manage via field operations via Salesforce throughout the pickup process
  • Coordinate pickups/services utilizing Diamond Asset team of Asset Recovery Specialists
  • Utilize third party resources to complete pickup/services when applicable
  • Coordinate mail in process; utilize third party services when applicable
  • Effectively communicate with shipping & receiving personnel
  • Oversight intake process to ensure pickup quantities are correct; investigate pickup discrepancies
  • Operate with regards to efficiencies and cost reductions for both pick up and service operations
  • Oversight of device evaluation reports for Diamond Assets Customers. Maintaining that customer reports are completed in a timely manner to ensure on-time payment
  • Support the Project Manager-Enterprise, Project Manager-Education, and the Project Management Lead in developing and implementing new processes and procedures.
  • Perform other duties as needed

Key Skills & Qualifications

  • Must be organized, logical, and willing to adapt quickly
  • Must have effective problem-solving skills
  • Must have high level of education and experience within fast paced service environment
  • Knowledge of geographies and mapping
  • Reliable transportation required
  • Coaching, mentoring and leadership ability within a small team setting
  • Effective communication, including writing, speaking and interpersonal communication
  • Excellent organization and time management skills
  • Great collaboration and teamwork skills
Employment Type: FULL_TIME

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