Client Success Leader
Atlanta, GA · On-site
The Client Success Leader is accountable for leading a team who works with existing clients toward realizing business value from our relationship, services, and solutions ultimately driving solution ...
Client Success Leader
Atlanta, GA · On-site
The Client Success Leader is accountable for leading a team who works with existing clients toward realizing business value from our relationship, services, and solutions ultimately driving solution ...
Client Success Leader
Atlanta, GA · On-site
Georgia, 470 East Paces ferry Road, Atlanta, GA 30305, USA The Client Success Leader is accountable for leading a team who works with existing clients toward realizing business value from our ...
Client Success Leader
Atlanta, GA · On-site
Georgia, 470 East Paces ferry Road, Atlanta, GA 30305, USA The Client Success Leader is accountable for leading a team who works with existing clients toward realizing business value from our ...
Client Success Leader
Atlanta, GA · On-site
The Client Success Leader is accountable for leading a team who works with existing clients toward realizing business value from our relationship, services, and solutions ultimately driving solution ...
Client Success Leader
Atlanta, GA · On-site
The Client Success Leader is accountable for leading a team who works with existing clients toward realizing business value from our relationship, services, and solutions ultimately driving solution ...
Client Success Leader
Atlanta, GA · On-site
The Client Success Leader is accountable for leading a team who works with existing clients toward realizing business value from our relationship, services, and solutions ultimately driving solution ...
Client Success Leader
Atlanta, GA · On-site
The Client Success Leader is accountable for leading a team who works with existing clients toward realizing business value from our relationship, services, and solutions ultimately driving solution ...
Client Success Leader
Atlanta, GA · On-site
The Client Success Leader is accountable for leading a team who works with existing clients toward realizing business value from our relationship, services, and solutions ultimately driving solution ...
Client Success Leader
Atlanta, GA · On-site
The Client Success Leader is accountable for leading a team who works with existing clients toward realizing business value from our relationship, services, and solutions ultimately driving solution ...
The Client Success Leader is accountable for leading a team who works with existing clients toward realizing business value from our relationship, services, and solutions ultimately driving solution ...
The Client Success Leader is accountable for leading a team who works with existing clients toward realizing business value from our relationship, services, and solutions ultimately driving solution ...
Translate data into actionable insights, enabling Client Success leaders to make proactive, informed decisions. Process & Enablement * Design, document, and launch scalable processes, workflows, and ...
Quick apply
Translate data into actionable insights, enabling Client Success leaders to make proactive, informed decisions. Process & Enablement * Design, document, and launch scalable processes, workflows, and ...
Client Success Executive
Atlanta, GA · On-site
$72K - $98K/yr
Client Success Executive Your Opportunity The Client Success Executive is responsible for working ... leading complex discussions. * Strong business acumen with a track record of driving customer ...
Quick apply
Client Success Executive
Atlanta, GA · On-site
$72K - $98K/yr
Client Success Executive Your Opportunity The Client Success Executive is responsible for working ... leading complex discussions. * Strong business acumen with a track record of driving customer ...
Client Success Executive
Atlanta, GA · On-site
Client Success Executive Full Time Cust Success Man Atlanta, GA, US 2 days ago Requisition ID: 1103 ... leading complex discussions. * Strong business acumen with a track record of driving customer ...
Client Success Executive
Atlanta, GA · On-site
Client Success Executive Full Time Cust Success Man Atlanta, GA, US 2 days ago Requisition ID: 1103 ... leading complex discussions. * Strong business acumen with a track record of driving customer ...
Client Success Executive
Atlanta, GA · On-site
Client Success Executive Full Time Cust Success Man Atlanta, GA, US 9 days ago Requisition ID: 1103 ... leading complex discussions. * Strong business acumen with a track record of driving customer ...
Client Success Executive
Atlanta, GA · On-site
Client Success Executive Full Time Cust Success Man Atlanta, GA, US 9 days ago Requisition ID: 1103 ... leading complex discussions. * Strong business acumen with a track record of driving customer ...
Client Success Strategist
Atlanta, GA · On-site
Client Success Strategist Department: Sales Reporting To: Director of Sales Employment Type ... About Us Audacy is a leading audio content and entertainment company. As champions of audio, we ...
Client Success Strategist
Atlanta, GA · On-site
Client Success Strategist Department: Sales Reporting To: Director of Sales Employment Type ... About Us Audacy is a leading audio content and entertainment company. As champions of audio, we ...
Client Success Strategist
Atlanta, GA · Hybrid
Client Success Strategist Department: Sales Reporting To: Director of Sales Employment Type ... About Us Audacy is a leading audio content and entertainment company. As champions of audio, we ...
Client Success Strategist
Atlanta, GA · Hybrid
Client Success Strategist Department: Sales Reporting To: Director of Sales Employment Type ... About Us Audacy is a leading audio content and entertainment company. As champions of audio, we ...
Client Success Strategist
Atlanta, GA · On-site
Client Success Strategist Department: Sales Reporting To: Director of Sales Employment Type ... About Us Audacy is a leading audio content and entertainment company. As champions of audio, we ...
Client Success Strategist
Atlanta, GA · On-site
Client Success Strategist Department: Sales Reporting To: Director of Sales Employment Type ... About Us Audacy is a leading audio content and entertainment company. As champions of audio, we ...
Client Success Strategist
Atlanta, GA · Hybrid
Client Success Strategist Department: Sales Reporting To: Director of Sales Employment Type ... Audacy is a leading audio content and entertainment company. As champions of audio, we connect with ...
Client Success Strategist
Atlanta, GA · Hybrid
Client Success Strategist Department: Sales Reporting To: Director of Sales Employment Type ... Audacy is a leading audio content and entertainment company. As champions of audio, we connect with ...
Client Success Manager
Atlanta, GA · On-site
Individuals in a Client Success Management (CSM) role are responsible for the end-to-end success of ... Leads business reviews (ie. QBRs/SBRs) to communicate value realized, progress against goals, and ...
Client Success Manager
Atlanta, GA · On-site
Individuals in a Client Success Management (CSM) role are responsible for the end-to-end success of ... Leads business reviews (ie. QBRs/SBRs) to communicate value realized, progress against goals, and ...
Client success manager
Atlanta, GA · On-site
Client Success Manager Location: Atlanta, GA About Us ... Sciera is a leading provider of Market Intelligence products and solutions, specializing in ...
Client success manager
Atlanta, GA · On-site
Client Success Manager Location: Atlanta, GA About Us ... Sciera is a leading provider of Market Intelligence products and solutions, specializing in ...
Client Success Manager
Atlanta, GA · On-site +1
Overview Individuals in a Client Success Management (CSM) role are responsible for the end-to-end ... Leads business reviews (ie. QBRs/SBRs) to communicate value realized, progress against goals, and ...
Client Success Manager
Atlanta, GA · On-site +1
Overview Individuals in a Client Success Management (CSM) role are responsible for the end-to-end ... Leads business reviews (ie. QBRs/SBRs) to communicate value realized, progress against goals, and ...
Client Success Manager
Atlanta, GA · On-site +1
Overview Individuals in a Client Success Management (CSM) role are responsible for the end-to-end ... Leads business reviews (ie. QBRs/SBRs) to communicate value realized, progress against goals, and ...
Client Success Manager
Atlanta, GA · On-site +1
Overview Individuals in a Client Success Management (CSM) role are responsible for the end-to-end ... Leads business reviews (ie. QBRs/SBRs) to communicate value realized, progress against goals, and ...
Client Success Manager II
Atlanta, GA · Hybrid
Join Our Team as a Client Success Manager II (CSM II) Company: Coreforce Location: Atlanta Job Type ... Build trusted relationships with operational leaders, administrators, and executive stakeholders
Client Success Manager II
Atlanta, GA · Hybrid
Join Our Team as a Client Success Manager II (CSM II) Company: Coreforce Location: Atlanta Job Type ... Build trusted relationships with operational leaders, administrators, and executive stakeholders
Client Success Manager II
Atlanta, GA · On-site
$78K - $100K/yr
Join Our Team as a Client Success Manager II (CSM II) Company: Coreforce Location: Atlanta Job Type ... Build trusted relationships with operational leaders, administrators, and executive stakeholders
Client Success Manager II
Atlanta, GA · On-site
$78K - $100K/yr
Join Our Team as a Client Success Manager II (CSM II) Company: Coreforce Location: Atlanta Job Type ... Build trusted relationships with operational leaders, administrators, and executive stakeholders
Client Success Leader information
What is a client success leader?
Client Success Leaders are professionals responsible for ensuring that a company's clients achieve their desired outcomes while using the company's products or services. They act as a bridge between the company and its clients, focusing on building strong relationships, understanding client needs, and proactively addressing any challenges. Their role often includes onboarding new clients, providing ongoing support, and driving customer satisfaction and retention. By advocating for the client internally, they help improve products and services based on client feedback.
How does a client success leader typically collaborate with sales and product teams to enhance client satisfaction?
Client Success Leaders play a pivotal role in bridging communication between clients, sales, and product teams. They regularly gather client feedback and relay it to product teams for improvements, while working closely with sales to ensure client expectations are met from onboarding through ongoing support. This cross-functional collaboration helps tailor solutions to client needs and resolve any issues quickly, leading to higher satisfaction and retention. As a result, strong communication and relationship-building skills are essential in this role.
What are the key skills and qualifications needed to thrive as a client success leader, and why are they important?
To thrive as a Client Success Leader, you need a strong background in account management, customer relationship management, and a proven track record of driving client retention and growth, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, data analytics tools, and customer feedback systems is typically required. Exceptional communication, problem-solving, and leadership skills help build trust and effectively address client needs while managing a team. These skills are crucial for ensuring client satisfaction, fostering long-term partnerships, and achieving organizational goals.
What is the difference between Client Success Leader vs Customer Success Manager?
| Aspect | Client Success Leader | Customer Success Manager |
|---|---|---|
| Credentials | Relevant experience in client management, industry-specific knowledge | Similar credentials, often with certifications in customer success or account management |
| Work Environment | Leads teams, develops strategies, manages key accounts | Manages customer accounts, provides support, and ensures satisfaction |
| Employer & Industry Usage | Used in SaaS, tech, and service industries for leadership roles | Common across various industries for client-facing roles |
| Search & Comparison Intent | People looking for leadership roles in client success | Individuals seeking direct customer account management roles |
The main difference is that a Client Success Leader typically oversees teams and strategic initiatives to ensure client retention and growth, while a Customer Success Manager focuses on managing individual client accounts and day-to-day support. Both roles require strong communication skills and industry knowledge, but the Leader position involves higher-level planning and team management.
What cities in Georgia are hiring for Client Success Leader jobs?
Cities in Georgia with the most Client Success Leader job openings:
Client Success Leader
Atlanta, GA • On-site
American Software
Full-time
Re-posted yesterday
Job description
ABOUT THE COMPANY
Accelerating the digital sustainable supply chain, Logility helps companies seize new opportunities, sense and respond to changing market dynamics, and more profitably manage their complex global businesses. The Logility® Digital Supply Chain Platform leverages an innovative blend of artificial intelligence (AI) and advanced analytics to automate planning, accelerate cycle times, increase precision, improve operating performance, break down business silos and deliver greater visibility. Logility’s SaaS-based platform transforms sales and operations planning (SandOP) and integrated business planning (IBP) processes; demand, inventory, and replenishment planning; global sourcing; quality and compliance management; product life cycle management; supply and inventory optimization; manufacturing planning and scheduling; retail merchandise planning, assortment, and allocation. Logility clients include Big Lots, Husqvarna Group, Parker Hannifin, Sonoco Products, and Red Wing Shoe Company. To learn how Logility can help you make smarter decisions faster, visit www.logility.com.
Job Description:
The Client Success Leader is accountable for leading a team who works with existing clients toward realizing business value from our relationship, services, and solutions ultimately driving solution adoption, business value, and client retention.
Responsibilities:
Our next Client Success Leader will need to have a passion to help clients while effectively managing the team and programs to achieve enterprise (vs. department) level engagement in their assigned accounts. They will develop growth strategy for each assigned account and conduct regular cadence of client business reviews and measure and report on overall client health metrics. This leader will be accountable for building programs to drive positive referenceability and retention across the install base and manage select clients to ensure retention and growth. They will be responsible for proactively identifying issues, initiate resolutions, and stimulate growth within client base while simultaneously identifying and closing new expansion opportunities within assigned accounts. Collaborating with Marketing on outreach programs will be imperative to drive value and growth.
The Client Success Leader will need to be an avid and proficient recruiter of talent for his/her organization as well as the company in general. Collaborates with peers and talent team to create and update Job scorecards to align to today’s roles. Effectively interviews candidates and actively on-boards new team members and effectively mentors them to becoming proficient team members.
Recruiting Guidelines:
· 5 Years of Client Success Management experience
· MBA is highly desirable, 4-year college degree required
· Demonstrated the ability to manage a team of at least ten
· Prior experience with tech touch application like Gainsight preferable