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Client Success Associate Jobs in New Rochelle, NY

Versana

Client Success Operations Associate

New York, NY

$110K - $130K/yr

The Client Success Operations Associate reporting to the Head of Product, Client Success will partner closely with Product and Go-To-Market (GTM) teams to support the operational success of Versana ...

Versana

Client Success Operations Associate

New York, NY · On-site

$110K - $130K/yr

The Client Success Operations Associate reporting to the Head of Product, Client Success will partner closely with Product and Go-To-Market (GTM) teams to support the operational success of Versana ...

Business Insider

Client Success Manager

New York, NY · On-site

$80K - $90K/yr

This role reports directly to the Associate Director of Client Success and sits on the Revenue Strategy team. This position is based in our New York City HQ with an in-office presence of at least 2 ...

New

Claritev

Client Success Manager

Manhattan, NY · On-site

The Associate Client Success Manager will support the Client Success team in ensuring the success and satisfaction of our healthcare payor clients. This entry-level role will assist in managing ...

TIAA

Client Success Manager

New York, NY · On-site

$90K - $125K/yr

We are seeking a Client Success Manager to play a critical role in shaping the client experience ... We equip our associates with future-focused skills and AI tools that enable us to advance our ...

TIAA

Client Success Manager

New York, NY · On-site

$90K - $125K/yr

We are seeking a Client Success Manager to play a critical role in shaping the client experience ... We equip our associates with future-focused skills and AI tools that enable us to advance our ...

Playbook

Customer Success Associate

Hoboken, NJ · On-site

About the position The Customer Success Associate will be expected to deliver superior support ... client satisfaction. * Drive customer software engagement and development of power users across ...

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All JobsClient Success Associate JobsClient Success Associate Jobs in New Rochelle, NY

Client Success Associate information

See New Rochelle, NY salary details

$19K

$54.5K

$95.7K

How much do client success associate jobs pay per year?

As of Jun 13, 2026, the average yearly pay for client success associate in New Rochelle, NY is $54,531.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,100.00 and $67,400.00 per year, depending on experience, location, and employer.

What is the difference between Client Success Associate vs Customer Support Specialist?

AspectClient Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer relationsOften a high school diploma or associate degree; training provided
Work EnvironmentProactive engagement, building long-term client relationshipsReactive support, resolving immediate customer issues
Employer & Industry UsageCommon in SaaS, tech, and service industriesWidespread across retail, telecom, and tech sectors

The main difference is that a Client Success Associate focuses on proactive relationship management and ensuring client satisfaction over time, while a Customer Support Specialist primarily handles reactive problem-solving and technical issues. Both roles require strong communication skills but serve different stages of the customer journey.

What does a Client Success Associate do?

A Client Success Associate is responsible for ensuring that clients have a positive experience with a company’s products or services. They act as a primary point of contact for clients, helping with onboarding, addressing concerns, and providing ongoing support. Their goal is to build strong relationships, increase customer satisfaction, and help clients achieve their desired outcomes. They may also collaborate with sales, product, and support teams to resolve issues and identify opportunities for improving the client experience.

How does a Client Success Associate typically collaborate with other departments to address client needs?

As a Client Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure client satisfaction and resolve issues efficiently. This often involves participating in cross-functional meetings, relaying client feedback to relevant departments, and coordinating solutions for complex client requests. Effective communication and teamwork are essential, as you'll act as a bridge between clients and internal teams to ensure expectations are met and ongoing improvements are made.

What are the key skills and qualifications needed to thrive as a Client Success Associate, and why are they important?

To thrive as a Client Success Associate, you need strong relationship-building abilities, problem-solving skills, and a background in business or communications, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) tools like Salesforce or HubSpot and proficiency with data tracking systems are typically required. Exceptional communication, active listening, and adaptability help professionals stand out in this client-facing role. These skills and qualities are vital for fostering client satisfaction, resolving issues efficiently, and supporting long-term business growth.
What are the most commonly searched types of Client Success jobs in New Rochelle, NY? The most popular types of Client Success jobs in New Rochelle, NY are:
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Client Success Associate jobs near you
Client Success Associate (Associate Account Manager)

Client Success Associate (Associate Account Manager)

WebMD

Newark, NJ • On-site

$58K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Description
Position at WebMD
Medscape, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers.
WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.
Job Summary:
Medscape, a division of WebMD, is the leading online destination for physicians and healthcare professionals worldwide. Medscape develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers.
We're looking for an experienced and motivated client services professional to join our Client Success Organization. You will be responsible for building and maintaining strong post-sale/execution customer satisfaction, acting as the day-to-day lead on assigned accounts, and ensuring the timely and successful delivery of our solutions according to customer needs and objectives. This job is for you if you are an extremely organized individual, have the ability to manage multiple priorities, excel in a deadline-driven environment, and have strong communication skills with the ability to pivot.
Responsibilities:
  • Build and maintain strong client relationships, including onsite presence as needed
  • Support overall client satisfaction by providing the highest caliber customer-service experience
  • Partner with Sales to help meet client and internal goals and improve overall business performance
  • Manage day-to-day partnership and collaboration with all departments from sale to execution and launch
  • Collaborate with internal teams including Project Managers throughout the development lifecycle to ensure overall project health, including asset review, internal kick off meetings, Client reviews, quality checks, etc.
  • Support regular client-facing communications and adhering to client communication standards by preparing and distributing kick off materials, client status reports, contact reports, MLR meetings and follow ups, etc.
  • Ensure the timely and successful delivery of Medscape solutions in collaboration with customer needs and objectives
  • Learn and exhibit a thorough understanding of Medscape process to achieve optimum efficiency and speed to market
  • Demonstrate comprehensive understanding of revenue delivery and supporting overall team revenue goals
  • Client travel as required

Requirements:
  • Bachelor's degree preferred or will consider related experience.
  • Minimum of 1-2 years of experience with a combination of digital, agency and healthcare experience.
  • Minimum of 1-2 years of experience in Account Management or Client Service

Preferred Qualifications:
  • Experience in pharmaceutical/HCP advertising, or healthcare, or medical/legal/regulatory review process strongly desired; equivalent experience in a highly regulated industry may substitute
  • Familiarity with HCP-based clients including MLR process
  • Understanding of digital advertising
  • Ability to thrive in a fast-paced, collaborative environment

Salary Range: $58,500-65,000. This position is also eligible for a discretionary company bonus, based upon business results.
Employees in this position are eligible to participate in the company sponsored benefit programs, including the following within the first 12 months of employment:
  • Health Insurance (medical, dental, and vision coverage)
  • Paid Time Off (including vacation, sick leave, and flexible holiday days)
  • 401(k) Retirement Plan with employer matching
  • Life and Disability Insurance
  • Employee Assistance Program (EAP)
  • Commuter and/or Transit Benefits (if applicable)

Eligibility for specific benefits may vary based on job classification, schedule (e.g., full-time vs. part-time), work location and length of employment..

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