ZipRecruiter

Log In

1

Customer Success Associate Jobs in New Rochelle, NY

Playbook

Customer Success Associate

Hoboken, NJ · On-site

About the position The Customer Success Associate will be expected to deliver superior support services to our customers by reinforcing our customers' success and differentiating us from our ...

Bipsync

Customer Success Associate

New York, NY · On-site

$70K - $90K/yr

About The Role The Customer Success Associate will play a vital role in supporting and enhancing the experience of Bipsync's clients. This role is focused on providing day-to-day support ...

Onyx Games LLC

Customer Success Associate

New York, NY · On-site

The Role We're looking for a Customer Success Associate to join our growing team. In this role, you'll be the voice of Onyx and play a central role in shaping the user experience-owning support ...

next page

Showing results 1-20

All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in New Rochelle, NY

Customer Success Associate information

See New Rochelle, NY salary details

$19K

$54.5K

$95.7K

How much do customer success associate jobs pay per year?

As of Jul 13, 2026, the average yearly pay for customer success associate in New Rochelle, NY is $54,531.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,100.00 and $67,400.00 per year, depending on experience, location, and employer.

What is a Customer Success Associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is the role of a customer success associate?

A customer success associate is responsible for managing customer relationships, ensuring client satisfaction, and helping customers achieve their goals with a company's products or services. They often handle onboarding, support, and follow-up, using tools like CRM software to track interactions and outcomes.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

What are the key skills and qualifications needed to thrive as a Customer Success Associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a Customer Success Associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is a CSM salary?

A Customer Success Manager (CSM) salary varies depending on experience, location, and company size, but typically ranges from $60,000 to $100,000 annually in the United States. Entry-level CSMs may earn less, while those with more experience or in high-demand industries can earn higher compensation, often supplemented with bonuses or commissions. Strong communication skills and familiarity with customer relationship management (CRM) tools are important for success in this role.

Is customer success an entry level job?

Customer Success Associate roles are often entry-level positions that require strong communication and problem-solving skills. Many companies provide on-the-job training, and prior experience is not always necessary, making it accessible for recent graduates or those new to the field.

What Is a Customer Success Associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What jobs make $3,000 a month without a degree?

Customer Success Associate roles often pay around $3,000 or more per month, especially with experience and strong communication skills. These positions typically require familiarity with customer relationship management (CRM) tools and may offer remote or flexible schedules. Other jobs that can reach this income level without a degree include sales, administrative roles, and certain technical support positions.
More about Customer Success Associate jobs
What are the most commonly searched types of Customer Success jobs in New Rochelle, NY? The most popular types of Customer Success jobs in New Rochelle, NY are:
What job categories do people searching Customer Success Associate jobs in New Rochelle, NY look for? The top searched job categories for Customer Success Associate jobs in New Rochelle, NY are:
What cities near New Rochelle, NY are hiring for Customer Success Associate jobs? Cities near New Rochelle, NY with the most Customer Success Associate job openings:
Customer Success Associate jobs near you
Customer Success Associate

Customer Success Associate

Symphony Communication Services

New York, NY • On-site

$70K - $80K/yr

Full-time

Posted 14 days ago

Job description

About us @Symphony
Secure. Connected. Intelligent.
Symphony is an AI-powered communication and technology company fueled by interconnected platforms: messaging, voice, directory and analytics.
Our end-to-end encrypted technologies enable over 1,400 institutions to accelerate AI impact, prioritize data security, navigate complex regulatory compliance and optimize business interactions.
Role Description:
The Customer Success Associate supports customers post-sale by helping drive adoption and effective use of Symphony's platform. Working closely with the Account Management, Sales, and Customer Success teams, this role focuses on customer onboarding, engagement activities, and day-to-day support that enables customers to realise value from Symphony.
The Customer Success Associate has a good understanding of customer workflows, an interest in financial services, and growing knowledge of how Symphony is used across firms. They help deliver product demonstrations, support common use cases, and guide customers toward best practices. The Specialist collaborates across internal teams and ensures customer interactions run smoothly and efficiently.
Responsibilities:
  • Support the Account Management and Customer Success teams in onboarding and re-engagement activities to drive customer adoption and usage
  • Assist customers with deployment plans and coordination of engagement initiatives to ensure timely and smooth execution
  • Deliver standard product demonstrations and training sessions to help customers understand Symphony functionality and common best practices
  • Partner with Marketing and Product teams to maintain and update customer-facing resources (collateral, training materials, documentation)
  • Track engagement activities and adoption metrics; provide feedback and insights to help improve customer programs and internal processes
  • Work cross-functionally to support issue resolution and ensure a consistent, high-quality customer experience
  • Build subject-matter expertise in Symphony's platform and the industry to better support customer needs

Required Qualifications:
  • 1+ years of experience in Customer Success, Account Management, Support, or related client-facing roles in SaaS or technology
  • Highly organized and able to manage multiple customer activities simultaneously
  • Strong communication and presentation skills
  • Comfortable learning new technologies and supporting customers in a technical product environment
  • Enjoys a fast-paced environment and working directly with customers

Preferred Qualifications:
  • Experience in financial services, FinTech, or enterprise SaaS
  • Exposure to project coordination or customer onboarding
  • Familiarity with enterprise communication or collaboration tools
  • Proficiency in Spanish or Portuguese is a plus

Compensation:
  • Salary Range: $70,000 - 80,000 base salary per year
  • Bonus Plan

Benefits and Perks:
  • Regional specific competitive benefits
  • Build your own Benefits (BYOB) perk
  • Local events, team building, and development opportunities

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Apply