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Customer Success Associate Jobs in New Rochelle, NY

SinglePlatform

Customer Success Associate

New York, NY · On-site

In this role you will be responsible for training and on-boarding new customers and managing customer relationships through their entire life cycle. We're looking for superior people skills and a ...

SinglePlatform

Customer Success Associate

New York, NY · On-site

In this role you will be responsible for training and on-boarding new customers and managing customer relationships through their entire life cycle. We're looking for superior people skills and a ...

Colorwave Inc

Customer Success Manager

Manhattan, NY · On-site

$18/hr

Customer Success Associate Garage powers the exchange of critical assets across America's essential industries. We started with fire departments, where purchasing mission-critical vehicles and ...

Realty Plans

Client Success Associate

Stamford, CT · On-site

$22/hr

Client Success Associate We are seeking a Client Success Associate to join our luxury real estate ... In this role, you will communicate with customers to identify their needs, process requests ...

Realty Plans

Client Success Associate

Stamford, CT · On-site

$22/hr

Job Summary We are seeking a Client Success Associate to join our luxury real estate media team ... In this role, you will communicate with customers to identify their needs, process requests ...

Realty Plans

Client Success Associate

Stamford, CT · On-site

$22/hr

Job Summary We are seeking a Client Success Associate to join our luxury real estate media team ... In this role, you will communicate with customers to identify their needs, process requests ...

Realty Plans

Client Success Associate

Stamford, CT · On-site

$22/hr

Job Summary We are seeking a Client Success Associate to join our luxury real estate media team ... In this role, you will communicate with customers to identify their needs, process requests ...

Sunstone Credit

Partner Success Associate

Manhattan, NY · On-site

Partner Success Associate Sunstone Credit · New York City Location: Sunstone's New York City ... We have partners and customers that are diverse, and we are building a team that reflects that. Our ...

Fooda

Client Success Associate

New York, NY · On-site

As a Client Success Associate you will play a key role in managing day-to-day operations for the ... Regularly visit client locations to audit restaurants, gather feedback from customers, and build ...

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All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in New Rochelle, NY

Customer Success Associate information

See New Rochelle, NY salary details

$19K

$54.5K

$95.7K

How much do customer success associate jobs pay per year?

As of Aug 20, 2026, the average yearly pay for customer success associate in New Rochelle, NY is $54,531.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,100.00 and $67,400.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

More about Customer Success Associate jobs

What are the most commonly searched types of Customer Success jobs in New Rochelle, NY?

The most popular types of Customer Success jobs in New Rochelle, NY are:

What job categories do people searching Customer Success Associate jobs in New Rochelle, NY look for?

The top searched job categories for Customer Success Associate jobs in New Rochelle, NY are:

What cities near New Rochelle, NY are hiring for Customer Success Associate jobs?

Cities near New Rochelle, NY with the most Customer Success Associate job openings:

Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in New Rochelle, NY as of August 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 79% In-person, and 21% Remote job distribution, with an average salary of $54,531 per year, or $26.2 per hour.

Customer Success Associate

SinglePlatform

New York, NY • On-site

Full-time

Re-posted 7 days ago

Job description

Company Description
Job Description
SinglePlatform is looking for a driven, patient and passionate problem solver to join our team. In this role you will be responsible for training and on-boarding new customers and managing customer relationships through their entire life cycle. We're looking for superior people skills and a positive attitude.
At SinglePlatform, we're helping small businesses get discovered by allowing them to reach customers everywhere across the online universe. This means that the mom and pop coffee shop on the corner can have the same reach as the big guys from Seattle. And you can be a part of making that happen.
What you'll do:
  • On-board and train new customers
  • Build & strengthen customer relationships
  • Manage incoming calls and emails and handle appropriate follow-up calls and emails
  • Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction
  • Coordinate and train all new customer starts in an efficient and streamlined way
  • Have a comprehensive knowledge of the company's business model in order to answer all customer related inquires
  • Demonstrate the value of SinglePlatform to our customers every day by providing amazing customer support

Qualifications
What you have:
  • Bachelor's degree preferred
  • Mad multi-tasking skills
  • Exceptional verbal communication skills, especially over the phone
  • A positive, polite, confident, sincere and friendly disposition
  • The ability to solve problems & to think quickly on your feet (figuratively - we'll provide a chair)
  • The ability to stay calm, cool and collected during stressful phone conversations
  • Flexibility - we're growing and evolving, and you'll need to come along for the ride
  • An eye for detail

Additional Information
Videos To Watch
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