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Client Success Associate Jobs in New York (NOW HIRING)

Neara

Director of Client Success

Manhattan, NY · On-site

$150 - $250/hr

Directly manage our growing team Client Success Associates, with a mandate to grow and scale the team as the business expands. * Own the full management cycle: feedback, coaching, career development ...

IQVIA

Associate Client Success Director

Greenwich, CT · Remote

Position Summary Cedar Gate Technologies, an IQVIA business, is seeking a client-focused and relationship-driven professional to join our growing Client Success team as an Associate Client Success ...

IQVIA

Associate Client Success Director

Greenwich, CT · Remote

Position Summary Cedar Gate Technologies, an IQVIA business, is seeking a client-focused and relationship-driven professional to join our growing Client Success team as an Associate Client Success ...

Finario

Customer Success Associate

Stamford, CT · On-site

Customer Success Associate Finario is a fast growing Software-as-a-Service technology company ... Client Relationship Management - serve as the main point of contact to foster deeper value driven ...

Zelis

Client Success Director

Morristown, NJ · Hybrid

Every associate is expected - and empowered - to partner with AI to challenge the status quo ... Define and execute client success strategy across multiple regions or product lines, ensuring ...

Finario

Customer Success Associate

Stamford, CT · On-site

Customer Success Associates help implement and support users of the Finario application by ... Client Relationship Management - serve as the main point of contact to foster deeper value driven ...

Symphony

Customer Success Associate

Manhattan, NY · On-site

$70K - $80K/yr

The Customer Success Associate supports customers post-sale by helping drive adoption and effective ... client-facing roles in SaaS or technology * Highly organized and able to manage multiple customer ...

Finario

Customer Success Associate

Stamford, CT · On-site

Customer Success Associates help implement and support users of the Finario application by ... Client Relationship Management - serve as the main point of contact to foster deeper value driven ...

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Client Success Associate information

See New York salary details

$20.2K

$58K

$101.7K

How much do client success associate jobs pay per year?

As of Aug 22, 2026, the average yearly pay for client success associate in New York is $57,974.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,600.00 and $71,700.00 per year, depending on experience, location, and employer.

What does a Client Success Associate do?

A Client Success Associate is responsible for ensuring that clients have a positive experience with a company’s products or services. They act as a primary point of contact for clients, helping with onboarding, addressing concerns, and providing ongoing support. Their goal is to build strong relationships, increase customer satisfaction, and help clients achieve their desired outcomes. They may also collaborate with sales, product, and support teams to resolve issues and identify opportunities for improving the client experience.

What are the key skills and qualifications needed to thrive as a Client Success Associate?

To thrive as a Client Success Associate, you need strong relationship-building abilities, problem-solving skills, and a background in business or communications, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) tools like Salesforce or HubSpot and proficiency with data tracking systems are typically required. Exceptional communication, active listening, and adaptability help professionals stand out in this client-facing role. These skills and qualities are vital for fostering client satisfaction, resolving issues efficiently, and supporting long-term business growth.

How does a Client Success Associate typically collaborate with other departments to address client needs?

As a Client Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure client satisfaction and resolve issues efficiently. This often involves participating in cross-functional meetings, relaying client feedback to relevant departments, and coordinating solutions for complex client requests. Effective communication and teamwork are essential, as you'll act as a bridge between clients and internal teams to ensure expectations are met and ongoing improvements are made.

What is the difference between Client Success Associate vs Customer Support Specialist?

AspectClient Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer relationsOften a high school diploma or associate degree; training provided
Work EnvironmentProactive engagement, building long-term client relationshipsReactive support, resolving immediate customer issues
Employer & Industry UsageCommon in SaaS, tech, and service industriesWidespread across retail, telecom, and tech sectors

The main difference is that a Client Success Associate focuses on proactive relationship management and ensuring client satisfaction over time, while a Customer Support Specialist primarily handles reactive problem-solving and technical issues. Both roles require strong communication skills but serve different stages of the customer journey.

What are the most commonly searched types of Client Success jobs in New York?

The most popular types of Client Success jobs in New York are:

What are popular job titles related to Client Success Associate jobs in New York?

For Client Success Associate jobs in New York, the most frequently searched job titles are:

What job categories do people searching Client Success Associate jobs in New York look for?

The top searched job categories for Client Success Associate jobs in New York are:

What cities in New York are hiring for Client Success Associate jobs?

Cities in New York with the most Client Success Associate job openings:

Client Success Associate jobs near you
Infographic showing various Client Success Associate job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $57,974 per year, or $27.9 per hour.

Director of Client Success

Neara

Manhattan, NY • On-site

$150 - $250/hr

Other

Posted 16 days ago

Job description

Director of Client Success

Job type: Full Time · Department: Client Success · Work type: On-Site · USD 150,000-250,000 / year

New York, New York, United States

Onshore was founded to tackle a common problem: businesses wasting months chasing

documents, risking audits or missing incentives. At Onshore, unlock valuable tax

benefits like R&D Tax Credits, 179D Deductions, and Cost Segregation using innovative

consulting and advanced AI technology. Our efforts have returned millions to clients by

transforming untapped opportunities into tangible results. As we scale rapidly and

seize massive growth potential, we are seeking confident, curious and collaborative

professionals to help drive our next phase of expansion.

The Opportunity

The Director of Client Success will architect the operational backbone of our post-sale organization: standing up the processes, reporting, and technical fluency, while leading and scaling a team of Client Success Associates.

This role sits at the intersection of process, people, and product. You'll be the technical escalation point between client success, sales and leadership teams.

What You'll Do Build & Own the Operating System for Client Success

  • Audit current onboarding, project management, and escalation processes; identify gaps and build the improve playbooks .

  • Own the operational metrics such as revenue updates, invoicing status, and the ratio of accounts in-process versus stalled.

  • Take an iterative approach: pilot a process, keep what works, and be willing to scrap and rebuild what doesn't.

  • Communicate with executive leadership effectively regarding any and all things related to the CS department.

Be the Technical & Escalation Anchor

  • Develop genuine fluency in R&D tax credits and the other incentive programs

  • Onshore works in, well enough to field the hard client questions yourself.

  • Serve as the escalation point between the Client Success team and Account

  • Executives / leadership when a client relationship or technical issue needs a senior hand.

  • Lead technical discovery on complex accounts and translate client business operations into clear requirements the rest of the team can execute against —

  • including unresponsive or at-risk clients, where you set the plan of action.

Lead and Grow a High-Performing Team

  • Directly manage our growing team Client Success Associates, with a mandate to grow and scale the team as the business expands.

  • Own the full management cycle: feedback, coaching, career development, and performance management.

  • Build a "roll up your sleeves" culture — one where the team is proactive, adaptable, and comfortable doing whatever the client and the business need.

What You Bring

  • 10+ years in Client Success or Account Management within a SaaS, Fintech, or professional services environment, including at least 3 years leading and managing a team.

  • Strong operational background — you've rebuilt a process from scratch, not just followed one.

  • Experience standing up a Client Success function at an early- or growth-stage company.

  • Genuine technical curiosity: comfortable getting deep into a subject matter (tax, compliance, or a similarly technical domain) and willing to learn R&D tax credit work in depth.

  • A track record of using data to drive decisions, track team performance, and get ahead of churn before it happens.

  • Exceptional communication and presence — equally comfortable in a difficult client conversation and an internal leadership meeting.

  • Deep comfort with CRM and project management tools (Salesforce, etc.), and the ability to speak credibly with both engineers and executives.

  • Bachelor's degree in Business, Technology, or a related field.

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