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Client Success Associate Jobs in Alabama (NOW HIRING)

IBM Corporation

Required education Associate's Degree/College Diploma Preferred education Bachelor's Degree ... client success. * System Performance Optimization: Experience in analyzing complex system ...

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Client Success Associate information

See Alabama salary details

$16.8K

$48K

$84.3K

How much do client success associate jobs pay per year?

As of Jun 9, 2026, the average yearly pay for client success associate in Alabama is $48,030.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,400.00 and $59,400.00 per year, depending on experience, location, and employer.

What is a client success associate?

A client success associate is a professional responsible for managing client relationships, ensuring customer satisfaction, and helping clients achieve their goals with a company's products or services. They often communicate via phone, email, or chat, and may use customer relationship management (CRM) tools to track interactions and outcomes.

What is the difference between Client Success Associate vs Customer Support Specialist?

AspectClient Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer relationsOften a high school diploma or associate degree; training provided
Work EnvironmentProactive engagement, building long-term client relationshipsReactive support, resolving immediate customer issues
Employer & Industry UsageCommon in SaaS, tech, and service industriesWidespread across retail, telecom, and tech sectors

The main difference is that a Client Success Associate focuses on proactive relationship management and ensuring client satisfaction over time, while a Customer Support Specialist primarily handles reactive problem-solving and technical issues. Both roles require strong communication skills but serve different stages of the customer journey.

What does a Client Success Associate do?

A Client Success Associate is responsible for ensuring that clients have a positive experience with a company’s products or services. They act as a primary point of contact for clients, helping with onboarding, addressing concerns, and providing ongoing support. Their goal is to build strong relationships, increase customer satisfaction, and help clients achieve their desired outcomes. They may also collaborate with sales, product, and support teams to resolve issues and identify opportunities for improving the client experience.

How does a Client Success Associate typically collaborate with other departments to address client needs?

As a Client Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure client satisfaction and resolve issues efficiently. This often involves participating in cross-functional meetings, relaying client feedback to relevant departments, and coordinating solutions for complex client requests. Effective communication and teamwork are essential, as you'll act as a bridge between clients and internal teams to ensure expectations are met and ongoing improvements are made.

What are the key skills and qualifications needed to thrive as a Client Success Associate, and why are they important?

To thrive as a Client Success Associate, you need strong relationship-building abilities, problem-solving skills, and a background in business or communications, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) tools like Salesforce or HubSpot and proficiency with data tracking systems are typically required. Exceptional communication, active listening, and adaptability help professionals stand out in this client-facing role. These skills and qualities are vital for fostering client satisfaction, resolving issues efficiently, and supporting long-term business growth.
What are the most commonly searched types of Client Success jobs in Alabama? The most popular types of Client Success jobs in Alabama are:
What are popular job titles related to Client Success Associate jobs in Alabama? For Client Success Associate jobs in Alabama, the most frequently searched job titles are:
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What cities in Alabama are hiring for Client Success Associate jobs? Cities in Alabama with the most Client Success Associate job openings:
Client Success Associate jobs near you
Associate Director of Sales & Client Growth

Associate Director of Sales & Client Growth

Digital Motion Event Services

Birmingham, AL • On-site

Full-time

Posted 13 days ago

Job description

Associate Director of Sales & Client Growth

About Digital Motion

Join Digital Motion, a fast-growing, dynamic event planning, production, and technology services company. We partner with corporate and association clients to deliver seamless, high-content virtual, hybrid, and on-site events that engage, enlighten, and inspire. This is a unique opportunity to make a tangible difference in our Sales Division from day one and build your career into a key leadership role.

The Opportunity: Influence the Future of Sales and Growth

We are seeking a highly motivated, results-driven, and entrepreneurial professional to join our team, offering significant opportunity for development and a clear path toward future sales leadership. This is a foundational role where you will be instrumental in mastering our sales lifecycle, contributing immediately to aggressive revenue goals, and quickly taking the reins to build and expand our future sales team. Your success in this role is directly tied to your demonstrated ability to apply your sales expertise and business intelligence to drive company growth.

Key Responsibilities

  • Strategic Sales Execution: Actively engage in the full sales cycle, from meticulous lead qualification and introductory calls to creating and presenting detailed, high-impact proposals for new event business.
  • Revenue Growth: Work closely with executive leadership to implement, refine, and execute targeted strategies for client acquisition, consistently achieving and exceeding company sales targets.
  • Client Relationship Management: Serve as a primary point of contact for new and existing clients, skillfully nurturing these relationships into long-term strategic partnerships. Identify opportunities for upselling and ensure exceptional client satisfaction throughout the entire project lifecycle.
  • Sales Enablement: Assist in maintaining and managing critical sales documentation, tracking key performance metrics, and streamlining the sales-to-operations handover process to ensure a seamless and world-class client experience.
  • Leadership Development: Take a self-driven, proactive approach to mastering the complex event services and technology landscape, building the foundational knowledge necessary to manage and expand the future sales organization.

Required Qualifications

  • Education: A Bachelor's Degree in Sales, Business, Entrepreneurship, or a related field is required.
  • Experience: A minimum of 3 years of demonstrable success in client-facing business sales or technology sales is required.
  • Highly driven, persistent, and a proactive self-starter with a strong entrepreneurial mindset and proven ability to work independently.
  • Exceptional communication and interpersonal skills, with the professional acumen required to build rapport and trust with executive-level clients.
  • Detail-oriented and highly organized, with a proven ability to manage and prioritize multiple complex sales opportunities simultaneously.
  • A genuine problem solver who is dedicated to helping clients achieve successful event outcomes and possesses a client-first approach.

Office and Compensation Details

  • Location: This is an office-based position located in Birmingham, AL.
  • Physical Requirements: Must be able to perform computer-based work for extended periods (sitting, typing, and screen use) and possess the ability to lift up to 50 lbs and move light objects for office and meeting setup.
  • Compensation: We offer a competitive compensation package that includes a base salary and a rewarding commission structure designed to recognize and incentivize high performance in driving company growth.