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Client Success Agent Jobs in Florida (NOW HIRING)

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Client Success Agent information

What is a client success agent?

A client success agent is a professional responsible for ensuring clients are satisfied with a company's products or services. They often handle onboarding, support, and relationship management, using communication skills and customer management tools to promote retention and satisfaction.

What are some common challenges faced by client success agents and how can they be addressed?

Client Success Agents often encounter challenges such as managing multiple client accounts with varying needs, handling difficult conversations when clients are dissatisfied, and balancing proactive support with reactive problem-solving. Success in this role often relies on strong organizational skills, effective communication, and the ability to prioritize tasks under pressure. Building solid relationships with clients and collaborating closely with sales, support, and product teams helps address client issues efficiently and ensures a positive client experience.

Is client success a good career?

A career as a Client Success Agent involves helping clients achieve their goals, often requiring strong communication and problem-solving skills. It can be a stable and rewarding role with opportunities for advancement, especially in industries like SaaS and technology that value customer retention and satisfaction.

What are the key skills and qualifications needed to thrive as a client success agent?

To thrive as a Client Success Agent, you need strong communication, problem-solving, and relationship management skills, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM software such as Salesforce or HubSpot and proficiency with support ticketing systems are commonly required. Exceptional empathy, patience, and a proactive approach help build trust and rapport with clients. These capabilities are crucial for ensuring client satisfaction, retention, and long-term business growth.

What is the difference between Client Success Agent vs Customer Support Specialist?

AspectClient Success AgentCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer relationsOften high school diploma or equivalent; technical knowledge may be preferred
Work EnvironmentProactive engagement, building long-term client relationshipsReactive support, resolving immediate customer issues
Employer & Industry UsageUsed in SaaS, tech, and service industries focusing on retentionCommon across retail, telecom, and tech sectors for troubleshooting

The main difference is that Client Success Agents focus on proactive relationship management and client retention, while Customer Support Specialists primarily handle reactive issue resolution. Both roles require strong communication skills but serve different stages of the customer journey.

What does a client success agent do?

A Client Success Agent is responsible for ensuring that customers have a positive experience with a company's products or services. They act as a main point of contact for clients, helping to address questions, resolve issues, and provide ongoing support. Their goal is to build strong relationships, encourage customer loyalty, and help clients achieve their desired outcomes. Client Success Agents may also provide training, gather feedback, and collaborate with internal teams to improve services.
What are popular job titles related to Client Success Agent jobs in Florida? For Client Success Agent jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Client Success Agent jobs in Florida look for? The top searched job categories for Client Success Agent jobs in Florida are:
What cities in Florida are hiring for Client Success Agent jobs? Cities in Florida with the most Client Success Agent job openings:
Client Success Agent jobs near you
Infographic showing various Client Success Agent job openings in Florida as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution.

Marketing Liaison - State Farm Agent Team Member

State Farm

Ocala, FL • On-site

$50K - $60K/yr

Full-time

PTO

Re-posted 4 days ago

State Farm rating

7.4

Company rating: 7.4 out of 10

Based on 1,546 frontline employees who took The Breakroom Quiz

226th of 304 rated insurance

Job description

Responsive recruiter
Replies within 24 hours
Benefits:
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Bonus based on performance
  • Competitive salary

Position Overview:
Scott Cameron State Farm is seeking a high-energy, relationship-driven Director of Marketing to lead our community outreach, referral partner development, digital marketing, and lead generation efforts.
This is not a desk-only, behind the scenes marketing role. The ideal candidate will spend significant time in and around the community building strategic relationships with real estate professionals, mortgage lenders, auto dealerships, business owners, community organizations, and local influencers while also overseeing our social media presence, marketing campaigns, vendor relationships, and brand awareness initiatives.
Our mission is to protect families through insurance and financial services while becoming the most recognized and trusted insurance agency in our market.
Key Responsibilities:
Community & Business Development
  • Develop and maintain referral relationships within our local market.
  • Attend chamber events, networking groups, community events, and professional association meetings.
  • Identify and coordinate sponsorship opportunities and community partnerships.
  • Represent the agency at after-hours events, seminars, expos, and local functions.
  • Expand agency visibility throughout Ocala and surrounding communities.

Marketing Strategy & Brand Growth
  • Develop and execute annual and quarterly marketing plans.
  • Increase agency brand awareness throughout Marion County.
  • Coordinate community campaigns and local outreach initiatives.
  • Manage marketing budgets and measure ROI on marketing efforts.
  • Track lead generation performance and referral source effectiveness.

Digital Marketing & Social Media
  • Oversee agency presence on all social media platforms
  • Create and schedule engaging content.
  • Monitor engagement, comments, reviews, and online reputation.
  • Coordinate video content and marketing campaigns with agency leadership.
  • Develop campaigns highlighting:
    • Community involvement
    • Team culture
    • Client success stories
    • Educational insurance and financial topics

Event Management
  • Coordinate staffing events.
  • Organize financial education seminars.
  • Plan community outreach initiatives.
  • Manage event logistics, promotion, attendance tracking, and follow-up.

Lead Management & Vendor Oversight
  • Monitor lead performance and ROI.
  • Work with lead vendors and marketing partners.
  • Analyze marketing effectiveness and make recommendations for improvement.
  • Maintain lead tracking and reporting systems.
  • Provide monthly marketing performance reports to agency leadership.

Leadership & Accountability
  • Collaborate closely with agency ownership and leadership.
  • Establish measurable marketing KPIs.
  • Drive continuous improvement in lead generation and community engagement efforts.

Required Qualifications:
  • Strong networking and relationship-building abilities.
  • Excellent verbal and written communication skills.
  • Ability to work independently and manage multiple projects.
  • Valid driver's license and reliable transportation.

Preferred Qualifications:
  • Insurance, financial services, real estate, mortgage, or dealership marketing experience.
  • Event planning experience.
  • CRM and lead management experience.
  • Video content creation and social media advertising experience.

About Scott Cameron State Farm:
We are committed to helping families protect what matters most through insurance and financial services. We believe in community involvement, personal accountability, professional growth, and delivering exceptional customer experiences. Our team is built around serving others, continuous improvement, and creating long-term impact in the lives of our customers.
Compensation: $50,000.00 - $60,000.00 per year
Do you want to work with someone who will help you achieve YOUR goals?
This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team. Come work with an energetic, fun team at Scott Cameron - State Farm Agent!
About Our Agency
  • I have been a State Farm agent since 2001.
  • I am a second generation State Farm agent.
  • I am a proud graduate of University of Central Florida.
  • Our agency has received awards including: President's Club, Chairman's Circle, Ambassador Travel, Legion of Honor, Million Dollar Round Table, Senior Vice President's Club, Crystal Excellence Award, National Quality Award, Silver Scroll, Golden Triangle, Bronze Tablet, and New Agent Program Qualifier
  • Additional languages spoken: Spanish

If you want a career, not a job, then we encourage you to apply
State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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