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Client Success Agent Jobs in Florida (NOW HIRING)

Trivium

Client Success Manager

Miami, FL · Remote

AI Integration: Deploying a full AI agent infrastructure across the business * HQ Buildout ... Requirements What you've done * 3+ years in a CSM, account management, or client success role ...

Trivium

Client Success Manager

Miami, FL · On-site +1

AI Integration: Deploying a full AI agent infrastructure across the business * HQ Buildout ... Requirements What you've done * 3+ years in a CSM, account management, or client success role ...

Trivium

Client Success Manager

Orlando, FL · Remote

AI Integration: Deploying a full AI agent infrastructure across the business * HQ Buildout ... Requirements What you've done * 3+ years in a CSM, account management, or client success role ...

Dentsu Aegis Network

$113K - $150K/yr

Working across Product, Client Success,Practice,and Technology teams, this role ensures that ... Define human vs agent decision boundaries * Support governance models including auditability and ...

ShyftOff

ASC - Agent Success Coordinator

Tampa, FL · On-site

$60K - $65K/yr

About the Role You'll own the day-to-day experience of agents across our client programs-making ... What matters is that you've been close to agent performance and you understand what it takes to ...

ShyftOff

ASC - Agent Success Coordinator

Tampa, FL · On-site

$60K - $65K/yr

About the Role You'll own the day-to-day experience of agents across our client programsmaking sure ... What matters is that you've been close to agent performance and you understand what it takes to ...

ShyftOff

ASC - Agent Success Coordinator

Tampa, FL · Remote

$60K - $65K/yr

About the Role You'll own the day-to-day experience of agents across our client programs-making ... What matters is that you've been close to agent performance and you understand what it takes to ...

BNY

Director, Client Service Executive

Lake Mary, FL · On-site

... growth and success. As a leading global financial services company at the heart of the global ... Acting as trustee, paying agent, registrar, escrow agent, and more, we ensure the integrity of ...

Influur

Customer Success Manager

Miami, FL · On-site

Not a platform. An autonomous agent that goes from "I need this campaign to break" to "50 ... or a client-facing role for a digital product (SaaS/CMS). * Experience managing digital accounts ...

Influur

Customer Success Manager

Miami, FL · On-site

Not a platform. An autonomous agent that goes from "I need this campaign to break" to "50 ... or a client-facing role for a digital product (SaaS/CMS). * Experience managing digital accounts ...

Influur

Customer Success Manager

Miami, FL · On-site

Not a platform. An autonomous agent that goes from "I need this campaign to break" to "50 ... or a client-facing role for a digital product (SaaS/CMS). * Experience managing digital accounts ...

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All JobsClient Success Agent JobsClient Success Agent Jobs in Florida

Client Success Agent information

What is a client success agent?

A client success agent is a professional responsible for ensuring clients are satisfied with a company's products or services. They often handle onboarding, support, and relationship management, using communication skills and customer management tools to promote retention and satisfaction.

What are some common challenges faced by client success agents and how can they be addressed?

Client Success Agents often encounter challenges such as managing multiple client accounts with varying needs, handling difficult conversations when clients are dissatisfied, and balancing proactive support with reactive problem-solving. Success in this role often relies on strong organizational skills, effective communication, and the ability to prioritize tasks under pressure. Building solid relationships with clients and collaborating closely with sales, support, and product teams helps address client issues efficiently and ensures a positive client experience.

Is client success a good career?

A career as a Client Success Agent involves helping clients achieve their goals, often requiring strong communication and problem-solving skills. It can be a stable and rewarding role with opportunities for advancement, especially in industries like SaaS and technology that value customer retention and satisfaction.

What are the key skills and qualifications needed to thrive as a client success agent?

To thrive as a Client Success Agent, you need strong communication, problem-solving, and relationship management skills, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM software such as Salesforce or HubSpot and proficiency with support ticketing systems are commonly required. Exceptional empathy, patience, and a proactive approach help build trust and rapport with clients. These capabilities are crucial for ensuring client satisfaction, retention, and long-term business growth.

What is the difference between Client Success Agent vs Customer Support Specialist?

AspectClient Success AgentCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer relationsOften high school diploma or equivalent; technical knowledge may be preferred
Work EnvironmentProactive engagement, building long-term client relationshipsReactive support, resolving immediate customer issues
Employer & Industry UsageUsed in SaaS, tech, and service industries focusing on retentionCommon across retail, telecom, and tech sectors for troubleshooting

The main difference is that Client Success Agents focus on proactive relationship management and client retention, while Customer Support Specialists primarily handle reactive issue resolution. Both roles require strong communication skills but serve different stages of the customer journey.

What does a client success agent do?

A Client Success Agent is responsible for ensuring that customers have a positive experience with a company's products or services. They act as a main point of contact for clients, helping to address questions, resolve issues, and provide ongoing support. Their goal is to build strong relationships, encourage customer loyalty, and help clients achieve their desired outcomes. Client Success Agents may also provide training, gather feedback, and collaborate with internal teams to improve services.
What are popular job titles related to Client Success Agent jobs in Florida? For Client Success Agent jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Client Success Agent jobs in Florida look for? The top searched job categories for Client Success Agent jobs in Florida are:
What cities in Florida are hiring for Client Success Agent jobs? Cities in Florida with the most Client Success Agent job openings:
Client Success Agent jobs near you
Infographic showing various Client Success Agent job openings in Florida as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution.

Client Success Agent, Full-Time

The Facilities Group National

Tampa, FL • On-site

$21/hr

Full-time

Posted 3 days ago

New

Job description

Who We Are

The Facilities Group of companies provide a comprehensive suite of janitorial and maintenance services to a variety of industries, including healthcare, education, logistics, finance, commercial, and industrial facilities. Our principle of providing best-in-class service not only guides how we treat our clients but is also the foundation of our company culture. We understand the importance of culture for our employees and believe in creating an empowering professional environment with a sense of community and opportunity.

What You Will Be Doing

This is a professional position for operational activities Customer Account(s) and is responsible for resolving customer service issues, monitoring provider activity and assignments, negotiations of service rates, and ensuring service contract compliance. This position works cooperatively with customers, independent service providers and internal departments. This is not a sales position eligible for commissions.

This is an in-office role based out of Tampa, FL.

Schedule Available:

Monday - Friday, 8:30AM-5:30PM

Client Success Agent Job Duties and Responsibilities:

  • Partner with client-specific locations to provide updates and support on services planned and rendered.
  • Schedule Independent Service Providers (ISPs)for services and monitor through completion for client satisfaction.
  • Manages the life cycle of a client work order, including: Creating the work order, Assigning to ISPs, Scheduling the service, Following-upon completion, and Invoicing the client.
  • Communicate internally and externally using phone, email, text messages, Microsoft TEAMS, and3rdpart work order management systems.
  • Serve as the liaison between the client and Independent Service Provider(ISP).
  • Manage customer concerns as they arise in a timely and professional manner.
  • Accurately manage and update ISP and client activities in JANIT.
  • Daily IVR validation and monitoring to ensure ISPs are meeting scheduled commitments.

Client Success Agent Qualifications and Requirements:

  • High school diploma or GED.
  • At least one-year of proven customer service experience in any industry. (Preferred)
  • Adaptable and able to work in a fast-paced environment.
  • Strong attention to detail.
  • Intermediate knowledge of MS Office products, including: Outlook, Word, Excel, and TEAMS
  • Excellent time management skills.
  • Clear and effective communicator.
  • Ability to multi-task.
  • Self-motivated with a go-getter attitude.
  • Meet or exceeds deadlines.

***The Facilities Group is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Our commitment extends beyond preventing discrimination and harassment; it’s about creating an environment where diverse backgrounds and perspectives are valued. We believe in the power of our people, the ideas they bring, and what we can accomplish together.

***Consistent with the Americans with Disabilities Act (ADA), all state & federal requirements, it is the policy of The Facilities Group to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The Facilities Group also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruitment Team 813-425-1985.



Monday-Friday, 8:30AM-5:30PM