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Client Services Manager Jobs in Victoria, BC (NOW HIRING)

Tim Hortons

Food service supervisor

Victoria, BC · On-site

CA$20.15/hr

... Client focus Efficient interpersonal skills Excellent oral communication Flexibility Team player Initiative Dependability Employment groups This employer promotes equal employment opportunities for ...

HUB

Commercial Account Manager

Victoria, BC · On-site

CA$65K - CA$85K/yr

Provide exceptional client care as primary client service contact * Respond to client requests directly (or indirectly from the Senior Account Manager/Account Executive and/or Marketer), compiling ...

Gallagher

Account Manager

Victoria, BC · On-site

Overview The role of the Account Manager is to provide partnership to the Sales Leader in the ... Client service and/or advocacy experience an asset * Consistently demonstrated ability to handle ...

Associa

Strata Manager - Associa Victoria

Victoria, BC · On-site

A positive and enthusiastic, hands-on approach and be driven by delivering exceptional client service * Ability to multi-task, balance multiple priorities and meet precise deadlines and manage ...

Associa

Strata Manager - Associa Victoria

Victoria, BC · Hybrid

A positive and enthusiastic, hands-on approach and be driven by delivering exceptional client service * Ability to multi-task, balance multiple priorities and meet precise deadlines and manage ...

Sephora

Stage Experience Lead - Full Time

Victoria, BC

CA$22.85 - CA$28.55/hr

An Assistant Manager, Client Experience is responsible for ensuring that all members of their team execute Sephora's selling model and provide outstanding client service so that the store achieves ...

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Client Services Manager information

What is a client services manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

What does a client services manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What are the key skills and qualifications needed to thrive as a client services manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

What are some common challenges faced by client services managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

More about Client Services Manager jobs

What are the most commonly searched types of Client Services jobs in Victoria, BC?

The most popular types of Client Services jobs in Victoria, BC are:

What job categories do people searching Client Services Manager jobs in Victoria, BC look for?

The top searched job categories for Client Services Manager jobs in Victoria, BC are:

What cities near Victoria, BC are hiring for Client Services Manager jobs?

Cities near Victoria, BC with the most Client Services Manager job openings:

Client Services Manager jobs near you

Food service supervisor

Tim Hortons

Victoria, BC • On-site

CA$20.15/hr

Full-time

Re-posted 26 days ago

Job description

JOB DESCRIPTION
Overview

Job details


Location

3990 Shelbourne Street Victoria, BC V8N 3E2


Work location

On site


Salary

20.15 hourly / 35 to 40 hours per week


Terms of employment

Permanent employment

Full time

Early morning, Evening, Flexible hours, Morning, Night, Day, Weekend

Starts as soon as possible


Vacancies: 3 vacancies

Job Bank #3486423

 

Overview


Languages

English


Education

Secondary (high) school graduation certificate or equivalent experience


Experience

1 year to less than 2 years


On site

Work must be completed at the physical location. There is no option to work remotely.

 

Responsibilities

Tasks

Establish methods to meet work schedules

Supervise and co-ordinate activities of staff who prepare and portion food

Train staff in job duties, sanitation and safety procedures

Estimate ingredient and supplies required for meal preparation

Hire food service staff

Ensure that food and service meet quality control standards

Prepare budget and cost estimates

Address customers’ complaints or concerns

Maintain records of stock, repairs, sales and wastage

Prepare and submit reports

Establish work schedules


Supervision

16-20 people


Credentials

Certificates, licences, memberships, and courses

Food Safety Certificate


Additional information

Work conditions and physical capabilities

Fast-paced environment

Work under pressure

Tight deadlines

Combination of sitting, standing, walking

Standing for extended periods

Bending, crouching, kneeling

Physically demanding

Attention to detail


Personal suitability

Client focus

Efficient interpersonal skills

Excellent oral communication

Flexibility

Team player

Initiative

Dependability



Employment groups 

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for youths

  • Participates in a government or community program or initiative that supports youth employment
  • Offers on-the-job training tailored to youth
  • Offers mentorship, coaching and/or networking opportunities for youth
  • Provides awareness training to employees to create a welcoming work environment for youth




How to Apply

Direct Apply

By Direct Apply

Additional ways to apply

By email

themis310@outlook.com

In person

3990 Shelbourne Street Victoria, BC V8N 3E2

Between 08:00 AM and 02:00 PM

What you must include in your application:

Cover letter

Answers to the following screening questions:

Are you authorized to work in Canada?

Are you available for shift or on-call work?

Are you available to start on the date listed in the job posting?

Do you have the required certifications listed in the job posting?

Do you live near the job location?


REQUIREMENTS

    ABOUT THE COMPANY



    By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.