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Client Services Manager Jobs in Victoria, BC (NOW HIRING)

Royal Bank of Canada

Private Client Associate

Victoria, BC · On-site

CA$41K - CA$60K/yr

... Wealth Management Services team which includes highly accredited lawyers, accountants, and ... Identify, investigate, and resolve all client inquiries, administrative errors, etc. * Be a key ...

Bmo

Client Service Associate

Victoria, BC · On-site

A client-focused role, committed to managing and growing client relationships through the delivery of service and advice. * Books meetings with new prospects and prepares introductory package for the ...

CIBC US

Client Service Representative

Victoria, BC · On-site

... services products to help clients with their day-to-day banking needs. As a Client Service ... Client engagement - Help clients manage their accounts and products. Focus on the client experience ...

CIBC

Client Service Representative

Mill Bay, BC · On-site

... services products to help clients with their day-to-day banking needs. As a Client Service ... Client engagement - Help clients manage their accounts and products. Focus on the client experience ...

New

CIBC

Client Service Representative

Victoria, BC · On-site

... services products to help clients with their day-to-day banking needs. As a Client Service ... Client engagement - Help clients manage their accounts and products. Focus on the client experience ...

CIBC US

Client Service Representative

Mill Bay, BC

... services products to help clients with their day-to-day banking needs. As a Client Service ... Client engagement - Help clients manage their accounts and products. Focus on the client experience ...

New

CIBC US

Client Service Representative

Victoria, BC · On-site

... services products to help clients with their day-to-day banking needs. As a Client Service ... Client engagement - Help clients manage their accounts and products. Focus on the client experience ...

CIBC

Client Service Representative

Victoria, BC · On-site

... services products to help clients with their day-to-day banking needs. As a Client Service ... Client engagement - Help clients manage their accounts and products. Focus on the client experience ...

Tim Hortons

Food service supervisor

Langford, BC · On-site

CA$20.15/hr

... Client focus Efficient interpersonal skills Excellent oral communication Flexibility Team player Initiative Dependability Employment groups This employer promotes equal employment opportunities for ...

Tim Hortons

Food service supervisor

Victoria, BC · On-site

CA$20.15/hr

... Client focus Efficient interpersonal skills Excellent oral communication Flexibility Team player Initiative Dependability Employment groups This employer promotes equal employment opportunities for ...

Tim Hortons

Food service supervisor

Victoria, BC · On-site

CA$20.15/hr

... Client focus Efficient interpersonal skills Excellent oral communication Flexibility Team player Initiative Dependability Employment groups This employer promotes equal employment opportunities for ...

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All JobsClient Services JobsClient Services Manager JobsClient Services Manager Jobs in Victoria, BC

Client Services Manager information

What is a client services manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

What does a client services manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What are the key skills and qualifications needed to thrive as a client services manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

What are some common challenges faced by client services managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

More about Client Services Manager jobs

What are the most commonly searched types of Client Services jobs in Victoria, BC?

The most popular types of Client Services jobs in Victoria, BC are:

What job categories do people searching Client Services Manager jobs in Victoria, BC look for?

The top searched job categories for Client Services Manager jobs in Victoria, BC are:

What cities near Victoria, BC are hiring for Client Services Manager jobs?

Cities near Victoria, BC with the most Client Services Manager job openings:

Client Services Manager jobs near you

Private Client Associate

Royal Bank of Canada

Victoria, BC • On-site

CA$41K - CA$60K/yr

Full-time

Posted 11 days ago

Job description

Job Description

What is the opportunity?

RBC PH&N Investment Counsel ("RBC PH&N IC") is one of Canada's leading boutique investment counselling firms with investment professionals nationwide acting exclusively for high-net-worth clients and small business owners. We provide clients with discretionary investment management and privileged access to the expertise of our RBC Wealth Management Services team which includes highly accredited lawyers, accountants, and financial planning specialists.

As part of a dynamic team in Victoria, you will be responsible for assisting the Investment Counsellor and other members of the team in providing daily portfolio maintenance and administration and superior service to RBC PH&N Investment Counsel high net worth Clients. For more information, please visit: http://www.rbcphnic.com

What will you do?

  • Identify, investigate, and resolve all client inquiries, administrative errors, etc.
  • Be a key support to the administrative activities and responsibilities of the team
  • Ensure trades are processed accurately and on a timely basis
  • Manage all aspects of account opening and documentation and maintain client cash flows and balances
  • Maintain records and files and attend client meetings as required.
  • Proactively assist with client management of appointments and scheduled meetings / calls
  • Stay current with all RBC Policies & Procedures
  • Assist other team members and continue to strengthen cross-business working relationships.

What do you need to succeed?

Must Have

  • Minimum of 2 years' experience in a similar role in the Investment Industry
  • Advanced proficiency in MS Office ( Excel, Word, PowerPoint)
  • Be able to work under high pressure
  • Strong communication skills in English both written and verbal

Niceto Have

  • CSC
  • University Degree

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program with competitive compensation including salary, bonus, flexible benefits, and share savings program where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact for clients as well as employees
  • Prestige working for a top firm
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Opportunities to do challenging work
  • Opportunities to take on progressively greater accountabilities

The expected salary range for the above position is $41,000 - 60,000 depending on factors including but not limited to the candidate's experience, skills, registration status; market conditions; and business needs.


This position may be eligible to receive a discretionary/variable incentive payment.

RBC's compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

  • Drives RBC's high-performance culture
  • Enables collective achievement of our strategic goals
  • Generates sustainable shareholder returns and above market shareholder value

Job Skills

Customer Knowledge, Customer Service, Customer Service Management, Group Problem Solving, Identifying Sales Opportunities, Interpersonal Relationship Management, Oral Communications, Perseverance and Follow-Through, Product Services, Sales Activities

Additional Job Details

Address:

707 FORT ST:VICTORIA

City:

Victoria

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-08-24

Application Deadline:

2026-09-08

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Employment Type: FULL_TIME

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