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Client Services Manager Jobs in Surrey, BC (NOW HIRING)

Normac

Client Services Manager

Vancouver, BC · On-site

Client Services Manager Location: Vancouver, BC (Hybrid Position) Join Our Team: Elevate Client Experiences! About Us Since our founding in 1998 in Vancouver, Normac has been committed to delivering ...

Normac

Client Services Manager

Vancouver, BC · On-site

Client Services Manager Location: Vancouver, BC (Hybrid Position) Join Our Team: Elevate Client Experiences! About Us Since our founding in 1998 in Vancouver, Normac has been committed to delivering ...

ALS

Director, Client Services

North Vancouver, BC · On-site

CA$95K - CA$115K/yr

Manage a team of Client Service Managers and Client Service Warehouse Administrators and build strong relationships with internal teams throughout North America including Business Development and ...

Norton Rose Fulbright

Client Programs Manager

Vancouver, BC · Hybrid

CA$111K - CA$137K/yr

We are seeking a Client Programs Manager to join our Clients & Markets team. This role is ... Telemedicine services * Wellness matters: Flexible health and wellness allowance that covers much ...

New

DEPT

Client Services (Talent Pool)

Vancouver, BC · Hybrid

If you would like to be considered for any future Account Management/Client Services positions at DEPT, please submit an application and we will be in touch when a suitable opportunity arises. This ...

BFL Canada

Private Client Services Advisor

Langley, BC · On-site

Deliver exceptional client service to maximize client retention through proactive communication, ongoing relationship management, and regular policy reviews. * Oversee the preparation of underwriting ...

KAS Recruitment

Client Services Officer

Surrey, BC · On-site

About the Role We are seeking an empathetic, tech-savvy, and highly detail-oriented Client Services ... You will conduct phone calls and manage email communications to gather critical information, and ...

Ubc

HR Coordinator, Client Services

Vancouver, BC · On-site

CA$5.6K - CA$8.1K/mo

The Client Services team within the Faculty of Medicine, Dean's Office delivers full suite HR ... Manages full employee life cycle (recruiting, hiring, immigration, onboarding, leaves ...

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All JobsClient Services JobsClient Services Manager JobsClient Services Manager Jobs in Surrey, BC

Client Services Manager information

See Surrey, BC salary details

$24K

$56.5K

$101.1K

How much do client services manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for client services manager in Surrey, BC is $56,519.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,046.00 and $67,576.00 per year, depending on experience, location, and employer.

What is a client services manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

What does a client services manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What are the key skills and qualifications needed to thrive as a client services manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

What are some common challenges faced by client services managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

More about Client Services Manager jobs

What are the most commonly searched types of Client Services jobs in Surrey, BC?

The most popular types of Client Services jobs in Surrey, BC are:

What job categories do people searching Client Services Manager jobs in Surrey, BC look for?

The top searched job categories for Client Services Manager jobs in Surrey, BC are:

What cities near Surrey, BC are hiring for Client Services Manager jobs?

Cities near Surrey, BC with the most Client Services Manager job openings:

Client Services Manager jobs near you
Infographic showing various Client Services Manager job openings in Surrey, BC as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $56,519 per year, or $27.2 per hour.

Client Services Manager

It's Your Time Business Services Inc

Vancouver, BC • On-site

Full-time

Medical, Life

Re-posted 27 days ago

Key responsibilities

  • Own client relationships by leading onboarding, regular check-ins, and understanding client goals and needs.

  • Manage service delivery by delegating work, reviewing progress, monitoring budgets, and documenting scope changes.

  • Lead internal practitioners through weekly meetings, review KPIs, provide feedback, and improve workflows and processes.

Job description

Company Overview
It's Your Time Business Services Inc is a boutique professional services firm providing high-touch, personalized client support. We are seeking an experienced Client Services Manager to own client relationships, manage service delivery, and lead internal practitioners.


This is not a sales role. There are no cold calls or quotas. Success in this role is measured by client satisfaction, operational excellence, and team performance.


Role Overview
As a Client Services Manager, you are the primary point of contact for clients and the bridge between clients and internal practitioners. You ensure work is delivered on time, within scope, and to a high standard—while continuously improving processes and client experience.  


Key Responsibilities

Client Onboarding & Relationship Management

  • Lead structured new-client onboarding using clear checklists and timelines
  • Run regular client check-ins and proactively address needs
  • Build strong client relationships by understanding goals, preferences, and milestones

Practitioner Leadership & Coordination

  • Delegate the majority of client work through Client Hub, maintaining high-level oversight
  • Hold weekly one-on-ones with practitioners to review KPIs, provide feedback, and document progress
  • Create and maintain training documentation using Loom and Tango
  • Create workflows and step in as subject matter expert on senior level work requests.

Operational Oversight & Reporting

  • Review weekly timesheets and monitor client budgets
  • Document and manage scope changes with client approval
  • Prepare concise leadership reports covering project status, risks, and resource needs

Issue Resolution & Process Improvement

  • Address client concerns promptly and professionally
  • Lead post-incident reviews to identify root causes and implement improvements
  • Continuously improve workflows, systems, and efficiency

Tools & Systems

  • Maintain organized client documentation in SharePoint
  • Manage credentials securely using 1Password and company security standards
  • Use ClickUp to assign tasks and track progress

Growth Support

  • Identify upsell opportunities based on client needs
  • Collaborate with leadership to scale resources as client demand grows


Qualifications Experience & Skills

  • 2+ years of administrative or similar professional services work.
  • 3+ years in client services, account management, or professional services
  • Strong delegation, leadership, and organizational skills
  • Experience with process improvement and service delivery
  • Familiarity with tools such as all Office365 apps, BambooHR, 1Password, Loom, and Tango
  • Strong administrative skills from document editing and management, to CRM management, calendar management, exploring uses for AI and more.

Personal Attributes

  • Excellent communicator with adaptable communication styles
  • Detail-oriented, organized, and process-driven
  • Empathetic, proactive problem-solver
  • Comfortable managing multiple clients in a fast-paced environment
  • Life-long-learner is not just a phrase to you - it's what you do.


Please send a cover letter and let us know your favourite or least favourite thing about AI and how it can be used in your role.


Job Type: Full-time

Benefits:

  • 2 Bonus stats
  • Health Benefits 

Work Location: In person