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Client Services Manager Jobs in Trenton, NJ (NOW HIRING)

Acumen Fiscal Agent

Client Services Agent

Hamilton, NJ · Remote

$15.50 - $20.50/hr

As a Client Services Agent, you will serve as a vital link between our clients and our services ... Experience with customer relationship management (CRM) tools is beneficial * Strong organizational ...

Acumen Fiscal Agent

Client Services Agent

Hamilton, NJ · On-site

$15.50 - $20.50/hr

As a Client Services Agent, you will serve as a vital link between our clients and our services ... Experience with customer relationship management (CRM) tools is beneficial * Strong organizational ...

Acumen

Client Services Agent

Hamilton, NJ · Remote

$15.50 - $20.50/hr

As a Client Services Agent, you will serve as a vital link between our clients and our services ... Experience with customer relationship management (CRM) tools is beneficial * Strong organizational ...

Acumen

Client Services Agent

Hamilton, NJ · On-site +1

$14.75 - $20/hr

As a Client Services Agent, you will serve as a vital link between our clients and our services ... Experience with customer relationship management (CRM) tools is beneficial * Strong organizational ...

Acumen Fiscal Agent

Client Services Agent

Hamilton, NJ · Remote

$14.75 - $20/hr

As a Client Services Agent, you will serve as a vital link between our clients and our services ... Experience with customer relationship management (CRM) tools is beneficial * Strong organizational ...

Acumen

Client Services Agent

Trenton, NJ

$23/hr

Client Services Agent Hamilton Square, NJ 08690 Overview Salary Range $23.00 - $23.00 Hourly ... Process related paperwork and manage electronic communication * Accurate data entry using several ...

Acumen

Client Services Agent

Trenton, NJ · On-site

$23/hr

Client Services Agent Hamilton Square, NJ 08690 Overview Salary Range $23.00 - $23.00 Hourly ... Process related paperwork and manage electronic communication * Accurate data entry using several ...

RISE INC FAMILY

Client Services Agent

Trenton, NJ · Remote

$15.50 - $20.75/hr

Process related paperwork and manage electronic communication * Accurate data entry using several ... Prior experience in customer service and/or client relations * Ability to handle fluctuating ...

ACUMEN LLC

Client Services Agent

Hamilton Square, NJ · Remote

$23/hr

Process related paperwork and manage electronic communication * Accurate data entry using several ... Prior experience in customer service and/or client relations * Ability to handle fluctuating ...

ACUMEN LLC

Client Services Agent

Hamilton Square, NJ · On-site

$23/hr

Process related paperwork and manage electronic communication * Accurate data entry using several ... Prior experience in customer service and/or client relations * Ability to handle fluctuating ...

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Client Services Manager information

See Trenton, NJ salary details

$35.1K

$70.5K

$127.9K

How much do client services manager jobs pay per year?

As of May 28, 2026, the average yearly pay for client services manager in Trenton, NJ is $70,523.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,100.00 and $83,200.00 per year, depending on experience, location, and employer.

What Is a Client Services Manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

What are the key skills and qualifications needed to thrive as a Client Services Manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

What are some common challenges faced by Client Services Managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What does a Client Services Manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What is the role of a client services manager?

A client services manager oversees client relationships, ensuring customer satisfaction and retention. They coordinate communication between clients and internal teams, address issues, and often use CRM tools to manage accounts and track service delivery. Strong communication, problem-solving skills, and industry knowledge are essential for this role.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

More about Client Services Manager jobs
What are the most commonly searched types of Client Services jobs in Trenton, NJ? The most popular types of Client Services jobs in Trenton, NJ are:
What job categories do people searching Client Services Manager jobs in Trenton, NJ look for? The top searched job categories for Client Services Manager jobs in Trenton, NJ are:
What cities near Trenton, NJ are hiring for Client Services Manager jobs? Cities near Trenton, NJ with the most Client Services Manager job openings:
Client Services Manager jobs near you
Infographic showing various Client Services Manager job openings in Trenton, NJ as of May 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, 1% Temporary, and 2% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $70,523 per year, or $33.9 per hour.
Client Services Agent

Client Services Agent

RISE Services Inc.

Hamilton Square, NJ • On-site

$23/hr

Full-time

Medical, Dental, Vision, PTO

Posted 9 days ago

RISE Services rating

4.5

Company rating: 4.5 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Job description

ABOUT THE COMPANY
Acumen, LLC. is one of the nation's leading fiscal agents offering a portfolio of innovative financial management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our employees make a positive difference in our clients lives by what they do. Among many benefits to working here, we offer medical, dental and vision coverage, generous paid time off, and incentive bonuses to those who qualify.
OVERVIEW AND ESSENTIAL JOB FUNCTIONS
Agents at Acumen must exhibit a service-forward mindset as they embody the organization's mission of facilitating freedom, choice and opportunity for individuals with disabilities and their families. The Agent is responsible for enrolling, educating and supporting Acumen clients throughout their lifecycle with the organization, which involves inbound and outbound phone calls and emails, processing paperwork and manual data entry into multiple databases with a high degree of accuracy. This role is critical to ensuring the company as a whole has a positive and healthy working relationship with new and existing clients, their families and support coordinators.
  • Support clients (employers and employees) during their enrollment process
  • Process related paperwork and manage electronic communication
  • Accurate data entry using several databases simultaneously while meeting deadlines
  • Establish, foster and grow relationships with clients and program contacts including third party organizations
  • Understand and stay up to date on program rules, regulations and implementation needs while being able to effectively communicate and explain said rules to external and internal stakeholders
  • Act as a communication liaison between the clients and across all Acumens departments, which includes communicating any opportunities and/or issues that may directly impact the client or Acumen
  • Accurate day-to-day support to clients which includes receiving, researching and resolving all client inquiries within contractual specific timeframes
  • Ensure compliance with all state and federal guidelines including the management of all escalated issues with client families and states within contractual specific timeframes
  • Develop strategies to support the growth of existing programs through marketing, education and community outreach to potential recipients and social services organizations
  • Work collaboratively with other internal departments in order to ensure all issues are addressed effectively in a verbal and written fashion
  • Manage a fluctuating volume of calls and emails
  • Provide effective and efficient customer service via calls and/or electronic communication to clients and internal departments
  • Working hours as established by the hiring manager, while remaining flexible to work occasional weekends, weeknights and/or holidays to meet the needs of the clients we serve
  • Perform other work related duties as assigned
  • ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act

MINIMUM QUALIFICATIONS
  • At least one year of experience with data entry (manual keying in of information into databases)
  • Works well independently with limited supervision
  • Works as a self-starter with effective communication skills
  • Ability to work in a fast paced environment
  • Prior experience in customer service and/or client relations
  • Ability to handle fluctuating inbound and outbound call volume
  • Must be able to work a flexible schedule, including but not limited to weekends, week nights and holidays
  • Experience working with multiple applications simultaneously
  • Ability to prioritize and handle competing requests successfully
  • Knowledge and experience using Microsoft Word, Excel, PowerPoint, Internet, Email and use of PDFs
  • Patience, perseverance, and follow through mentality
  • Ability to communicate both orally and in writing in a professional manner
  • Attention to detail and critical thinking skills
  • The ability to handle responsibility with limited supervision
  • High standard of integrity
  • Ability to use basic math skills
  • Demonstrates excellent organizational skills, time management, and task orientation
  • Good interpersonal communication skills
  • Ability to handle and accommodate complex clients
  • Must be able to plan for and meet multiple deadlines
  • High school diploma or equivalent with some college preferred (or equivalent work experience)

PREFERRED QUALIFICATIONS
  • Willingness to obtain certain state required certifications
  • Ability (if required by program) to travel, including overnight(s), via ground transportation and/or via flight
  • Maintain a valid driver's license within the state of residence and valid automobile insurance (if required by program)
  • Able to provide a secure remote workspace with high speed internet when applicable

Acumen is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its form. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

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