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Client Services Manager Jobs in Rockaway, NJ (NOW HIRING)

Cna

Sr. Client Services Manager

Warren, NJ · Hybrid

$72K - $141K/yr

Develops innovative new products and services based on client input and profitability goals. * Negotiates, communicates and monitors special claim handling instructions for risk management accounts ...

Lumanity

Client Services Director

Morristown, NJ · Hybrid

Our research team are seeking a client services director of qualitative and quantitative market ... Advanced experience in research-based project management role * Extensive experience in ad-hoc ...

New

Lumanity

Client Services Director

Morristown, NJ · Hybrid

Responsibilities / Position overview Our research team are seeking a client services director of ... Advanced experience in research-based project management role * Extensive experience in ad-hoc ...

New

SLT

Client Services Team - Short Hills

Short Hills, NJ · On-site

Studio Manager Employment Status: Part Time/Non-Exempt KEY RESPONSIBILITIES * Greet and engage clients in a positive and friendly manner * Provide the highest level of client/customer service and ...

SLT

Client Services Team - Short Hills

Short Hills, NJ · On-site

Studio Manager Employment Status: Part Time/Non-Exempt KEY RESPONSIBILITIES * Greet and engage clients in a positive and friendly manner * Provide the highest level of client/customer service and ...

IQVIA

Program Manager, Client Services

New Providence, NJ

$66.50K - $166.20K/yr

... Services Division and supervises and coordinates daily workflow of staff within the specific manufacturer program. Additionally, this role provides strategic client management, coupled with virtual ...

IQVIA

Program Manager, Client Services

New Providence, NJ

$66.50K - $166.20K/yr

... Services Division and supervises and coordinates daily workflow of staff within the specific manufacturer program. Additionally, this role provides strategic client management, coupled with virtual ...

Lincoln Investment

Client Services Assistant

Cranford, NJ

$17.50 - $24.25/hr

As our Client Services Assistant, you'll play a crucial role in managing day-to-day operations and supporting our clients with precision and care. You'll be at the heart of our financial services ...

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Client Services Manager information

See Rockaway, NJ salary details

$33.8K

$67.9K

$123.1K

How much do client services manager jobs pay per year?

As of May 28, 2026, the average yearly pay for client services manager in Rockaway, NJ is $67,913.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,300.00 and $80,100.00 per year, depending on experience, location, and employer.

What Is a Client Services Manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

What are the key skills and qualifications needed to thrive as a Client Services Manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

What are some common challenges faced by Client Services Managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What does a Client Services Manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What is the role of a client services manager?

A client services manager oversees client relationships, ensuring customer satisfaction and retention. They coordinate communication between clients and internal teams, address issues, and often use CRM tools to manage accounts and track service delivery. Strong communication, problem-solving skills, and industry knowledge are essential for this role.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

More about Client Services Manager jobs
What job categories do people searching Client Services Manager jobs in Rockaway, NJ look for? The top searched job categories for Client Services Manager jobs in Rockaway, NJ are:
What cities near Rockaway, NJ are hiring for Client Services Manager jobs? Cities near Rockaway, NJ with the most Client Services Manager job openings:
Client Services Manager jobs near you
Infographic showing various Client Services Manager job openings in Rockaway, NJ as of May 2026, with employment types broken down into 68% Full Time, 16% Part Time, 5% Temporary, and 11% Contract. Highlights an 74% In-person, 5% Hybrid, and 21% Remote job distribution, with an average salary of $67,913 per year, or $32.7 per hour.
Client Services Manager

Client Services Manager

East Coast Warehouse and Distribution Corp.

Elizabeth, NJ • On-site

$150K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Category
Sales and Marketing
Description
The Client Services Manager is responsible for overseeing day-to-day client relationships, ensuring excellent customer service, and supporting operational efficiency within a fast-paced logistics and transportation environment. This role serves as the main point of contact for assigned accounts, helping resolve issues, maintain customer satisfaction, and coordinate internally with operations, dispatch, warehouse, and billing teams.
The ideal candidate will have strong communication skills, experience in logistics/customer service, and the ability to manage multiple priorities while maintaining a high level of professionalism.
  • Manage and maintain relationships with assigned customer accounts
  • Serve as the primary point of contact for customer inquiries, issues, and escalations
  • Coordinate with operations, dispatch, warehouse, and billing departments to ensure customer needs are met
  • Monitor shipment activity, service levels, and account performance
  • Provide customers with shipment updates, tracking information, and issue resolution
  • Identify opportunities to improve customer satisfaction and operational efficiency
  • Assist with onboarding new customers and implementing account procedures
  • Prepare reports, customer updates, and service reviews as needed
  • Ensure all customer information and activity are accurately documented in company systems
  • Handle customer complaints professionally and work toward timely resolutions
  • Support management with special projects and process improvements
  • Maintain strong communication with both internal teams and external customers

Salary: $150,000 per year
Position Requirements
  • 3+ years of customer service, account management, or logistics experience preferred
  • Experience within transportation, warehousing, 3PL, intermodal, or supply chain environments strongly preferred
  • Strong communication and problem-solving skills
  • Ability to multitask and work in a fast-paced environment
  • Excellent organizational and time-management abilities
  • Proficient in Microsoft Office (Excel, Outlook, Word)
  • Experience with TMS/WMS systems is a plus

Full-Time/Part-Time
Full-Time
Shift
Days
Salary
Position
Client Services Manager
Division
East Coast Warehouse & Distr Corp
Post Internal Days
0
Created By
Bernadette Jaume
Number of Openings
1
Number Filled
0
Exempt/Non-Exempt
Exempt
Hiring Manager(s)
Kevin Shadiack
Req Number
SAL-26-00006
Open Date
5/6/2026
Location
1140
About the Organization
This position is currently accepting applications.
East Coast Warehouse & Distribution logo

About East Coast Warehouse & Distribution

Sourced by ZipRecruiter

The founders of East Coast Warehouse had a vision of becoming a high-quality service organization by building trust through outstanding performance. Today, we embrace that tradition, and attribute more than 65 years of success to our loyal customers, dedicated staff, and valued business partners. We are proud to be a preeminent leader of integrated temperature-controlled logistics services to the food and beverage industry. Our state-of-the art facilities strategically located on or near major ports, expedited customs exam services and transportation capabilities offer an end-to-end solution that is sophisticated and seamless. We offer a comprehensive approach, strong corporate values, and an unwavering commitment to customer service. We make it easy to do business with us – and we work hard to ensure we are moving your products into the marketplace as efficiently as possible. Our team will be there for you every step of the way, helping you navigate the complex operational intricacies of your supply chain. And because our average employee tenure is nearly 20 years, our employees learn and understand your business, so they can function as an extension of your team.

Industry

Transportation and warehousing

Company size

201 - 500 Employees

Headquarters location

Elizabeth, NJ, US

Year founded

1957

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