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Client Services Manager Jobs in Draper, UT (NOW HIRING)

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Client Services Director

Sandy, UT

Manages a team of employee benefits service staff including Account Executives, Account Managers, and Operational staff. * Guides team on work quality, client-facing standards, and internal ...

Andreini

Client Manager, Transportation

Lindon, UT · On-site

In this role, you will be responsible for managing and servicing a portfolio of commercial trucking insurance accounts while ensuring exceptional client satisfaction and retention. * Manage and ...

iCapital

Client Services- Analyst

Salt Lake City, UT · On-site

$60K - $70K/yr

Provide ongoing client and advisor support by managing inbound phone and email inquiries ... Passion for client services and exceeding client expectations * Experience working for or with ...

iCapital

Client Services- Analyst

Salt Lake City, UT · On-site +1

$60K - $70K/yr

Provide ongoing client and advisor support by managing inbound phone and email inquiries ... Passion for client services and exceeding client expectations * Experience working for or with ...

Trucordia

Client Manager Transportation

Lindon, UT · On-site

In this role, you will be responsible for managing and servicing a portfolio of commercial trucking insurance accounts while ensuring exceptional client satisfaction and retention. * Manage and ...

New

iCapital

Client Services- Analyst

Salt Lake City, UT · On-site

$60K - $70K/yr

Provide ongoing client and advisor support by managing inbound phone and email inquiries ... Passion for client services and exceeding client expectations * Experience working for or with ...

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Client Services Manager information

See Draper, UT salary details

$32.7K

$65.7K

$119.2K

How much do client services manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for client services manager in Draper, UT is $65,747.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,700.00 and $77,600.00 per year, depending on experience, location, and employer.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

What does a client services manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What are some common challenges faced by client services managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What are the key skills and qualifications needed to thrive as a client services manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

What is a client services manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

More about Client Services Manager jobs
What are the most commonly searched types of Client Services jobs in Draper, UT? The most popular types of Client Services jobs in Draper, UT are:
What job categories do people searching Client Services Manager jobs in Draper, UT look for? The top searched job categories for Client Services Manager jobs in Draper, UT are:
What cities near Draper, UT are hiring for Client Services Manager jobs? Cities near Draper, UT with the most Client Services Manager job openings:
Client Services Manager jobs near you

Client Service Manager II

Fidelity Investments

Salt Lake City, UT • On-site

Full-time

Posted 20 days ago

Fidelity Investments rating

8.7

Company rating: 8.7 out of 10

Based on 271 frontline employees who took The Breakroom Quiz

15th of 150 rated financial services

Job description


Client Service Manager
Note: Fidelity will not provide immigration sponsorship for this position.
The Role
Fidelity Private Shares is looking for an energetic, engaging individual to join our client services team as a Client Service Manager. The primary responsibility of this role is supporting users of the Fidelity Private Shares (FPS) platform-through inbound support tickets, our self-help library, and other educational materials.
Alongside this work, you will consult with our developers to solve problems and communicate customer feedback to our product team. This role will also provide opportunities to help support other initiatives that our client service team undertakes.
The Expertise and Skills You Bring
  • Candidates should have 3-5 years of experience supporting customers in a B2B SaaS company. No legal or technical experience is required, although familiarity with the subject matter or equity management platforms is beneficial.
  • Our team members possess excellent verbal and written communication skills, an ability to keep multiple projects organized and moving forward, and a willingness to dive in and learn new things.
  • We look for people who are empathetic, tech-savvy, and interested in working with startups from seed to mid-stage.
  • Familiarity with Zendesk, Hubspot Service Hub or a similar ticket tracking product is helpful.

The Team
Our customer success team is known among our competitors for providing great service and an easy onboarding process. We collaborate frequently with product and development teams and stay in close touch with our sales team as they bring in new clients. While we have "branches" of support, implementation, and customer success, we are a small team and our collaborative, helpful attitudes are essential ingredients in our success.
Fidelity's Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.
Certifications:
Category:
Client Service
Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

What Fidelity Investments employees say

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