ZipRecruiter

Log In

1

Client Services Manager Jobs in Provo, UT (NOW HIRING)

HUB

Client Services Director

Sandy, UT · On-site

Manages a team of employee benefits service staff including Account Executives, Account Managers, and Operational staff. * Guides team on work quality, client-facing standards, and internal ...

Gallagher

Client Manager

Midvale, UT · On-site

Introduction At Gallagher Benefit Services, you're a trusted partner to organizations navigating ... How you'll make an impact The Branch Client Service Manager II is accountable for delivering high ...

Venbrook

Client Manager

Woodland Hills, UT

Client service * Independently service a designated book of business, developing strong, trusting ... Manage day-to-day client servicing, resolving inquiries and complaints related to insurance ...

New

Ardurra

Aviation Senior Project Manager

Draper, UT · On-site +1

$140K - $180K/yr

Primary Function Ardurra is looking for an Aviation Client Services Manager/Project Manager for our growing aviation group. In this key role, you will be responsible for overseeing projects and ...

Elase

Client Coordinator

Spanish Fork, UT · On-site

$16.50 - $22/hr

This position reports to the General Manager. EDUCATION AND EXPERIENCE: * High school diploma ... Provide best-in-class client service. * Oversee the full point-of-sale functions in the spa.

Gallagher

Client Service Leader

Midvale, UT · Hybrid

This is your opportunity to join a global leader in insurance, risk management, and consulting services, where your leadership and client-focused approach will make a real impact. You'll be part of a ...

Elase Nationwide

Client Coordinator

Spanish Fork, UT

$16.50 - $22/hr

This position reports to the General Manager. EDUCATION AND EXPERIENCE: * High school diploma ... Provide best-in-class client service. * Oversee the full point-of-sale functions in the spa.

Dentist Advisors

Client Service Associate

Holladay, UT · On-site

$14 - $19.25/hr

Familiarity with financial services, client service roles, or professional office settings * Comfortable learning new systems and managing data accurately * A BA/BS degree in a related field Bonus ...

Dentist Advisors

Client Service Associate

Holladay, UT · On-site

$14 - $19.25/hr

Familiarity with financial services, client service roles, or professional office settings * Comfortable learning new systems and managing data accurately * A BA/BS degree in a related field Bonus ...

Diversify

Client Service Associate

Sandy, UT · On-site

$13.75 - $19/hr

... management or financial services industry. * Required licensing within 6 months of hire: Series 6, Series 63, Series 65, SIE, State Life & Health Insurance * Bachelor's degree in finance, business ...

Diversify

Client Service Associate

Sandy, UT

$13.75 - $19/hr

... management or financial services industry. * Required licensing within 6 months of hire: Series 6, Series 63, Series 65, SIE, State Life & Health Insurance * Bachelor's degree in finance, business ...

next page

Showing results 1-20

All JobsClient Services JobsClient Services Manager JobsClient Services Manager Jobs in Provo, UT

Client Services Manager information

See Provo, UT salary details

$33.1K

$66.5K

$120.6K

How much do client services manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for client services manager in Provo, UT is $66,529.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,300.00 and $78,500.00 per year, depending on experience, location, and employer.

What is a client services manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

What does a client services manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What are the key skills and qualifications needed to thrive as a client services manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

What are some common challenges faced by client services managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

More about Client Services Manager jobs

What are the most commonly searched types of Client Services jobs in Provo, UT?

The most popular types of Client Services jobs in Provo, UT are:

What job categories do people searching Client Services Manager jobs in Provo, UT look for?

The top searched job categories for Client Services Manager jobs in Provo, UT are:

What cities near Provo, UT are hiring for Client Services Manager jobs?

Cities near Provo, UT with the most Client Services Manager job openings:

Client Services Manager jobs near you

Client Services Director

HUB International Limited

Sandy, UT • On-site

Full-time

Re-posted 13 days ago

HUB International rating

8.0

Company rating: 8.0 out of 10

Based on 140 frontline employees who took The Breakroom Quiz

170th of 315 rated insurance

Job description

In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world's largest insurance brokers, our focus provides our customers with the peace of mind that what matters most will be protected-through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of-a-kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.
WHY CHOOSE HUB?
Throughout our network of more than 450 HUB offices in North America, we offer a competitive, exciting and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees, and provide continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs, yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction
We are the perfect fit if you:
  • are seeking a progressive work environment at a rapidly growing organization
  • have a desire to help others protect their future
  • have an entrepreneurial spirit and are challenged by the opportunity to grow the business
  • are focused on learning and development to enhance your industry knowledge and expertise
  • are a self-starter willing to invest time and energy to learn the technical aspects of our business
  • believe in integrity and building success by developing relationships with others

The Employee Benefits Account Management team provides critical support to clients through day-to-day program oversight, client advocacy, and systems management to effectively manage their health and welfare programs. The Client Service Director(Manager) oversees the day-to-day functions of department(s) and/or location(s). This is a highly visible leadership position that manages operational sales support and client-related services and may also carry Account Executive responsibilities as needed.
RESPONSIBILITIES
Team Leadership & People Management
  • Manages a team of employee benefits service staff including Account Executives, Account Managers, and Operational staff.
  • Guides team on work quality, client-facing standards, and internal expectations; identifies and acts on coaching and training opportunities.
  • Manages performance and conduct matters with appropriate documentation, HR partnership, and consistent application of expectations across the team.
  • Conducts annual performance reviews for all direct reports; assists in annual human capital budgeting and ongoing operational expense monitoring.
  • Fosters a positive, collaborative working environment that supports strong client service and producer outcomes.

Organizational Change & Department Integration
  • Leads organizational change initiatives including team restructuring, role integration, and process adoption; manages the cultural and operational transitions required to execute successfully.
  • Develops and executes training programs for new products, services, systems, and procedures; sets departmental standards and periodically audits for compliance and coaching opportunities.
  • Communicates goals, vision, and directives from HUB leadership clearly and consistently across the team.

Technology, Systems & Process Improvement
  • Owns primary oversight of project management processes and maintains department-level KPI dashboards to track team performance and operational health.
  • Leads adoption of core technology platforms (such as BenefitPoint, Monday.com, Zywave, Employee Navigator, Plansight) through system launches, structured training, and ongoing optimization.
  • Identifies operational gaps and stands up cross-functional project teams to drive process improvement from scoping through implementation.
  • Builds scalable, documented workflows and SOPs that reduce single-person dependencies and support sustainable team growth.

Book-of-Business & Producer Strategy
  • Conducts strategic book-of-business analysis to align account assignments across producers, AEs, AM's and other support staff; balances revenue, client complexity, funding type, renewal distribution, and relationship continuity.
  • Performs quarterly audits of book gains/losses; reviews findings with Account Executive staff to maintain KPI retention goals.
  • Works with the regional EB Leadership Team to identify and execute regional and national initiatives through project coordination and resource alignment.

Strategic Planning & External Partnerships
  • Hosts annual strategic planning sessions with internal team and/or leadership to align on goals, priorities, and team direction for the year ahead.
  • Manages relationships with external vendors including technology partners, general agents, and carriers to coordinate onsite trainings, offsite events, and learning opportunities for the team.
  • Coordinates with leadership across HUB lines of business to resolve shared space, personnel, and physical resource considerations across locations.

Compliance & Industry Knowledge
  • Stays current on HUB resources, specialty practices, carrier updates, and state and federal regulations; develops and manages team implementation strategy in tandem with assigned producer and/or HUB leadership.
  • Oversees adherence to brokerage compliance responsibilities across the team; ensures appropriate distribution of compliance ownership to reduce single-point-of-failure risk.
  • Serves as a thought leader to Account Executives; attends and encourages participation in continuing education and industry events.

Client Service & Deliverables
  • Reviews and takes accountability for client deliverables, ensuring they meet client expectations and HUB branding and presentation standards.
  • Serves as escalation resource for complex client or carrier issues; reaches resolution or routes appropriately and communicates with all relevant parties.
  • Conducts team meetings to update members on best practices, expectations, and responsibilities.
  • Develops and presents comprehensive analysis of team performance against goals, objectives, and deadlines to HUB leadership.

Account Executive Duties (as applicable)
  • Works closely with producers and HUB personnel on client service, marketing, and renewals per HUB best practices.
  • Understands clients' business and insurance objectives; critically analyzes plan options to determine suitability.
  • Maintains strong relationships with clients and carriers; serves as point of contact for eligibility, claims, billing, and benefit administration inquiries.
  • Actively communicates with or visits prominent EB clients on a planned periodic basis to assess satisfaction and identify additional service needs.
  • Performs other duties and projects as assigned.

POSITION REQUIREMENTS
Education & Experience
  • Bachelors degree preferred
  • 10+ years of employee benefits insurance experience; brokerage background strongly preferred
  • 5+ years of supervisory experience; experience leading change management preferred
  • Active Life & Health License or ability to obtain within 6 months of employment

KNOWLEDGE / SKILLS / ABILITIES
Leadership & Management
  • Ability to assertively direct and supervise staff with responsiveness to personnel needs and fair, consistent evaluation.
  • Demonstrated ability to coach and develop team members at varying skill levels.
  • Proven ability to lead teams through change, including restructuring, mergers, and process transitions.
  • Confidence and professional demeanor to interact effectively at all organizational levels.

Analytical & Strategic Thinking
  • Strong critical thinking and problem-solving skills; ability to evaluate complex situations and implement effective solutions.
  • Ability to conduct multi-variable analysis (revenue, client complexity, renewal timing, staffing capacity) to drive strategic decisions.
  • Ability to gather pertinent facts, synthesize information, and resolve problems thoroughly and on time.

Communication & Relationships
  • Effective oral and written communicator with internal and external audiences at all levels.
  • Ability to build and maintain strong client and carrier relationships; skilled at gaining vendor cooperation in service delivery.
  • Able to handle difficult or emotionally charged situations promptly, professionally, and with empathy.

Operations & Technology
  • Proficient in Microsoft Office Suite, Outlook, and agency management systems including BenefitPoint, Monday.com, and Employee Navigator. Carrier platform knowledge preferred.
  • Ability to design and optimize scalable workflows and SOPs using available technology platforms.
  • Strong organizational skills; able to manage multiple priorities and meet deadlines with accuracy.
  • Ability to calculate figures including discounts, commissions, proportions, and percentages.
  • Genuine desire to learn and grow within the insurance industry.
  • Approaches decisions with consistency, fairness, and awareness of broader impact

Department Account Management & Service
Required Experience: 10-15 years of relevant experience
Required Travel: Negligible
Required Education: High school or equivalent
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
E-Verify Program
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

What HUB International employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply